Hays Travel - Swindon Regent St Reviews 

981
TrustScore 5 out of 5

4.9

74 Regent Street, SN1 1LA Swindon, GB


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Rated 5 out of 5 stars

Emma and Ben had the resort knowledge making the package booking easy. Good options for various flight companies to match our budget and requirements were provided. Package pricing was better than... See more

Company replied

Rated 5 out of 5 stars

We have booked our last few holidays via yourselves. Emma has been amazing every time, listens to what we want from our holiday and always manages to find us fabulous destinations. Even when we have h... See more

Company replied

Rated 5 out of 5 stars

Good “calling bird” outside the shop on the holiday which I booked. I was made to feel very welcome in the shop and was assisted by Emma who was very professional but at the same time very relaxed.... See more

Company replied

Rated 5 out of 5 stars

Once again booked a holiday with Hays Swindon, and once again I couldn't fault how extremely professional and courteous the staff are. Lisa is a star and knows exactly what we are looking for. Nothing... See more

Company replied


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 74 Regent Street, SN1 1LA, Swindon, United Kingdom

  • 01793238987

4.9

Excellent

TrustScore 5 out of 5

981 reviews

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4.9

All reviews

(981)

120,653 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. so relaxing when booking a holiday with them and no stress about making a mistake doing it by yourself.

9 July 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful review! We are so pleased to hear that our staff made your holiday booking a relaxing and stress-free experience.

Kind Regards
Hays Travel Swindon

Rated 5 out of 5 stars

The lady was very knowledgeable and…

The lady was very knowledgeable and patient and understood everything we needed and got gave us all the information we would need for when we got there we got a great deal and we booked such an exciting trip

30 June 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your lovely review - we enjoyed spending time with your family :)

Rated 5 out of 5 stars

The experience was great Lisa in the…

The experience was great Lisa in the Swindon Wiltshire shop was brilliant. She listened to everything we wanted from our trip and then proceeded to help us with all our requirements explaining and showing us everything every step of the way. We have used Hays Travel for all our overseas travel and they have always exceeded our expectations every time. Staff in the shop are all friendly and helpful and making the booking process so easy. Well done Hays Travel on being such a success in the travel industry.

27 June 2026
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Reply from Hays Travel - Swindon Regent St

We are so pleased to hear about your excellent experience with us. It's wonderful that we could make your booking process easy and stress-free. We truly appreciate your kind words and look forward to helping you with your next trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Lovely staff

Lovely staff, helpful. Quickly sorted just what I needed.

20 June 2026
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Reply from Hays Travel - Swindon Regent St

We're so glad we could assist you quickly and effectively. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I need not to say much more about this…

I need not to say much more about this as my subject states!
Always have been fabulous, trusted respected & above & beyond to help you when needed & the team that work for the SWINDON BRANCH all of you but 3 especially.

While we live in a tough world these days you can guarantee will ensure you are looked after with empathy, respect & customer service that should be made aware to all looking to have a break & get away .x

Thanks guys for last 2 days & also last year you never let us down ❤️❤️💯

24 June 2026
Unprompted review
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Reply from Hays Travel - Swindon Regent St

We are so happy to hear about your consistently positive experiences with us! It means a lot to know our team in Swindon provided such wonderful service and care. We truly appreciate your kind words and continued loyalty.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

A really good experience

A really good experience, made to feel welcome.
All our queries were answered and our advisor Emma was very helpful.

24 June 2026
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Reply from Hays Travel - Swindon Regent St

We are so glad you felt welcome and that all your questions were answered. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Making the correct choice relevant information given

All relevant information given, questions answered. Our advisor was especially patient as we were quite indecisive at times. In the end we made the correct choice. You learn so much more by going in shop rather than on line.

23 June 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful review! We're so pleased our team provided patient and helpful service, ensuring you made the correct choice.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

customer service Emma she was really…

customer service Emma she was really good and helpful. She’s right a lot of times to call agencies to find the best deal to suit me.

23 June 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your lovely review, it was my pleasure helping you find the right holiday for you :)

Rated 5 out of 5 stars

From the minute we sat down Emily was…

From the minute we sat down Emily was attentive, knowledgeable, and engaged.
We knew our destination, hotel, and airprt preference. So from sitting down to booked holiday took 25 minutes.
And that is why we use Hays Travel

21 June 2026
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Reply from Hays Travel - Swindon Regent St

Thank you so much for your lovely feedback. It was my pleasure to book your holiday!

Rated 5 out of 5 stars

Friendly and welcoming team

Ben always listens to what we want and always comes up with a holiday in our budget. The whole team are friendly and welcoming. We now wouldn't go anywhere else! Thank you Ben you came up trumps yet again👍

14 June 2026
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Reply from Hays Travel - Swindon Regent St

We are so pleased to hear you had such a positive experience with us. We truly appreciate your kind words and loyalty!

Rated 5 out of 5 stars

Lisa

Lisa, was very knowledgeable and couldn't do enough to make sure we had rooms next to each other. Lisa listened to everything we had to say and was very accommodating with our requests.

14 June 2026
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Reply from Hays Travel - Swindon Regent St

It was my pleasure booking your Holiday for you and your lovely family. You are going to have an amazing time :)

Rated 4 out of 5 stars

Popped in to enquire about booking a…

Popped in to enquire about booking a cruise as I was almost 100% on what I wanted. Emma was extremely helpful and knowledgeable so went ahead and booked with Hays. Very very happy with the service received in store

8 June 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your positive review :)

Rated 5 out of 5 stars

friendly staff

The staff are always helpful and friendly.

7 June 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your positive review, we will see you soon

Rated 5 out of 5 stars

Special Anniversary Cruise

My husband and I had been considering a cruise for quite some time.. even visiting other travel agents before popping in to Hays in swindon yesterday. Emma welcomed us immediately and we felt at ease with her, she totally spoke our language and was on our wavelength totally. Without saying to each other my husband and I knew within 5 minutes that we were going to book our cruise that day. Everything was well explained and all of our questions were answered. We left there having booked a fantastic cruise, I was so emotional I shed a few tears. Huge thanks to Emma.

6 June 2026
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Reply from Hays Travel - Swindon Regent St

Thank you so much for your lovely review, it was lovely meeting you both. It was my pleasure helping you with your cruise booking, It is going to be fab! :)

Rated 5 out of 5 stars

Lisa has been brilliant organising both…

Lisa has been brilliant organising both our cruises. Very efficient and responsive.

29 May 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure to get the holiday all booked for you!

Rated 5 out of 5 stars

Excellent service from the rep

Excellent service from the rep, was really helpful and worked through a number of different holiday options for us

25 May 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your kind feedback, it was my pleasure

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