Hays Travel - Titchfield Reviews 

620
TrustScore 5 out of 5

4.9

The Square, PO14 4RT Titchfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Laura was extremely helpful in securing our booking our Fred Olsen Xmas Cruise in Decemberv2027. Another member of staff Carol who had helped me on a previous occasion remembered my name. That... See more

Company replied

Rated 5 out of 5 stars

Carol looked at options we had provided plus a browse through some others. Nothing was hurried, and each holiday was carefully explained. Also advice about insurance, if required. Hays Travel, Titchfi... See more

Company replied

Rated 5 out of 5 stars

We have travelled with Hays Travel for many years and have always been totally satisfied with every travel arrangement they have made for us. Wonderfully helpful and friendly staff.😀

Company replied

Rated 5 out of 5 stars

I have been using Hays Travel in Titchfield for a long time. The professionalism of the staff is outstanding, the amazing staff are extremely knowledgeable but best of all they are extremely friendly... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • The Square, PO14 4RT, Titchfield, United Kingdom

  • 01329 843358

4.9

Excellent

TrustScore 5 out of 5

620 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(620)

118,901 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a review. You now have a lovely cruise to look forward to, to celebrate your Golden Wedding Anniversary.

Kind Regards,

Carol.

Rated 5 out of 5 stars

We are always made to feel welcome

We are always made to feel welcome. The staff are very knowledgeable, and helpful.

30 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Hello!
Thank you so much for your kind comments, its always lovely to see you both.
Nice cruise to look forward to, especially this special birthday year!
Best Wishes
Jeanette

Rated 5 out of 5 stars

Experienced staff who make booking a…

Experienced staff who make booking a holiday a pleasure

28 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Hi Coral,

Thank you for your kind review.
Glad that we were able to find a suitable holiday, now stopping you know you are back up and running!
Best Wishes
Jeanette

Rated 5 out of 5 stars

An excellent welcome with a smile

An excellent welcome with a smile. Listened to what our requirements were. Searched and explained our options, made further enquiries with cruise line direct to answer questions. Then took our booking. All easy straightforward and friendly at all times

21 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you so much for your review and im so glad i could make your booking easy and straight forward! You have a great cruise to look forward to now! Jess :)

Rated 5 out of 5 stars

Again, great service

Again, lovely service from Jess, very helpful and professional.

27 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Hi! Thank you for your review, its great to know I provided a helpful and professional service :D
Jess

Rated 4 out of 5 stars

Up and downs

Sara was great and tried to find a holiday for us. Unfortunately the way P&O are working now meant that, by the time we had completed the booking and I had git details so that I could fill in the Medical form, someone else had booked the evac chair. We are still waiting for the refund of the booking. Sadly there were no other suitable cruises available covering my special birthday. So it was smiles at first then long faces as we were told the bad news.

18 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your comment. I agree the new P&O procedure regarding Evac chairs is somewhat frustrating. Your refund has left us so should be with you in 3-5 days. Best wishes Sara

Rated 5 out of 5 stars

Friendly staff

The agent in titchfield who was very young was so friendly and professional, answered any questions and booked without issue

23 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you so much for your kind review! Im glad I could help get you booked on your special cruise holiday a great holiday to look forward to now :) Jess

Rated 5 out of 5 stars

Great piece of research work

Carol was very thorough looking at several hotel options then looking for the best deal.
We were most satisfied with the final package.

19 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for your five star review and for your very kind comments. I look forward to hearing all about it on your return.

Kind Regards,

Carol.

Rated 5 out of 5 stars

Very happy with the support we have received.

We wanted a bespoke few days around a convention in Eire. Laura came up with an excellent solution. We are very happy with the support we received.

10 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank for taking the time to leave a 5* review, you have a lovely relaxing break to look forward to. Many thanks, Laura

Rated 5 out of 5 stars

Always a good choice

Sara found a large range of options for me to choose from and, as always, took the hassle of spending ages looking away from me and has come up trumps with a lovely hotel that a lot of her clients have visited, and which she would also like to visit herself, which gives me great confidence in my choice.

16 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thanks so much for your lovely comments. I cant wait for you to tell me all about Porto. Best wishes Sara

Rated 5 out of 5 stars

Warm welcome

Warm welcome, very helpful and experienced.
Relaxing and good coffee

13 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a lovely review. You now have a lovely trip to look forward to!
Glad you enjoyed the coffee.

Kind Regards,

Carol

Rated 5 out of 5 stars

Amazing service

Amazing service

14 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your kind comments. Best wishes Sara

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, great attention to detail and amazing customer service. Many Thanks to Hays Travel in Titchfield :)

4 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Hello Lesley,
Thank you for your kind comments.
I'm sure you are all looking forward to your family holiday!
Best Wishes
Jeanette

Rated 5 out of 5 stars

Hays titchfield staff are excellent

Hays titchfield staff are excellent. Knowledgeable and helpful very informative

11 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Dear Mrs Williams
Thank you for your kind comments.
It will be lovely to see your family in NZ.
Best Wishes
Jeanette

Rated 5 out of 5 stars

Great service

Great service, always helpful, always friendly, always professional.

8 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Dear Mr Bird,
Thank you for your kind comments.
A fabulous holiday to look forward to, especially as Mrs Bird has been waiting 20 years for this!
Best Wishes
Jeanette

Rated 5 out of 5 stars

Excellent

Excellent, I always know I am in good hands with the Titchfield team. They have helped me find another great holiday, perfect location and hotel for our needs and a great price. It would have taken me weeks to sort this so I am very grateful.

3 January 2026
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Hi Vicky,
Thank you for your kind comments!
Guess you are thermal clothes shopping in the January sales :)
Best Wishes
Jeanette

Rated 5 out of 5 stars

As ever first class service from a…

As ever first class service from a trusted agent, such that a festive mince pie and coffee magically turned into an 11 day cruise!

20 December 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your kind comments. Probably the most expensive mince pie ever....! Happy Christmas.

Rated 5 out of 5 stars

Carol from Hays in Titchfield was very…

Carol from Hays in Titchfield was very helpful and sorted out our holiday for 5 of us. Not easy at times for her but she was very patient

19 December 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for your 5 star review and for the very kind comments. So pleased I could get you all booked, and look forward to hearing all about it on your return.

Kind Regards,

Carol.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look