Very helpful and knowledgeable holiday sales person. Very efficient in getting the correct holiday for us. Very smooth transaction it filling out the holiday schedule. Very pleased with the complete p... See more
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Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
Company replied
Excellent service, most helpful and quick to find the right holiday for us,and also the right price can,t praise Hay,s travel Stourbridge west Midland enough, thanks to Beth.xx
Company replied
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
987 reviews
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First class
As usual Hayes was first class. Can never do enough to help,and nothing is ever too much trouble. Always make you feel like you are the only person they are booking for. Excellent service
8 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words,it was a pleasure to help
Excellent Service
Claire was very helpful in sorting out our cruise which was suitable for all of us. Very professional service.
31 May 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words, it was a pleasure to help book your cruise
I went to Hays Travel Stourbridge again…
I went to Hays Travel Stourbridge again to book a holiday.Tracy was a great help,gave me good options,listened clearly to my queries and booked all that was required .I would recommend this Travel agency as the staff are always very helpful and make holiday planning much more straightforward.Thank you Tracy
6 June 2026
Unprompted review
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday for you and we look forward to seeing you again.
Really helpful nice friendly staff I…
Really helpful nice friendly staff I had a lady named tracey
4 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Tracey was extremely knowledgeable and…
Tracey was extremely knowledgeable and was able to answer all of our queries and gave us the confidence to complete our booking. As more mature travellers her help & patience was much appreciated. We hope that it won't be the last holiday we book with Hays travel and look forward to our holiday. Thank you.
3 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday for you and we look forward to seeing you again.
We always use Hays Travel Stourbridge…
We always use Hays Travel Stourbridge and find them really welcoming and nothing is too much trouble. Tracy is perfection and always amazes us with her attention to detail, she takes the time to make sure our booking is exactly what we are looking for and helps us with any questions or queries we may
have at the time of booking straight through to our departure date and beyond.
Highly recommend Tracy and the whole team at Hays Travel Stourbridge.
2 June 2026
Reply from Hays Travel - Stourbridge
Good Afternoon Thank you so much for your lovely review it is always a pleasure to see you both and I enjoy our catch up's. it is always a pleasure to book your holidays
The staff at Stourbridge are great I…
The staff at Stourbridge are great I book with them every year
26 May 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Holiday here to Spain. The staff are always helpful and they…
The staff are always helpful and they have got some good knowledge about some of the destinations.
26 May 2026
Reply from Hays Travel - Stourbridge
Thank you for your review we hope you have a loveley holiday
Excellent staff member who dealt with… Clare
Excellent staff member who dealt with our booking to mainland Spain in 2027.thorough from start to finish.Received all paperwork on line on home return.
31 May 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words, it was a pleasure to help as always
5 star service in Stourbridge branch…
5 star service in Stourbridge branch today ~ a great team who really listen to your holiday needs and give you the time. Thank you so much Claire for finding our cruise and to Beth for helping too :)
31 May 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely words, it was a pleasure to help as always
Exceptional service
Tracy was exceptional. She listened to our needs and found the exact package holiday for us. Highly recommended
30 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Tracy has supported us with holiday…
Tracy has supported us with holiday bookings in the past and always gives us 5* service
21 May 2026
Reply from Hays Travel - Stourbridge
We are so pleased to hear about your continued positive experiences with us. Thank you for your kind words.
Kind Regards
Hays Travel Stourbridge
Friendly and very helpful staff.
19 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Quick and efficient service
Quick and efficient service. And pleasant customer interaction.
17 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Cruise booking
Rob and the girls at Stourbridge branch are always very helpful, and with their help we have managed to book a cruise at a very good price.
11 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Gemma was really helpful when booking…
Gemma was really helpful when booking my holiday can’t thank her enough
9 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Tracey put together the package I…
Tracey put together the package I wanted and nothing was too much trouble, even getting an extra discount, she was friendly and knowlegable and took time to go over everything with me without rushing which I liked.
Definelety use Hays Travel again.
12 May 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your holiday
5 stars all the way Mia was so helpful…
5 stars all the way Mia was so helpful guiding us through the process of booking.
2 May 2026
Reply from Hays Travel - Stourbridge
Edward Sherred,
We appreciate your fantastic review! We are so happy to hear that Mia's guidance during your booking process was helpful. Thanks for the five stars!
Kind Regards
Hays Travel Hastings
First class
Knowledge, experience, very friendly, nothing too much trouble. Tracey 10 out of 10. All in all a very good experience.
7 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
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