We had a fantastic experience with Louise at the Parkhead Forge branch. She took the time to go through everything with us thoroughly and made sure all our questions were answered. Nothing was eve... See more
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As I have said before First class service,Nothing was a problem,All available options was explained. Rebecca was on top form as expected,in fact all the ladies at the Forge are brilliant. I visit eve... See more
It’s not what the company is doing it’s what staff members Elaine is doing and continues to do she goes above and beyond every time she alone has restored my faith with useing hays again
Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1k reviews
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Val was very helpful and explained…
Val was very helpful and explained everything we needed to know and got us the cruise we wanted
6 May 2026
Elaine is a total "star"!
Elaine is a total "star"!
She is totally professional whilst also being so relatable.
For years I chose to book direct through the Internet but since meeting Elaine in the Parkhead store I have not only returned but confidently recommended her to others with total confidence!
12 May 2026
Stephanie was amazing!!
Stephanie was amazing!!! She helped us chose which hotel was best and at the best price too! Would 100% come back and have her be my travel agent again
12 May 2026
Louise who dealt with our booking was…
Louise who dealt with our booking was was great took time to answer all our questions also explained everything about our cruise holiday was very pleasant & helpful
10 May 2026
Your agent stephanie at the forge…
Your agent stephanie at the forge branch was brilliant very patient and very helpful .
10 May 2026
Elaine was fantastic
Elaine was fantastic , made everything so easy and found the best place for a single mum and daughter , would highly recommended her , nothing was to much bother
2 May 2026
Valerie who dealt with my booking was…
Valerie who dealt with my booking was very knowlageable and professional,
She was very friendly and we had a good laugh.
Will definately book with Hays again
2 May 2026
Very helpful staff .
3 May 2026
Tina the manager can never do enough to…
Tina the manager can never do enough to help provide the exact holiday that we wont, nothing is too much problem for her.
2 May 2026
Pleasant and helpful staff always ready…
Pleasant and helpful staff always ready to offer you the best deals
29 April 2026
Staff super friendly and helpful
Staff super friendly and helpful. Booking was easy they looked up a few different hotels for us.
18 April 2026
Great service from Elaine getting us a…
Great service from Elaine getting us a great deal on our holiday
23 April 2026
Fantastic experience and agent!
Fantastic experience with a very knowledgeable and experienced agent. Making the whole process from start to finish completely seamless.
My mum is in her 70’s and likes to physically book and pay for a holiday in person. Customer agent offered reassurance and answered all questions in a very kind and professional way.
All that’s left is to sit back and enjoy our holiday ☀️🕶️☀️🕶️☀️
Can’t recommend enough.
14 April 2026
Louise Mulvey was absolutely brilliant
Louise Mulvey was absolutely brilliant. Louise asked what we were wanting from our holiday , listened , came back with all that we asked. She recommended excursions which will make our holiday even more memorable. Her service was brilliant and all was organised quickly and any questions we had she checked and answered. Highly recommend Louise and will definitely now be our go to travel organiser .
18 April 2026
Louise is very helpful and friendly
Louise is very helpful and friendly. nothing was a trouble
11 April 2026
From being welcomed into hays parkhead…
From being welcomed into hays parkhead forge by Elaine helped us to pick a holiday that suited our family what a credit she is to hays from booking to paying also making sure all our paperwork was checked and correct I could not go anywhere else to book a holiday as I was treated with respect Thankyou hays (Elaine)
30 March 2026
The staff member who helped me louise
The staff member who helped me louise , the booking process and the help I received and communication was excellent was less stressful will definitely be booking again with her
15 April 2026
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