Excellent customer service, Tracy informed & advised us to which areas /decks/cabins were best to book on the cruise. Very polite. Would definitely recommend Hays travel when booking.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited to book family holiday as always excellent stress free service all staff at the stourbridge branch always go above and beyond to sort everything. Thanks Gemma for booking our holiday.
Company replied
We always use Hays Travel Stourbridge and find them really welcoming and nothing is too much trouble. Tracy is perfection and always amazes us with her attention to detail, she takes the time to m... See more
Company replied
Hays travel consultant Tracy is absolutely brilliant when it comes to her professional expertise she nows exactly what we are looking for and makes our booking easy Stourbridge branch staff all make... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
947 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service
we have never been on a cruise before and Gemma was very knowledgable and gave us all the options and prices near to our budget !
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our first time booking a cruise
Our first time booking a cruise, staff very helpful and knowledgeable. Will certainly use Hays again.
25 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review. It was a pleasure booking your cruise!
Reply from Hays Travel - Stourbridge
Thank you so much for your kind word, a pleasure to help
Staff member listened to my…
Staff member listened to my requirements to ensure I booked the perfect holiday.
19 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Excellent customer service
Excellent customer service, Tracy informed & advised us to which areas /decks/cabins were best to book on the cruise.
Very polite.
Would definitely recommend Hays travel when booking.
26 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your review about the service you received in store from Tracy
Fantastic customer service .
23 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your holiday
This is the 4th cruise I have booked at…
This is the 4th cruise I have booked at the Stourbridge branch and all the staff I have come into contact with have been very efficient and friendly,very helpful.
23 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. It is always a pleasure to book your Cruises.
Visited to book family holiday as…
Visited to book family holiday as always excellent stress free service all staff at the stourbridge branch always go above and beyond to sort everything. Thanks Gemma for booking our holiday.
20 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely feedback. It was a pleasure to book your Holiday.
Rob found me and wife a good holiday…
Rob found me and wife a good holiday which he took is time founding it
21 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
The young lady was professional.
The young lady was professional and very helpful.Wedid know what we wanted and she helped us make choices within our budget.
19 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Tracy was very informative and helpful
Tracy was very informative and helpful. Came away with 1st ever cruise booking and very happy
19 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Gemma was excellent
Gemma was excellent, she looked hard to find us the perfect holiday. She made us feel at ease and was very helpful.
18 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Lovely helpful staff.
17 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words, a pleasure to help and thank you for choosing Hays travel
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Happy Days courtesy of Hays!👍
Great staff very helpful and knowledgeable. No wonder you win awards. Everything explained during booking. Very friendly honest staff.
14 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Gemma dealt with our holiday with great…
Gemma dealt with our holiday with great efficiency and matched what discount we had already been offered by Jet2
6 July 2026
Reply from Hays Travel - Stourbridge
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that your holiday booking was handled with great efficiency and that we could match your discount.
A most helpful experience in booking our cruise at your Stourbridge branch would recommend your services in the future
A wonderful experience in booking our cruise very friendly staff and very informative would definitely recommend the Stourbridge branch for future bookings
1 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words! It was a pleasure to book your cruise!
Ripped off.
13 January 2026
Hays travel consultant Tracy is…
Hays travel consultant Tracy is absolutely brilliant when it comes to her professional expertise she nows exactly what we are looking for and makes our booking easy
Stourbridge branch staff all make you feel so welcome
28 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your wonderful feedback! We are delighted to hear that Tracy provided such good service and made your booking easy. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Birkenhead Grange
First Class Service
Booked two holidays on this visit. Lady who booked me was patient and very interested in meeting my requirements
2 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.