Very helpful and knowledgeable holiday sales person. Very efficient in getting the correct holiday for us. Very smooth transaction it filling out the holiday schedule. Very pleased with the complete p... See more
Company replied
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See what reviewers are saying
Made very welcome by the staff at Hays Travel Stourbridge and Tracy was as brilliant as usual helping us to book our holiday. Always a pleasure to visit the office and nothing is too much trouble.
Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
Company replied
Staff always make time to listen to what we want from a holiday and are always willing to try different dates, accommodations or even destinations. We have seen Tracey the last few years and she alway... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
988 reviews
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Reply from Hays Travel - Stourbridge
Thank you for your review. It is always a pleasure to book your Holidays.
Great girl who booked our holiday
Great girl who booked our holiday , she booked every thing for us . We have never traveled with out our partners before so she was a great help . We just cannot wait to go .
21 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words and a pleasure to help
Friendly
Friendly, attentive, knowledgeable staff always doing their best to get best price possible.
20 June 2026
Reply from Hays Travel - Stourbridge
Thank you for kind words, it was a pleasure to book your holiday!
Extremely helpful and efficient
Extremely helpful and efficient. A pleasure to use this company.
27 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely comments, it was a pleasure to book your holiday
Tracy Pickett ( great customer service )
The travel consultant was extremely helpful haven’t booked a holiday by a travel agent for a long time normally do it on line but will definitely do it again
25 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday
Thoroughly professional and friendly…
Thoroughly professional and friendly approach to booking. Knowledgeable on the various options available giving the customer confidence to make an informed decision on what to book. As always a very pleasant experience
25 June 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review
Tracy she was so friendly and…
Tracy she was so friendly and knowledgeable Made us feel comfortable and at ease.
23 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was lovely to meet you and book your cruise
Walking into HAYS TRAVEL
Walking into HAYS TRAVEL, Ryemarket, Stourbridge is equivalent to meeting a group of old friends. All staff are so friendly and helpfull, nothing is too much trouble. Many thanks. Irene xx
30 May 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely review it is always a pleasure to see and book your cruise's
Staff at the Stourbridge branch are…
Staff at the Stourbridge branch are fantastic. Booked a family holiday to Portugal and everything was perfect. So much so i booked another holiday through Hays Travel a week later.
22 June 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Beth was verh patient and explained …
Beth was verh patient and explained the booking of a Caribbean cruise in great detail and we were assured that we could go into the shop sort out any future enquiries we had at any timr. Nothing was too.much trouble and a very pleasant experience
19 June 2026
Reply from Hays Travel - Stourbridge
Thank you so mach for your lovely comments it was a pleasure to book your cruise
Reply from Hays Travel - Stourbridge
Thank you for your lovely review.
Beth
Saw Beth, but was also great examples on of working as a team.
Very diligent checking key information
Friendly and helpful
Will use again
6 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review.
excellent service from ABBIE
14 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review.
Reply from Hays Travel - Stourbridge
Thank you for you lovely comments, it was a pleasure to meet you and get you sorted
Stourbridge branch
We went into Stourbridge branch to get ideas of where to go in October and sat down with Beth. We always go back there as all of the staff are so helpful and friendly. We have booked lots of holidays mostly with Beth always manages to find just the right holiday for us even when like yesterday we don't even know where we want to go. This time she found us a lovely hotel in Sardinia (she knows we like to try places we've not been to before)so went ahead and booked 14 nights in October. Very happy with the service we always receive.
10 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review.It is always a pleasure to book your Holidays.
Tracey was very effcient and helpful in…
Tracey was very effcient and helpful in sorting out my travel
10 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your holiday
Gemma was very knowledgeable
Gemma was very knowledgeable, professional and helpful, Would definitely recommend.
9 June 2026
Reply from Hays Travel - Stourbridge
Mrs Evans,
We're so glad you had such a positive experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
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