Hays Travel - Stranraer Reviews 

382
TrustScore 5 out of 5

4.9

20 Bridge Street, DG9 7NS Stranraer, GB


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Rated 5 out of 5 stars

Caroline is very knowledgeable in all things Disney. We were given a detailed account of the extras on offer to build the best package for our needs. Quick and efficient process, and we are extremely... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Melissa, truly dedicated member of staff going above and beyond to make the customer experience prefect. She is a lovely lady. Kept me updated every step of the way.

Company replied

Rated 5 out of 5 stars

Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Bridge Street, DG9 7NS, Stranraer, United Kingdom

  • 01776507009

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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4.9

All reviews

(382)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah was lovely

Sarah was lovely. She helped us sort everything out. We left feeling totally happy with the excellent service. Would definitely recommend anyone to book via Sarah and Hayes.

6 November 2024
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Reply from Hays Travel - Stranraer

Thank you so much for your lovely 5 star review, I hope you have a wonderful time away on your holiday! Sarah

Rated 5 out of 5 stars

Caroline was very patient and…

Caroline was very patient and informative in helping us book our first family holiday

27 October 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure helping you find the perfect family holiday. Caroline :)

Rated 5 out of 5 stars

The whole experience was effortless on…

The whole experience was effortless on our side everything done for us and nothing was a problem. Amazing service

26 October 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Melissa

Rated 5 out of 5 stars

Very attentive,plenty of options.

Very attentive,plenty of options.
Nothing too much trouble

12 October 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Melissa

Rated 5 out of 5 stars

Caroline was able to give us personal…

Caroline was able to give us personal reviews on different locations and was able to give me a last minute quote on a new set of dates when we had to change right when we were about to book.

30 September 2024
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Reply from Hays Travel - Stranraer

Thanks for your lovely 5 star review, it was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Melissa Mcculloch was absolutely…

Melissa Mcculloch was absolutely fantastic of finding a holiday at my price range!

28 September 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Melissa :)

Rated 5 out of 5 stars

This is my second time booking with…

This is my second time booking with Hays. Girls always go out of there way to help. Especially Caroline. Greatly appreciated

4 October 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Great service

Very personalised, friendly and knowledgeable service given by Caroline.

23 September 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Caroline

Rated 5 out of 5 stars

Welcoming and professionally made my…

Welcoming and professionally made my booking experience stress free.

22 September 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Melissa

Rated 5 out of 5 stars

Recent booking!

Quick, efficient and seamless booking. Caroline was great and all her advice and patience appreciated.
Would highly recommend Hays Stranraer!
Takes the hassle out of having to do it all yourself.

15 September 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Caroline.

Rated 5 out of 5 stars

Sarah was very helpful and saw to my…

Sarah was very helpful and saw to my every needs she is very helpful and respectful of what I was looking for . Saw to my booking and holiday insurance. I am going back in today to get my euros for my trip away . I would highly recommend her to book a holiday through Sarah is in the Stranraer branch

19 September 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)

Rated 5 out of 5 stars

Very helpful in finding the required…

Very helpful in finding the required holiday, giving details on various holidays that I asked for. Very patient, responsive in sending details by email as I had to return to my work.

11 September 2024
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Reply from Hays Travel - Stranraer

Thank you for your lovely 5 star review. I hope you have a fantastic holiday. Sarah

Rated 5 out of 5 stars

Caroline that helped us was very…

Caroline that helped us was very helpful and very friendly.
She looked up all the details I seen on the Internet and they matched the price.
Staff very friendly recommended going and booking a holiday and they do everything for you.

31 August 2024
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Reply from Hays Travel - Stranraer

Thank you for your 5* review Audrey, I hope you have a lovely holiday! Caroline

Rated 5 out of 5 stars

Booking our holiday was excellent and…

Booking our holiday was excellent and Caroline was very helpful.
It has been difficult getting our insurance sorted, trying to do it over the telephone has not been possible, now we will have to travel to Stranraer and get it sorted.

3 September 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. We will be happy to assist with your insurance in store. Many thanks Caroline

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Staff know their jobs and do their upmost to find you the ideal holiday. Being disabled I was worried about getting something that would suit myself and my teenage kids. I shouldn’t have worried as the staff member took her time and found us a holiday that not only suits our needs but also our budget.

5 September 2024
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Chloe

Rated 5 out of 5 stars

Great customer service!

Great customer service!
Sarah was really helpful with booking our girls holiday.

21 August 2024
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Reply from Hays Travel - Stranraer

Thank-you for the lovely 5 star review, it was my pleasure getting your girls holiday all booked :) Sarah.

Rated 5 out of 5 stars

Excellent Customer service with a smile

Caroline welcomed us in with a smile and fully explained the benefits of the Hays travel card. She set it all up quickly whilst we waited and can’t wait to use it on holiday next year! Fantastic service would highly recommend Hays Stranraer!

24 August 2024
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, Caroline :)

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