We’ve been using Hays Travel now for several years. The staff are all so friendly, very knowledgeable & very helpful. Our last couple of holidays were booked with Amber, she’s very thorough, ticks a... See more
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See what reviewers are saying
Booked a holiday with Jade to Mexico for my partners 30th birthday! From the moment we step through the door to the moment we leave was fantastic service, all the staff make you feel so welcome, are v... See more
I responded to a great deal that was shared on social media, they were quick to answer all my questions via messages and then gave me a call when I was ready to book. Really friendly, offered various... See more
Company replied
Jade who booked our holiday, was very professional and friendly. Took time to listen to our needs, helped and advised. Excellent customer services. A real credit to the company. Because of her and... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Forum, 12, ME10 3DL, Sittingbourne, United Kingdom
- 01795859633
4.9
Excellent
727 reviews
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Reply from Hays Travel - Sittingbourne
We're so pleased to hear that you had a positive experience and were happy with the assistance you received from our team. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We're so pleased to hear you found great value and appreciated our constant availability. We always strive to provide excellent service.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Reply from Hays Travel - Sittingbourne
Thank you so much for taking the time to leave such a wonderful review! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Wasn't really sure where we wanted to…
Wasn't really sure where we wanted to go but with Chris' help and expert knowledge we booked are holiday to Montenegro for next year. Good to see people still taking pride in great one to one customer service
28 June 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear that I could help you find the perfect holiday to Montenegro. I hope you have a wonderful time!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Friendly and very helpful was Jade and…
Friendly and very helpful was Jade and nothing was to much trouble for her ,top marks all round, great service from Hays
27 June 2026
Reply from Hays Travel - Sittingbourne
We're so glad to hear you received such excellent service and that our team was helpful. Thank you for sharing your positive experience!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Reply from Hays Travel - Sittingbourne
We're so pleased to hear our team provided helpful service. Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Hays Travel at Sittingbourne.
The young lady we saw, Claire, was very patient and helpful. Hays Travel at Sittingbourne have always been friendly and helpful and would definitely use them again.
23 June 2026
Reply from Hays Travel - Sittingbourne
We're so pleased to hear our team provided such patient and helpful service. Thank you for your kind words and loyalty!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
As always Chris found the hotel and…
As always Chris found the hotel and flight times that suited us and made another great holiday booking for us
21 June 2026
Reply from Hays Travel - Sittingbourne
We are so happy I could assist with your holiday plans. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
lovely friendly staff
lovely friendly staff! great customer service and would highly recommend to my family and friends.
20 June 2026
Reply from Hays Travel - Sittingbourne
We are so pleased our staff provided you with such a positive experience. Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Very helpful and friendly
Very helpful and friendly - helped us to get exactly what we wanted
16 June 2026
Reply from Hays Travel - Sittingbourne
Good afternoon Susan,
We're so glad we could help you find exactly what you wanted! Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Efficient member of staff.
Claire was very helpful and polite. We told her when and where we wanted to go and she got it all sorted with no problems.
15 June 2026
Reply from Hays Travel - Sittingbourne
Good afternoon Linda Hills,
We're so pleased our team was helpful and polite. Thank you for your kind words about our service!
Kind Regards
Chris Keenan
Branch Manager
Always very helpful and knowledgeable.
Always very helpful and knowledgeable.
Would definitely use again and recommend to friends and family.
14 June 2026
Reply from Hays Travel - Sittingbourne
Thank you for your kind words! We are delighted to know you found our team helpful and knowledgeable.
Kind Regards
Chris Keenan
Branch Manager
All my questions were answered…
All my questions were answered respectfully.
You staff who were there on that day were the best .
Keep the good work Hays Travel
13 June 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear your questions were answered respectfully. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We are so happy to hear you're impressed with our helpful and patient service. Thank you for your continued trust!
Kind Regards
Amber Valleley
Assistant Branch Manager
Very easy to book and staff are very helpful
Hays Travel is my go to place now for booking holidays. I check online for prices and to be honest if there is a difference it is not worth the hassle booking online as it is so small and Hays sort everything out for us. Special thanks to Kay for sorting this out for us and apologies with all the changes. Will be in again after the one in August to book another one for September. Thanks again :)
7 June 2026
Reply from Hays Travel - Sittingbourne
We are so happy to hear you're impressed with our helpful and patient service. Thank you for your continued trust!
Kind Regards
Amber Valleley
Assistant Branch Manager
Great experience with Amber
I had a great experience in the Sittingbourne branch on Saturday 30th May with Amber. She was very knowledgeable and answered all our questions with ease. She also took her time and I did'nt feel rushed even though the branch was busy.
30 May 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind Regards
Amber Valleley
Assistant Branch Manager
Amber with brilliant from start to…
Amber with brilliant from start to finish , we got everything we needed and well within are budget
7 June 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind Regards
Amber Valleley
Assistant Branch Manager
I am very happy , I booked my cruise
I am very happy , the employee was very nice, he explained everything in detail and informed us about everything we needed to know, very professional
31 May 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Branch Manager
I very impressed second holiday ive…
I very impressed second holiday ive booked in two years, both been very helpful patient.
Thank you
31 May 2026
Reply from Hays Travel - Sittingbourne
We are so happy to hear you're impressed with our helpful and patient service. Thank you for your continued trust!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
The simple ease of which it’s so…
The simple ease of which it’s so delightful making the decision to book yet another holiday. 😊😊😊👍🏽
Amber super sales lady is my main contact however all members of staff deserve credit.
I ran a busy sales office for 30 years keeping staff motivated and happy is not an easy challenge well done Hays.
24 May 2026
Reply from Hays Travel - Sittingbourne
We are delighted to hear you find booking with us so delightful! It's wonderful to know our team provides excellent service. Thank you for your kind words and continued support.
Kind Regards
Chris Keenan
Branch Manager
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