We’ve been using Hays Travel now for several years. The staff are all so friendly, very knowledgeable & very helpful. Our last couple of holidays were booked with Amber, she’s very thorough, ticks a... See more
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See what reviewers are saying
Booked a holiday with Jade to Mexico for my partners 30th birthday! From the moment we step through the door to the moment we leave was fantastic service, all the staff make you feel so welcome, are v... See more
I responded to a great deal that was shared on social media, they were quick to answer all my questions via messages and then gave me a call when I was ready to book. Really friendly, offered various... See more
Company replied
Jade who booked our holiday, was very professional and friendly. Took time to listen to our needs, helped and advised. Excellent customer services. A real credit to the company. Because of her and... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Forum, 12, ME10 3DL, Sittingbourne, United Kingdom
- 01795859633
4.9
Excellent
727 reviews
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Chris and the staff at Sittingbourne…
Chris and the staff at Sittingbourne branch of Hays Travel are fabulous. They’re knowledgeable, thoughtful about giving holiday options and genuinely want you to have a good holiday. We’re pretty sure we won’t be going anywhere else to book our holidays in the future. Chris is great and has done so much research for us. It’s a comfort to have his support when we really don’t know what we’re doing and haven’t had much experience in the holiday area of life. He more than covers all bases for us.
17 May 2026
Reply from Hays Travel - Sittingbourne
I are so pleased to hear about your wonderful experience with myself and my team . It's fantastic to know that my colleagues provided such knowledgeable and thoughtful assistance in planning your holiday. We truly appreciate your kind words and look forward to helping you with future travel plans.
Kind Regards
Chris Keenan
Branch Manager
Our local shop in sittingbourne is …
Our local shop in sittingbourne is just the best pla e to go for holiday booking help a
The staff are very helpfull
8 May 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful review! We are so pleased to hear our team provided excellent help with your holiday booking.
Kind Regards
Hays Travel Sititngbourne
Our agent was really great and went…
Our agent was really great and went through all the options and different dates available for us and even called up to get us the best deals. Really appreciated the time and effort spent getting us a dream holiday. Thanks!
10 May 2026
Reply from Hays Travel - Sittingbourne
We're so glad we could help you find your dream holiday! We appreciate your kind words about our team's effort and dedication. We hope you have an amazing trip!
Kind Regards
Chris Keenan
Branch Manager
Thank you Amber
Amber was a great help suggesting destinations and took time to discuss options that would suit my family. She was knowledgeable, patient and we can’t wait for our trip. Thank you.
9 May 2026
Reply from Hays Travel - Sittingbourne
We're so glad we could help you plan your family trip! We appreciate your kind words and look forward to hearing about your adventures.
Kind Regards
Chris Keenan
Branch Manager
TENERIFE BOOKING FOR 2027
AMBER WAS VERY WELCOMING AND SORTED OUR HOLIDAY ARRANGEMENTS. SHE WAS VERY KNOWLEDGABLE ABOUT THE BOOKING PROCESS AND GAVE ADVISE ABOUT THE BEST WAY TO SORT OUR MONEY SAFELY WHILST ABROAD. WE WOULD NOT HESITATE TO RETURN TO HAYS TRAVEL FOR OUR FUTURE BOOKINGS. EXCELLENT SERVICE.
27 April 2026
Reply from Hays Travel - Sittingbourne
We appreciate you sharing your positive experience. We're happy to hear that our team member was welcoming and knowledgeable, providing excellent service and helpful advice. Thank you for your future booking intentions!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We appreciate your kind words. We are so happy we could assist you in booking the holiday you were hoping for.
Kind Regards
Chris Keenan
Branch Manager
Keira Stapley was absolutely amazing…
Keira Stapley was absolutely amazing and managed to find us the perfect holiday! From start to finish, the whole process was stress-free and incredibly easy. She took the time to understand exactly what we were looking for and handled everything seamlessly. We couldn’t have asked for a better experience and would highly recommend her to anyone looking to book a holiday.
17 April 2026
Reply from Hays Travel - Sittingbourne
We're so happy we could provide you with such a positive and stress-free holiday booking experience. It's great to hear that Keira understood your needs and found you the perfect holiday. Thank you for your recommendation!
Kind Regards
Chris Keenan
Branch Manager
Extremely happy with the service…
Extremely happy with the service provided, very helpful staff, ten out off ten.
19 April 2026
Reply from Hays Travel - Sittingbourne
We are so happy to hear that myself and my team were helpful and that you were pleased with our service. Thank you for your perfect rating!
