Hays Travel - St Andrews Reviews 

665
TrustScore 5 out of 5

5.0

37 Bell Street, KY16 9UR St Andrews, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more

Company replied

Rated 5 out of 5 stars

We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more

Company replied

Rated 5 out of 5 stars

Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more

Company replied

Rated 5 out of 5 stars

Went in with a thought in out head & came out having booked our next holiday, couldn't of done it without them!

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 37 Bell Street, KY16 9UR, St Andrews, United Kingdom

  • 01334756087

5.0

Excellent

TrustScore 5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(665)

118,901 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kath was brilliant helping me book a…

Kath was brilliant helping me book a holiday

2 December 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and it is nice to have a holiday to look forward too

Rated 5 out of 5 stars

It’s so easy going into shop rather…

It’s so easy going into shop rather than over the internet
Very knowledgeable agent

2 December 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you booking with Hays travel in St Andrews and it is great to have a holiday to look forward too

Rated 5 out of 5 stars

Thanks for booking my holiday.

Thanks for booking my holiday.

Jan was very helpful and manage to get my holiday sorted at short notice.

dave

27 November 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We are happy to have helped and it is nice to have a holiday to look forward too

Rated 5 out of 5 stars

Booking a cruise at St Andrews branch of Hays.

Excellent friendly informative and efficient personal service.

15 November 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review, We appreciate you booking in Hays in St Andrews and it is nice to have a holiday to look forward too

Rated 5 out of 5 stars

Lovely staff

Lovely staff. Jacob is really good at his job

6 November 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Jan was exceptionally helpful

Jan was exceptionally helpful, explained options clearly and made booking process a positive experience 👍

13 November 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have something to look forward too

Rated 5 out of 5 stars

Happy customers

Staff were very knowledgeable,they were brilliant in building the holiday we wanted,we were made very welcome the minute we entered the shop.

6 November 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Brilliant, just Brilliant.

Jacob was absolutely brilliant and deserves a medal for putting up with my elderly fathers one liners. I would highly recommend Hays.

12 November 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Excellent job

Excellent job. Jacob led from the front and was well supported by the rest of the staff.

11 November 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Quick and efficient

Very quick and efficient help with agent going the extra mile to help

31 October 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback.

Rated 5 out of 5 stars

I’ve always go to this shop as the…

I’ve always go to this shop as the staff are great and friendly.

30 October 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for your kind review! If there's anything else we can do for you in the future please get in touch.

Rated 5 out of 5 stars

Great knowledge

The assistants know us and always help us find great holidays.

28 October 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate your loyalty to Hays in St Andrews and hope you have a lovely time

Rated 5 out of 5 stars

Travel booking for Venice

A very helpful and informative booking experience with Jacob.

12 October 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback, nice to have a holiday to look forward too

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff

11 October 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday

Rated 5 out of 5 stars

Always great service very helpful and…

Always great service very helpful and efficient look for advice and receive it with confidence
Thank you

7 October 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday

Rated 5 out of 5 stars

Excellent service

Great experience. All questions answered promptly and easily. Nothing too much trouble. Holiday booked and documents emailed over immediately. Great team in the St Andrews branch. Thanks Kath for all your support.

8 October 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Lovely you have a holiday to look forward too

Rated 5 out of 5 stars

Its absolutely beautiful

Its absolutely beautiful. Nothing bad to say about this hotel

28 September 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive feedback, we are pleased you are enjoying your holiday

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look