I went to the Sittingbourne Hays and I had the pleasure of Amber dealing with my request. I asked Amber to help with a bit of a challenge to extend a holiday I had previously booked with her & to add... See more
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We have always received first-class service from Hays Travel. They always take the time to understand our needs, offering plenty of helpful advice and using their knowledge and expertise to find th... See more
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It was our first time booking a holiday at Hays and it was a good experience. We sat with Claire for nearly 2 hours and she was very patient and helpful. Our first choice wasnt available but Claire sc... See more
Company replied
Claire listened to all of our plans and requests for our trip and handled all our questions promptly, we were kept updated the whole time either by Claire or a colleague and communication was excellen... See more
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Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Forum, 12, ME10 3DL, Sittingbourne, United Kingdom
- 01795859633
4.9
Excellent
703 reviews
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Very friendly
Very friendly, always book our holidays with them.Always walk out with a smile on our face
10 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your fantastic 5-star review! We are so pleased to hear that you always leave with a smile on your face after booking your holidays with us. We truly appreciate your continued loyalty.
Kind Regards
Chris Keenan
Branch Manager
I went to the Sittingbourne Hays and I…
I went to the Sittingbourne Hays and I had the pleasure of Amber dealing with my request. I asked Amber to help with a bit of a challenge to extend a holiday I had previously booked with her & to add a cruise & fly. Amber went above & beyond to find me the best deal & get it all booked. Well done Amber 👏 and excellent service again.
24 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your kind feedback. I am delighted to hear that you had such a positive experience and felt welcomed by our team and atmosphere. I truly appreciate your comments and wish you a fantastic trip.
Kind regards,
Amber Valleley
Assitant Branch Manager
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be so friendly and helpful. We truly appreciate your kind words.
Kind Regards
Chris Keenan
Branch Manager
Extremely helpful staff
Extremely helpful staff, wouldn’t dream of using any other travel agent other then Haynes Sittingbourne
22 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful review! We are so pleased to hear that our team was extremely helpful. We truly appreciate your loyalty and kind words.
Kind Regards
Chris Keenan
Branch Manager
always a great service
We have always received first-class service from Hays Travel.
They always take the time to understand our needs, offering plenty of helpful advice and using their knowledge and expertise to find the best options for us.
A special thank you to Amber, who went above and beyond by taking the time to check alternative providers to ensure we got the best choice. She patiently answered all of our questions and made the whole booking process smooth and stress-free.
We wouldn't hesitate to recommend Hays Travel to anyone looking for friendly, professional, and knowledgeable service. Thank you, Amber, for all your help!
21 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive first-class service and that our team takes the time to understand your needs. We truly appreciate your kind words about Amber.
Kind Regards
Chris Keenan
Branch Manager
Kay was very helpful and answered all…
Kay was very helpful and answered all our questions regarding our travel insurance.
21 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful feedback! We are so pleased to hear that Kay was very helpful and answered all your questions regarding your travel insurance.
Kind Regards
Chris Keenan
Branch Manager
All the staff in Sittingbourne are so. Helpful and go the extra mile…
All the staff in Sittingbourne are so helpful and good that extra mile to find the holiday of your dreams and at a good price.
21 July 2026
Reply from Hays Travel - Sittingbourne
Thank you so much for your wonderful feedback! We are thrilled to hear that our team goes the extra mile to find your dream holiday at a great price. We truly appreciate your kind words.
Kind Regards
Chris Keenan
Branch Manager
Went to book holiday a few weeks ago…
Went to book holiday a few weeks ago ,couldn't get for the price we wanted . ,it appeared again jade looked it up ,all ready for when we arrived hr later all booked up
16 July 2026
Reply from Hays Travel - Sittingbourne
We are so glad to hear that you were able to book your holiday with us in the end! It's wonderful that our team could assist you.
Kind Regards
Chris Keenan
Branch Manager
Very helpful
Very helpful , didn’t rush us when we asked questions. Would highly recommend to others .
8 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful feedback! We are so pleased to hear that you found our team helpful and that we could assist you without rushing. We truly appreciate your recommendation.
Kind Regards
Chris Keenan
Branch Manager
Friendly and welcoming atmosphere
Friendly and welcoming atmosphere. Claire took great care in explaining the details of the booking throughout.
15 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our atmosphere welcoming. We hope you have a fantastic trip!
Kind Regards
Chris Keenan
Branch Manager
Great service…
It was our first time booking a holiday at Hays and it was a good experience. We sat with Claire for nearly 2 hours and she was very patient and helpful. Our first choice wasnt available but Claire scrolled through various countries and resorts and found our perfect holiday. Thankyou!
10 July 2026
Reply from Hays Travel - Sittingbourne
We're so pleased to hear you had such a positive experience booking your first holiday with us! It's wonderful that Claire was able to find your perfect getaway. We appreciate your kind words.
Kind Regards
Chris Keenan
Branch Manager
Very helpful
Very helpful, friendly and polite and knowledgeable member of staff who assisted my wife and I in booking our first cruise. We would highly recommend Hays to anyone.
12 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful, friendly, and knowledgeable assistance for your first cruise booking. We truly appreciate your high recommendation.
Kind Regards
Chris Keenan
Branch Manager
Very friendly helpful member of staff
Very friendly helpful member of staff. Great experience first time with hays and any other travel agency
11 July 2026
Reply from Hays Travel - Sittingbourne
Thank you so much for your wonderful feedback! We are delighted to hear that you had a great experience with us and found our staff to be friendly and helpful.
Kind Regards
Chris Keenan
Branch Manager
It was easy to book my flight and…
It was easy to book my flight and accommodation due to the clear and timely information that I received from the staff. The staff are friendly and warm.
9 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your kind words! We are so pleased to hear that our team provided clear and timely information, making your booking experience easy and enjoyable.
Kind Regards
Chris Keenan
Branch Manager
Claire listened to all of our plans and…
Claire listened to all of our plans and requests for our trip and handled all our questions promptly, we were kept updated the whole time either by Claire or a colleague and communication was excellent. We had our dream trip booked at a great price in just 3 days of us visiting our local branch!
8 July 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful feedback! We are so pleased to hear that we could help you book your dream trip at a great price.
Kind Regards
Chris Keenan
Branch Manager
amber was helpful looking for a holiday…
amber was helpful looking for a holiday that included stuff i wanted
5 July 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear that we could help you find a holiday that included everything you wanted. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We're so pleased to hear that you had a positive experience and were happy with the assistance you received from our team. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We're so pleased to hear you found great value and appreciated our constant availability. We always strive to provide excellent service.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Reply from Hays Travel - Sittingbourne
Thank you so much for taking the time to leave such a wonderful review! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Wasn't really sure where we wanted to…
Wasn't really sure where we wanted to go but with Chris' help and expert knowledge we booked are holiday to Montenegro for next year. Good to see people still taking pride in great one to one customer service
28 June 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear that I could help you find the perfect holiday to Montenegro. I hope you have a wonderful time!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
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