Hays Travel - Titchfield Reviews 

620
TrustScore 5 out of 5

4.9

The Square, PO14 4RT Titchfield, GB


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Rated 5 out of 5 stars

Laura was extremely helpful in securing our booking our Fred Olsen Xmas Cruise in Decemberv2027. Another member of staff Carol who had helped me on a previous occasion remembered my name. That... See more

Company replied

Rated 5 out of 5 stars

Carol looked at options we had provided plus a browse through some others. Nothing was hurried, and each holiday was carefully explained. Also advice about insurance, if required. Hays Travel, Titchfi... See more

Company replied

Rated 5 out of 5 stars

We have travelled with Hays Travel for many years and have always been totally satisfied with every travel arrangement they have made for us. Wonderfully helpful and friendly staff.😀

Company replied

Rated 5 out of 5 stars

I have been using Hays Travel in Titchfield for a long time. The professionalism of the staff is outstanding, the amazing staff are extremely knowledgeable but best of all they are extremely friendly... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • The Square, PO14 4RT, Titchfield, United Kingdom

  • 01329 843358

4.9

Excellent

TrustScore 5 out of 5

620 reviews

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4.9

All reviews

(620)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

The Titchfield ladies are always…

The Titchfield ladies are always welcoming and ready to answer any questions or concerns. We get regular emails which keep us updated. They also welcome our dog, which we really appreciate!

3 June 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for the five star review, and for booking again with the Titchfield branch.
It is always a pleasure to see you and of course your dog!

Kind Regards,
The Titchfield Team

Rated 5 out of 5 stars

Customer service outstanding

Customer service outstanding

1 May 2026
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Reply from Hays Travel - Titchfield

Thank you for your lovely review and it was a pleasure meeting you both and booking your cruise. :) Jess

Rated 5 out of 5 stars

We booked a Saga river cruise for next…

We booked a Saga river cruise for next year, this our first cruise, so felt a bit nervous booking it, Sara soon put us at ease, so friendly and easy to talk to.
Helped us get a nice cabin, explained about booking our trips, transport to airport etc.
We are so looking forward to visiting the medieval towns of the Rhine.

28 May 2026
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Reply from Hays Travel - Titchfield

Thank you for your lovely comments. Delighted to have helped you with your forthcoming cruise. Best wishes Sara

Rated 5 out of 5 stars

On Wednesday 3rd June,

On Wednesday 3rd June,
Friendly, Professional, Patient Team Members
Who helped & explained everything easily.

3 June 2026
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Reply from Hays Travel - Titchfield

Thank you for your kind comments. Kind regards Carol

Rated 5 out of 5 stars

A very caring knowledgable and…

A very caring knowledgable and professional mamager (Sarah) guided us through the complete booking process. Will definitely us again. Full recommend Hays.

2 June 2026
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Reply from Hays Travel - Titchfield

Thank you for your lovely comments. Its a pleasure to help you with your travel arrangements. Best wishes Sara

Rated 5 out of 5 stars

Hays in Titchfield are the best always…

Hays in Titchfield are the best always welcomed and thank you Sarah for your help for our 2027 holiday and putting up with Mr R 😂

26 May 2026
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Reply from Hays Travel - Titchfield

Thanks Jane , always happy to help arrange your jaunts. Best wishes Sara

Rated 5 out of 5 stars

Really good service

Really good service

13 May 2026
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Reply from Hays Travel - Titchfield

Thank you for the lovely review! So glad I could get you all booked on a fab holiday. Jess :)

Rated 5 out of 5 stars

Courteous and Efficient

We received courteous and efficient attention from Carol that made booking our holiday easy and stress free.

2 May 2026
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Reply from Hays Travel - Titchfield

Thank you for the five star review and for your very kind comments. It was lovely to meet you both, and a pleasure to help book your holiday,
You now have a lovely cruise to look forward to.

Kind Regards,

Carol.

Rated 5 out of 5 stars

HaysTravel takes the stress out of travel

HaysTravel has never let us down and in particular, our agent, Sara Short, has gone beyond the expected to meet our needs. They take the stress out of travel.

8 May 2026
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Reply from Hays Travel - Titchfield

Thank you as always for your kind comments. Winter sun for you both , any space in the suitcase? Best wishes Sara

Rated 5 out of 5 stars

As always

As always, the booking process was an enjoyable experience. The ladies at Hays in Titchfield are very knowlegeable, helpful and friendly - it's just like talking to friends!

29 April 2026
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Reply from Hays Travel - Titchfield

Thank you for your kind comments, and your patience while I sorted our the extras packages! Got there in the end and a lovely cruise to look forward to!
Best Wishes
Jeanette

Rated 5 out of 5 stars

Personal attention from the moment we…

Personal attention from the moment we stepped through the door from Laura , who has sorted out many holidays for us in the past. Excellent travel agents make the booking process simple and stress free.

30 April 2026
Rated 5 out of 5 stars

Great service and advice

Great service and advice . Left there feeling positive knowing that if we have any issues advice is nearby. Could not have asked for mkre

2 May 2026
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Reply from Hays Travel - Titchfield

Thank you for your kind comments. Best wishes Carol

Rated 5 out of 5 stars

Stress free booking experience

Laura is knowledgeable and helpful - just what you want in a travel agent. Makes booking a holiday stress free.

30 April 2026
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Reply from Hays Travel - Titchfield

Thank you for your kind comments. Always a pleasure to help with your holiday plans. Best wishes Laura

Rated 5 out of 5 stars

All the Staff in Titchfield are brilliant

All the Staff in Titchfield are brilliant, they tick all my boxes every time I book a p&o cruise, they always go through protocol, my assistant was Carol this time for a cruise insurance and we did the policy over the phone - very professional - I highly recommend.....

29 April 2026
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Reply from Hays Travel - Titchfield

Thank you for the five star review and such lovely comments. Have a fab cruise!

Kind Regards,

Carol.

Rated 5 out of 5 stars

Spotted a cruise we like in 2028

We rung up for a cruise booking for October 2028. We gave the details and we are on the wait list for conformation after the 28th of April

22 April 2026
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Reply from Hays Travel - Titchfield

Another trip to look forward to. Best wishes Sara

Rated 5 out of 5 stars

Carol was helpful

Carol was helpful, friendly, patient, Knowledgeable and efficient

17 April 2026
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Reply from Hays Travel - Titchfield

Thank you for your very kind comments. You now have a lovely trip to look forward to.

Best Wishes,

Carol.

Rated 5 out of 5 stars

Customer service second to none

Customer service second to none great attention to detail and always done with a smile !!

16 April 2026
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Reply from Hays Travel - Titchfield

Thank you for your kind comments. Always a pleasure to help plan your holidays. Best wishes Jeanette

Rated 5 out of 5 stars

Excellent service, friendly and so helpful.

Jeanette is so helpful, and she has a vast knowledge of travel. She always finds us fantastic holidays and works out how to get us the best experience at the best price. Everyone at Hays is so friendly and welcoming. Would recommend them to anyone looking for a great holiday whatever your budget.

16 April 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your kind comments. Best wishes Jeanette

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