The lady who dealt with our enquiry was very polite, respectful and very knowledgeable. Chantel was very helpful going above and beyond to ensure that we got the cruise we wanted. Chantel is a massive... See more
Company replied
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See what reviewers are saying
We book our holidays through Julie every year.. She's goes above and beyond to make sure we get a great experience booking our holiday and what we want out of a holiday.. she also explained the tr... See more
Company replied
Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more
Company replied
Fantastic experience from the off, cup of coffee and friendly staff prior to our appt while we waited. Chantel went the extra mile to help us find the perfect booking for our honeymoon and was complet... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3k reviews
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Eleanor at Teesside park sorted our…
Eleanor at Teesside park sorted our holiday to Jersey brilliantly. We are looking forward to going.
And for future holidays we will again use the Teesside branch which is well staffed.
28 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Staff were very friendly and…
Staff were very friendly and professional and very helpful willing to go the extra mile
3 August 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Perfect service
We popped in for confirmation on a cruise and Courtney from the Teeside branch could not have been more helpful. What an amazing staff member, she was so friendly and helpful. Most amazing laugh, I hope she gets the recognition she deserves for this!
We finally followed up and booked with her (not her fault I just kept forgetting to ring up) we have our perfect holiday, couldn’t ask for anything more, honestly what a fantastic member of staff you have and we have an amazing holiday to look forward to! Thank you so much!
Will always book with Hays moving forward
2 August 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Alyson was very helpful and extremely…
Alyson was very helpful and extremely patient. Would recommend Hays Travel at Teesside Park.
2 August 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Excellent service very thorough in…
Excellent service very thorough in giving us many choices to select our perfect trip , the customer support from Adam was very professional.
2 August 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Adam our consultant was amazing
Adam our consultant was amazing, so friendly, polite & still very professional
1 August 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Smooth booking process
24 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Helpfulness of staff particularly…
Helpfulness of staff particularly Connor, he was exceptional, I'm very thankful he was there
31 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Eleanor was so very helpful
Eleanor was so very helpful, wading through endless pages of flight data to find us a deal that suited our requirements. We'll be sure to come back again!
31 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Celebration holiday
Alyson went over & above to find us a holiday as we weren't sure where we wanted to go, found us the flight times that suited us, could not fault the service in any way
31 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Alison who dealt with our enquiry was…
Alison who dealt with our enquiry was thoroughly professional throughout our time spent in the shop. She ensured we fully understood what we were booking and helped us make the right choice.
30 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Very helpful rep…
Everything was explained very clearly couldn’t have been more helpful and so kind made it so much easier for us.
30 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Booking our holiday to Tenerife
Jodie and her team were extremely professional, helpful and pleasant to us when we were booking our holiday to Tenerife. They went the extra mile to meet my Wife's disabled requirements to be able to complete the booking
29 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Always very helpful
Always very helpful. Connor was very friendly and obviously enjoys his work.
28 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Booking Egypt efficiently and informatively
We came in looking for dates of an advertised holiday on Instagram. We were greeted very well and our advisor was exceptionally pleasant and courteous. Another experienced member of staff also shared her experiences of the holiday we wished to book and ultimately between these two very helpful women we found a holiday that totally matched our expectations within our budget. We booked with a deposit and Evie our advisor has pulled together all the details and efficiently emailed them out to us, the same day, as well as very quickly responding to our follow up email. Excellent service!
28 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Lovely people
Always helpful and good with communication. Always our first choice go to travel agents.
29 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
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