Alison who dealt with our enquiry was thoroughly professional throughout our time spent in the shop. She ensured we fully understood what we were booking and helped us make the right choice.
Company replied
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See what reviewers are saying
The staff at Teesside park are always wonderful. So friendly and knowledgeable. We always go to Courtney as she is as I’ve just described. However this time she was unavailable and I was buying a ho... See more
Company replied
I can’t recommend Connor from Hays Teesside park enough. From start to finish, he made booking our family holiday completely stress free, he was friendly, professional and incredibly knowledgeable... See more
Company replied
Alyson went over & above to find us a holiday as we weren't sure where we wanted to go, found us the flight times that suited us, could not fault the service in any way
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3k reviews
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Adam our consultant was amazing
Adam our consultant was amazing, so friendly, polite & still very professional
1 August 2026
Smooth booking process
24 July 2026
Helpfulness of staff particularly…
Helpfulness of staff particularly Connor, he was exceptional, I'm very thankful he was there
31 July 2026
Eleanor was so very helpful
Eleanor was so very helpful, wading through endless pages of flight data to find us a deal that suited our requirements. We'll be sure to come back again!
31 July 2026
Celebration holiday
Alyson went over & above to find us a holiday as we weren't sure where we wanted to go, found us the flight times that suited us, could not fault the service in any way
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Alison who dealt with our enquiry was…
Alison who dealt with our enquiry was thoroughly professional throughout our time spent in the shop. She ensured we fully understood what we were booking and helped us make the right choice.
30 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Very helpful rep…
Everything was explained very clearly couldn’t have been more helpful and so kind made it so much easier for us.
30 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Booking our holiday to Tenerife
Jodie and her team were extremely professional, helpful and pleasant to us when we were booking our holiday to Tenerife. They went the extra mile to meet my Wife's disabled requirements to be able to complete the booking
29 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Always very helpful
Always very helpful. Connor was very friendly and obviously enjoys his work.
28 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Booking Egypt efficiently and informatively
We came in looking for dates of an advertised holiday on Instagram. We were greeted very well and our advisor was exceptionally pleasant and courteous. Another experienced member of staff also shared her experiences of the holiday we wished to book and ultimately between these two very helpful women we found a holiday that totally matched our expectations within our budget. We booked with a deposit and Evie our advisor has pulled together all the details and efficiently emailed them out to us, the same day, as well as very quickly responding to our follow up email. Excellent service!
28 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Lovely people
Always helpful and good with communication. Always our first choice go to travel agents.
29 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Michelle…so professional
Made to feel very welcome by Michelle who listened to our requirements and took us through various options eventually arriving at a good result
28 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Great service Abbey was very helpful…
Great service Abbey was very helpful and polite great help
29 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
First class information and service.
21 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Very helpful and made a great saving
21 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
What can I say second holiday Libby has…
What can I say second holiday Libby has booked for us this year … above and beyond again… even when I was constantly changing my mind about the location .. always gets me the best holiday at the best price .. total credit to the company ❤️
26 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
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