Kat was so polite and made booking my holiday quick and easy, she even managed to get me an extra night and saved me £138 on the total price. I will definitely be booking with Kat again, 5 star servic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... See more
Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simon is very helpful and patient person
Simon is very knowledgeable in the area I am going to travel to. He has gone out of his way to even recommend a driver to pick us up from the airport and take us around Athens.
Very pleased with service I have received so far.
25 February 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words! 😊 We’re so pleased Simon’s knowledge of Athens has been helpful – it’s those little extras like trusted local drivers that can make all the difference to your trip. So glad you’re happy with the service so far – we can’t wait to hear how it all went! 🇬🇷✈️
– Kat & Simon at Hays Travel 💙
Seamless booking
Booked onto an existing booking with friends. Great experience. Thank you
16 February 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re so glad we could make joining your friends’ booking quick and easy – always happy to help get everyone together for a great holiday! Have an amazing trip! 🧳👯♂️
– Kat & Simon at Hays Travel 💙
Super Simon
Simon was very helpful when I was asking questions about booking our first cruise. Very polite and nothing was too much trouble 👍
30 January 2025
Reply from Hays Travel - Simon Morgan
Thank you so much – we love “Super Simon”! 😄 We’re so glad he could help guide you through booking your first cruise – it’s such an exciting experience, and we’re thrilled to be part of it. No question is ever too much trouble! 🚢✨
– Kat & Simon at Hays Travel 💙
Have booked with Simon previously and…
Have booked with Simon previously and he is always available whatever day/time to help and answer any queries.
Easy process to book and aftercare great
6 January 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your continued support! 😊 We’re so pleased to hear you’ve found the booking process easy and the aftercare just as helpful – that’s exactly what we aim for! Simon’s always here (day or night!) to make sure everything runs smoothly. Can’t wait to help with your next adventure! ✈️🌍
– Kat & Simon at Hays Travel 💙
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We're so glad you were happy with the service – it means the world to us. Here’s to planning your next amazing adventure! ✈️💫
– Kat & Simon at Hays Travel 💙
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re delighted you felt the service was first class – that’s exactly what we strive for every time. So glad we could help, and we’re always here whenever you’re ready for your next getaway! 🌍✈️
– Kat & Simon at Hays Travel 💙
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re really glad everything was sorted quickly and just how you wanted it – good communication is something we take pride in. Looking forward to helping you again in the future! ✈️📞
– Kat & Simon at Hays Travel 💙
Simon was fantastic informative and…
Simon was fantastic informative and professional. He was knowledgeable about the holiday packages and gave breakdowns of all the options for the cruise. Would book again!
18 October 2024
Reply from Hays Travel - Simon Morgan
Thank you so much for your lovely feedback! 😊 We’re so glad Simon could provide all the info you needed and help break everything down clearly – it makes such a difference when planning the perfect cruise. We’d love to help you again anytime you’re ready! 🚢✨
– Kat & Simon at Hays Travel 💙
Excellent service as always would never book with another company
Simon is one if not the most helpful travel agent I have ever come across
2 September 2024
Reply from Hays Travel - Simon Morgan
Wow – thank you so much! 😊 That truly means the world to us. Simon puts his heart into every booking, so hearing this absolutely makes our day. We’re so glad we could help, and we’ll always be here when you’re ready for your next adventure! 🌍✈️
– Kat & Simon at Hays Travel 💙
Top service
Simon was incredibly helpful and delivered the perfect package. Professional, knowledgeable and nothing was too much trouble. Highly highly recommend using him.
5 September 2024
Reply from Hays Travel - Simon Morgan
Thank you so much for your amazing words! 😊 We’re absolutely thrilled Simon could deliver the perfect package for you – it’s what we love to do! Professionalism, knowledge, and going the extra mile are what we aim for every time. Your recommendation means the world to us! 🌟✈️
– Kat & Simon at Hays Travel 💙
A1 service every time
Always book our holidays through Simon . Fantastic service.
Wouldn't book with anyone else.
1 August 2024
Reply from Hays Travel - Simon Morgan
Thank you so much for your continued trust and support! 😊 It truly means the world to us that you always choose to book with Simon – we never take that for granted. We're so grateful for your loyalty, and we’ll always be here to help plan your next amazing escape! 🌴✈️
– Kat & Simon at Hays Travel 💙
Absolutely brilliant
Absolutely brilliant, really appreciate how helpful and a stress free experience of booking my holiday, thankyou.
11 June 2024
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re over the moon to hear you had a stress-free and helpful booking experience – that’s exactly what we aim for every time. It was a pleasure helping you plan your holiday, and we can’t wait to do it again! 🌞🧳
– Kat & Simon at Hays Travel 💙
customer service at it's finest
customer service at it's finest. Had a quote through within hours for our dream holiday. Like for like with another company and were considerably cheaper.
13 June 2024
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re absolutely thrilled we could help bring your dream holiday one step closer – and even better at a great price! Quick, honest service and unbeatable value is what we pride ourselves on. We can't wait to hear all about your trip! ✈️🌍
– Kat & Simon at Hays Travel 💙
Simon has been so helpful
Simon has been so helpful. This is the second booking we’ve made and we hope to book with him again. Thanks
29 May 2024
Very responsive and beat the best price we found
Simon was very responsive, friendly and helpful. He's tailored exactly the holiday we're after and within our budget, we can't wait. Thank you Simon!
15 May 2024
Enthusiastic & Friendly
Simon was so helpful,he was knowledgeable and seemed genuinely pleased that we had found our perfect holiday,he also beat the TUI price which was much appreciated
18 May 2024
All very good
18 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.