Kind Regards
Chris Keenan
Branch Manager
I’ve been booking my holidays with Jade…
I’ve been booking my holidays with Jade Beckwith at Hays Travel Sittingbourne for years, and I honestly wouldn’t go anywhere else. Jade is always incredibly helpful, friendly, and professional, and she consistently goes above and beyond to find the best options to suit exactly what I’m looking for.
Nothing is ever too much trouble—whether it’s answering questions, making changes, or offering advice, she makes the whole process smooth and stress-free. Her knowledge and attention to detail give me complete confidence every time I book.
I always feel well looked after and truly valued as a customer. Highly recommend Jade to anyone looking for a reliable and personal service!
26 March 2026
Reply from Hays Travel - Sittingbourne
We appreciate you taking the time to share your kind words. We're happy to hear that your experiences have been smooth and stress-free. It's great to know you feel valued, and we look forward to helping you with future plans.
Kind Regards
Chris Keenan
Branch Manager
All the staff have always been very…
All the staff have always been very helpful and knowledgeable that i have come across. I have booked before and come back due to the above.
Chris stands out to me and he was the reason I rebooked as his attention to details on my first booking made our holiday that it that much better.
16 April 2026
Reply from Hays Travel - Sittingbourne
We appreciate you sharing your experience with us. It's great to hear that My team's helpfulness and knowledge made your holidays better. We're happy that our attention to detail made you rebook.
Kind Regards
Chris Keenan
Branch Manager
Welcoming and friendly staff
Welcoming and friendly staff, they always find myself and my husband exactly what we are looking for.
They have lots of knowledge and good advice which makes booking our holidays with Hays so easy.
This is why we return again and again.
12 April 2026
Reply from Hays Travel - Sittingbourne
We appreciate your wonderful review! It's great to know our team's knowledge and friendly service makes booking your holidays easy. We are so happy you return to us again and again.
Regards
Chris Keenan
Branch Manager
We had specific dates to replace a…
We had specific dates to replace a holiday that had been cancelled. KEIRA was so patient and helpful.We left with a holiday booked and dates the same so didn't have to change our hotel/car park booking
3 April 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience - I'm so glad Keira was able to make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Jade made my experience so easy and…
Jade made my experience so easy and found me flights to Belfast. She also showed me the solo range of holiday for me next year. Nothing is too much effect. That’s the reason why I keep going back and recommending them to my friends and family.
22 March 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience - I'm so glad Jade was able to make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Was made welcome with a big warm smile
Was made welcome with a big warm smile, bent over backwards to accommodate our holiday and even though this store is not our local travel agents I will be booking all future holidays from here, 5* people 5* service. Highly recommend
20 March 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience—I'm so glad I was able to make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
The manager was friendly attentive and…
The manager was friendly attentive and knew his job
21 March 2026
Reply from Hays Travel - Sittingbourne
We appreciate your feedback and are so happy to hear that I was helpful and attentive during your visit with us.
Kind regards
Chris
Hays Travel
Sittingbourne
Super helpful team at Sittingbourne
Chris and the team are always really helpful and extremely knowledgeable, we have booked several trips with the sittingbourne branch now. We had our recent Holiday cancelled due to current travel concerns. Chris and the team helped us arranged alternative plans at short notice and we still had an amazing time away.
14 March 2026
Reply from Hays Travel - Sittingbourne
We appreciate your kind words! We are so glad we could assist with your travel changes and that you still had a wonderful time. Thank you for booking with us.
Kind regards
Chris
Hays Travel
Sittingbourne
Colleague was very helpful and…
Colleague was very helpful and understanding of my needs
11 March 2026
Reply from Hays Travel - Sittingbourne
We appreciate your positive feedback and are so glad our colleague met your needs with understanding and helpfulness. Thank you for booking with us.
Kind regards
Chris Keenan
Branch Manager
Hays Travel
Sittingbourne
Great staff
As always the staff at the Sittingbourne branch were extremely knowledgeable and helpful. Chris and his staff found us the holiday we were looking for and we are very happy. Thank you
18 March 2026
Reply from Hays Travel - Sittingbourne
We appreciate you taking the time to share your experience. We're happy to hear that my team found you the holiday you were looking for. Thank you!
Kind regards
Chris Keenan
Branch Manager
Hays Travel
Sittingbourne
Very helpful and knowledgeable first…
Very helpful and knowledgeable first class service.
12 March 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience - I'm so glad Chris could make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Staff were very helpful & friendly.
13 March 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience—I'm so glad I could make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
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