Good “calling bird” outside the shop on the holiday which I booked. I was made to feel very welcome in the shop and was assisted by Emma who was very professional but at the same time very relaxed.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot recommend Ben from Swindon enough, he was very welcoming and listened to what we wanted and did the best package for all of us. I always go to Ben, find him helpful and gives us lots of advic... See more
Company replied
We have booked our last few holidays via yourselves. Emma has been amazing every time, listens to what we want from our holiday and always manages to find us fabulous destinations. Even when we have h... See more
Company replied
We always use Hays for our holiday bookings as we prefer to do this rather than online. Eileen booked our February 27 holiday professionally and efficiently. Thank you
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
74 Regent Street, SN1 1LA, Swindon, United Kingdom
- 01793238987
4.9
Excellent
964 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good “calling bird” outside the shop on…
Good “calling bird” outside the shop on the holiday which I booked.
I was made to feel very welcome in the shop and was assisted by Emma who was very professional but at the same time very relaxed. Overall I was extremely impressed by her manner and thoroughness with booking the holiday with the whole thing taking less than 15 minutes.
22 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you so much for your wonderful feedback! We are so pleased to hear that our colleague provided such fantastic service and made your booking experience so efficient and pleasant. We appreciate you choosing us for your holiday.
Kind Regards
Hays Travel Swindon
We always use Hays for our holiday…
We always use Hays for our holiday bookings as we prefer to do this rather than online. Eileen booked our February 27 holiday professionally and efficiently.
Thank you
19 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was professional and efficient in booking your holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel Swindon
Very helpful on every visit.
11 August 2026
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback!
Staff were so helpful and happy really…
Staff were so helpful and happy really put there selves out to make sure things were right
9 August 2026
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback! It was our pleasure :)
I cannot recommend Ben from Swindon…
I cannot recommend Ben from Swindon enough, he was very welcoming and listened to what we wanted and did the best package for all of us. I always go to Ben, find him helpful and gives us lots of advice and tips on any of our holiday. Definitely one colleague you need to keep.
16 August 2026
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback! It was our pleasure :)
Reply from Hays Travel - Swindon Regent St
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and look forward to assisting you again.
Kind Regards
Hays Travel Swindon
I always book through Hayes Travel and…
I always book through Hayes Travel and Ben always fines me the best holiday which makes it's the perfect holiday for me and my husband.
15 August 2026
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback! It was my pleasure as always :)
Jasmin helped us find our new holiday…
Jasmin helped us find our new holiday for us and was very professional and very helpful
11 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was professional and helpful in finding your new holiday. We appreciate your feedback!
Kind Regards
Hays Travel Swindon
Jaz was very patient & helpful.
Jaz was very patient & helpful.
Particularly working through the EASE registration for Cape Verde (which is a misnomer!).
10 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you for your kind words :)
I got all the help I needed to book my…
I got all the help I needed to book my ticket good advise
2 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you for taking the time to write your review. It is very much appreciated
Very helpful informative also very…
Very helpful informative also very lovely staff thank you
2 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you for taking the time to write your 5* review. It really is appreciated
We went in and booked a cruise with Ben…
We went in and booked a cruise with Ben from the Swindon branch. What a lovely person he is he explained everything perfectly. It was a pleasure dealing with him.
8 August 2026
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback! It was pleasure to get this booked for you!
I wanted to book a cruise and I did…
I wanted to book a cruise and I did thanks to the help of hays
4 August 2026
Reply from Hays Travel - Swindon Regent St
thank you for your review
Ben has been excellent in his advice…
Ben has been excellent in his advice and service.
I think that this is the 3rd time that he has sorted out a holiday for us.
Well done and many thanks Ben.
Swindon branch.
6 August 2026
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback! It was my pleasure to get this booked for you :)
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback! It was our pleasure!
Very helpful young lady answered all…
Very helpful young lady answered all our questions if she couldn't she got advice from her colleagues,first class thank you Rosie.
5 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you with all your questions and provide such excellent service.
Kind Regards
Hays Travel Swindon
Ben in Swindon town centre store was…
Ben in Swindon town centre store was fantastic! He listened to everything we wanted and got a an amazing deal . We’re all checked in by Ben so no worries for us at all, Will definitely be using Hays again for our holiday next year .
26 July 2026
Reply from Hays Travel - Swindon Regent St
Thank you so much for taking the time to write your lovely review. We look forward to seeing you again for your next holiday
Service and support was excellent
Service and support was excellent, unbelievable in this day and age
1 August 2026
Reply from Hays Travel - Swindon Regent St
Thank you for your 5* review :)
Reply from Hays Travel - Swindon Regent St
Thanks so much for your lovely feedback! It was my pleasure!
Excellent Service
Excellent Service, told us everything we needed to know all thanks to Rosie in the Swindon agents
22 July 2026
Reply from Hays Travel - Swindon Regent St
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with excellent service and all the information you needed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.