I am running out of superlatives to describe my experiences with Hays Travel. Each and every time I go into the store, I am treated like a VIP and always get excellent advice and walk out with a quali... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We popped in for confirmation on a cruise and Courtney from the Teeside branch could not have been more helpful. What an amazing staff member, she was so friendly and helpful. Most amazing laugh,... See more
I was able to walk in and see an advisor straight away,so no waiting. The advisor (Abbi?) was very pleasant and customer focused and the was able to offer a price match and then process my holiday req... See more
Eleanor at Teesside park sorted our holiday to Jersey brilliantly. We are looking forward to going. And for future holidays we will again use the Teesside branch which is well staffed.
Company details
- #20 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from Hays
I was able to walk in and see an advisor straight away,so no waiting. The advisor (Abbi?) was very pleasant and customer focused and the was able to offer a price match and then process my holiday request very efficiently, and then advised me of next steps and timescales.Overall a great experience once again.
5 August 2026
Great service as ever
I am running out of superlatives to describe my experiences with Hays Travel. Each and every time I go into the store, I am treated like a VIP and always get excellent advice and walk out with a quality great value holiday. I can’t thank Libby and the whole team enough.
4 August 2026
Did not have to wait long for a member…
Did not have to wait long for a member of staff to become available. Michelle was very helpful and patient with 2 old ladies!
5 August 2026
The lady we had was so so kind and she…
The lady we had was so so kind and she made us feel at ease with our booking process the whole layout and how she worked was amazing she deserves a pay rise for sure we will be definitely be coming back
5 August 2026
The service was very good
The service was very good, Alyson at teesside park was friendly,welcoming and helpful,she made the booking experience easy and putting us at ease,explaining everything to us.
2 August 2026
Eleanor at Teesside park sorted our…
Eleanor at Teesside park sorted our holiday to Jersey brilliantly. We are looking forward to going.
And for future holidays we will again use the Teesside branch which is well staffed.
28 July 2026
Staff were very friendly and…
Staff were very friendly and professional and very helpful willing to go the extra mile
3 August 2026
Perfect service
We popped in for confirmation on a cruise and Courtney from the Teeside branch could not have been more helpful. What an amazing staff member, she was so friendly and helpful. Most amazing laugh, I hope she gets the recognition she deserves for this!
We finally followed up and booked with her (not her fault I just kept forgetting to ring up) we have our perfect holiday, couldn’t ask for anything more, honestly what a fantastic member of staff you have and we have an amazing holiday to look forward to! Thank you so much!
Will always book with Hays moving forward
2 August 2026
Alyson was very helpful and extremely…
Alyson was very helpful and extremely patient. Would recommend Hays Travel at Teesside Park.
2 August 2026
Excellent service very thorough in…
Excellent service very thorough in giving us many choices to select our perfect trip , the customer support from Adam was very professional.
2 August 2026
Adam our consultant was amazing
Adam our consultant was amazing, so friendly, polite & still very professional
1 August 2026
Smooth booking process
24 July 2026
Helpfulness of staff particularly…
Helpfulness of staff particularly Connor, he was exceptional, I'm very thankful he was there
31 July 2026
Eleanor was so very helpful
Eleanor was so very helpful, wading through endless pages of flight data to find us a deal that suited our requirements. We'll be sure to come back again!
31 July 2026
Celebration holiday
Alyson went over & above to find us a holiday as we weren't sure where we wanted to go, found us the flight times that suited us, could not fault the service in any way
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.