Hays Travel - Sutton Reviews 

457
TrustScore 5 out of 5

4.9

182 High Street, SM1 1NL Sutton, England, GB


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Rated 5 out of 5 stars

I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more

Company replied

Rated 5 out of 5 stars

What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more

Company replied

Rated 5 out of 5 stars

We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more

Company replied


Company details

  1. #20 of 206 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 182 High Street, SM1 1NL, Sutton, England, United Kingdom

  • 02039255869

4.9

Excellent

TrustScore 5 out of 5

457 reviews

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4.9

All reviews

(457)

122,494 reviews in the last 12 months

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Rated 4 out of 5 stars

Sunday 18 jan 20206

Sunday 18 jan 20206
Me and wife visited Hays travel, branch in sutton,
We were attended by Mandy,frendly good customer service and a wealth of practical knownolgy. the service and all the booking arrangements,by mandy was excellent many thanks

19 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your review and for booking with us.
Team Hays
Sutton :)

Rated 5 out of 5 stars

A cruise booking

We explained what we were looking for and the young lad, who we think was still learning, looked and found us a suitable cruise. He was very patient with us while we were deciding. What impressed me was when he wasnt sure of somethhng, he asked for help from other staff and they came over and explained to him what to do. Excellent team work.

18 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your review and for booking with us.
Team Hays
Sutton :)

Rated 5 out of 5 stars

The representative was very helpful and…

The representative was very helpful and efficient
Login on to various dates and times to give us the best flight deals

19 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Hi Colin - thanks you for booking with me
Was lovely to book your flights
Enjoy the weather !!
Caitlin

Rated 5 out of 5 stars

The staff were must helpful answered…

The staff were must helpful answered all the questions we asked them spent time telling us the places to visit on our trip

17 January 2026
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Reply from Hays Travel - Sutton

Thank you for taking time to write such a positive review. I am always happy to help in the future.
Kind Regards,
Holly

Rated 5 out of 5 stars

Welcoming

Welcoming, knowledgeable and professional member of staff.

10 January 2026
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Reply from Hays Travel - Sutton

Thank you for taking time to post your positive review. It was a pleasure to help. I look forward to seeing you next time.

Kind Regards,
Natasha

Rated 5 out of 5 stars

It was easy and I had a lovely lady…

It was easy and I had a lovely lady called Natasha Tyndale she was very helpfull helping me book my partners 60th Birthday Trip, and I would be booking with them again

6 January 2026
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Reply from Hays Travel - Sutton

Hi Rachel,
Thank you so much for you kind review. I am so pleased I could help with your special holiday. We look forward to seeing you next time.

Kind regards,

Tash

Rated 5 out of 5 stars

Great service from Dean

Very good helpfull staff dean was very efficient and helpful in sutton shop

13 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Hi Andrew,

Thank you for coming into store and booking with us.

I am glad we managed to get you a great late deal! I look forward to seeing you again in the future.

Kind Regards,
Dean

Rated 5 out of 5 stars

Excellent service

After receiving a quick response to my initial e-mail enquiries, I visited the store in person to book my first cruise holiday to ensure that everything was done correctly. I found the staff to be very welcoming, friendly and extremely knowledgeable - I would definitely recommend them.

9 December 2025
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Reply from Hays Travel - Sutton

Hello Rachel thank you so much for your booking and for your great review it was a pleasure to help.

Rated 5 out of 5 stars

I have used hayS travel many times…

I have used hayS travel many times Mandy and all the staff are brilliant very helpfull and kind I would recommend hayS travel all the time thank you for your kind support.

6 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and for your lovely review.
Mandy :)

Rated 5 out of 5 stars

Very Helpful, and understanding of needs

I found that Dean understood my needs looked in advance for my holiday and also found it was cheaper then the previous holiday.

6 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for booking with us and for your kind review
Dean :)

Rated 5 out of 5 stars

January 5th, 2026…

Hays good to book through they cover all aspects of our trip.
Busy shop and sometimes difficult to hear stuff (I do wear hearing aids)
Young Apprentice dealt with us and he seemed a little nervous, but he was very helpful.

6 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for booking with us and for your lovely review.

Rated 5 out of 5 stars

Great experience & great staff

The member of
staff who helped us was so lovely and accommodating. Helped us find our perfect holiday and I am so happy with how the experience went. I will definitely go back in the future!

4 January 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Hi Charlotte, Thank you for your review. Hope you girls have a lovely trip to Tenerife !! - All the best - Caitlin

Rated 5 out of 5 stars

Holiday booking

Agent was friendly and helpful

31 December 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Hi Mr Clark, It was lovely sorting your holiday out. Happy new year. Thanks - Caitlin

Rated 5 out of 5 stars

I was trying to book a holiday for my…

I was trying to book a holiday for my wife and myself on the TUI website. Everytime I tried to book their website failed or timed out - over and over again. I was working in Sutton, Surrey and a Hays travel shop, and I thought if they could offer anywhere near the TUI online price. I went in and welcomed by Mandy. She also had the same problems, so I left my contact details and went off. A few hours later Mandy called to let me know she was having the same issues on the TUI website but would call the cruise line. The next day I received a call and Mandy explained that she had emailed a quote to me. She not only matched their price but beat it, not by much but it was definitely better value. Her service was 10 out of 10.

27 November 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and for your kind review :)

Rated 5 out of 5 stars

Holly

Holly - & the staff are exceptional very professional & helpful .

2 December 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and for your kind review :)

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