Lauren at Teesside park branch was so patient. I had to book my holiday for only 8 days notice. There was hardly anything my specifications left so she looked in 4 different countries then the resorts... See more
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The lady who dealt with our enquiry was very polite, respectful and very knowledgeable. Chantel was very helpful going above and beyond to ensure that we got the cruise we wanted. Chantel is a massive... See more
Company replied
We book our holidays through Julie every year.. She's goes above and beyond to make sure we get a great experience booking our holiday and what we want out of a holiday.. she also explained the tr... See more
Company replied
Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3k reviews
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I went in to the Teeside park branch…
I went in to the Teeside park branch and was greeted by a lovley young girl who couldn’t do enough her name was Elanor I walked away booking a lovley holiday .
23 June 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Amazing service as always from…
Amazing service as always from Chantelle Hughes she goes above and beyond to make our holiday perfect. Thanks again
23 June 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
I needed a voucher and was able to…
I needed a voucher and was able to purchase one easily but I had a lovely chat with Ellie a member of staff at the same time. She remembered we had had a holiday to Canada booked so asked how it went. Lovely customer service
30 June 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
The young girl Ava was outstanding she…
The young girl Ava was outstanding she was so patient with us & nothing was too much trouble for her after a extremely long time she finally got us a holiday which suited our needs five stars for the young girl
28 June 2026
Reply from Hays Travel - Teesside Park
Glynis langstaff,
We are so happy to hear we made your holiday booking experience a positive one. We appreciate your kind words and are always here to help!
Kind Regards
Hays Travel
Julie went out of her way to find us a…
Julie went out of her way to find us a great deal for the holiday we were looking for , went back to Teesside park as we booked last year with you and thoroughly enjoyed it
27 June 2026
Reply from Hays Travel - Teesside Park
Alan Beresford,
We are so pleased to hear we found a great deal for your holiday and that you thoroughly enjoyed your previous booking with us. We appreciate your kind words!
Kind Regards
Hays Travel
Tracy started the process
Tracy started the process, answering my questions promptly, via email .
Then had really helpful, knowledgeable staff finalise our booking and requirements in store.
28 June 2026
Reply from Hays Travel - Teesside Park
Barry Jeffrey,
Thank you for your kind words! We are so pleased that our team was able to assist you efficiently both online and in-store, ensuring a smooth booking process for your requirements.
Kind Regards
Hays Travel
Staff member was lovely
The member of staff Sarah was lovely, went over to her and she had the friendliest and nicest vibe about her. She was quick and throughout she explained things and double checked everything was right
28 June 2026
Reply from Hays Travel - Teesside Park
Customer,
We are so pleased to hear that you had such a positive experience with a member of our team. We always strive to provide excellent service and ensure everything is just right for our customers.
Kind Regards
Hays Travel
Friendly
Friendly, open staff , helpful to us as we are inexperienced travellers.
Tried to get us the best deal, lovely
16 June 2026
Reply from Hays Travel - Teesside Park
Charlotte ,
Thank you for your kind words! I'm so pleased we could help you find a great deal and make your travel planning easier.
Kind Regards
Hays Travel
Gran Canaries
We arrived in the shop undecided as to where we wanted to go. After much researching we eventually confirmed the destination
No pressure was put on us at any time to get to there.
27 June 2026
Reply from Hays Travel - Teesside Park
Rabster,
We're so glad we could help you find the perfect destination without any pressure. Thank you for sharing your positive experience with us!
Kind Regards
Libby and Team
Excellent very helpful and polite 5…
Excellent very helpful and polite 5 star all the way
27 June 2026
Reply from Hays Travel - Teesside Park
Mark,
We truly appreciate your kind words! We are delighted you had a positive experience.
Kind Regards
Libby and Team
We were greeted with a smile and…
We were greeted with a smile and remembered from booking previous holidays from the holiday shop agent. We wouldn't go anywhere else due to the service we always get. First class service.
26 June 2026
Reply from Hays Travel - Teesside Park
Mr Bowes,
We are so pleased to hear you always receive first-class service from our team. Thank you for your continued loyalty!
Kind Regards
Libby and team
Friendly and Thorouh
19 June 2026
Reply from Hays Travel - Teesside Park
Thanks for booking with us again David and we hope you have a great time :-)
Connor was very obliging
Connor was very obliging, explained everything i needed to know and booked me a 2 week cruise with marella
26 June 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely comments for Connor & booking your well deserved holiday with us - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
We always book with Hays staff pleasant…
We always book with Hays staff pleasant and helpful some even remember us very professional
25 June 2026
Reply from Hays Travel - Teesside Park
Thank you very much for your kind words & for booking your well deserved holiday with us - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you for taking the time to leave a positive review & for booking your well deserved holiday with us - Hays Travel Teesside
Jodie was great went above and beyond…
Jodie was great went above and beyond to accommodate us, very happy customer
25 June 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
The staff at Hays travel Teesside park…
The staff at Hays travel Teesside park are excellent, friendly and very helpful, a special mention to Libby for her expertise knowledge and very professional manner. Sorted us a great holiday (again)
Really looking forward to it
24 June 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Great service …
Regular user.Courtney very good as always. Got the holiday i wanted. Great service.
24 June 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
The open greeting on arriving with how…
The open greeting on arriving with how can l help you. Totally focused in explaining each step of searching for my flight providing alternatives to ensure direct flight. Finding a very suitable fight for me at good prices. Then started booking my hotel accommodation with an eye for detail for offers. A polite and thankful provision of coffee and an enthusiasm throughout the whole experience. Thank you Chanel for all your work.
24 June 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
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