Hays Travel - Titchfield Reviews 

620
TrustScore 5 out of 5

4.9

The Square, PO14 4RT Titchfield, GB


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Rated 5 out of 5 stars

Laura was extremely helpful in securing our booking our Fred Olsen Xmas Cruise in Decemberv2027. Another member of staff Carol who had helped me on a previous occasion remembered my name. That... See more

Company replied

Rated 5 out of 5 stars

Carol looked at options we had provided plus a browse through some others. Nothing was hurried, and each holiday was carefully explained. Also advice about insurance, if required. Hays Travel, Titchfi... See more

Company replied

Rated 5 out of 5 stars

We have travelled with Hays Travel for many years and have always been totally satisfied with every travel arrangement they have made for us. Wonderfully helpful and friendly staff.😀

Company replied

Rated 5 out of 5 stars

I have been using Hays Travel in Titchfield for a long time. The professionalism of the staff is outstanding, the amazing staff are extremely knowledgeable but best of all they are extremely friendly... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • The Square, PO14 4RT, Titchfield, United Kingdom

  • 01329 843358

4.9

Excellent

TrustScore 5 out of 5

620 reviews

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4.9

All reviews

(620)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole staff at Titchfield were very…

The whole staff at Titchfield were very helpful and welcoming which is more than can be said for some travel agents! I like the personal touch and not to be given a brochure and told to 'sort it out yourself'

Jess was especially helpful at Titchfield as I had had problems obtaining a passport!

15 August 2025
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Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a review and for your very kind comments. So glad we could get you booked and we hope you have a lovely trip.

Kind Regards,

Carol.

Rated 5 out of 5 stars

We regularly use Hays Travel

We regularly use Hays Travel, Titchfield and the staff are always super helpful, very knowledgeable and remember us. We wouldn't use any other travel agents.

12 August 2025
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Reply from Hays Travel - Titchfield

Morning,
thanks for your lovely comments, pleased that we managed to find the ideal cruise albeit for 2027. Nice itinerary for you (!) to look forward to :)
Best Wishes
Jeanette

Rated 5 out of 5 stars

Excellent service from Sara

Excellent service from Sara. Great attention to detail. Would certainly recommend

25 July 2025
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Reply from Hays Travel - Titchfield

Thank you for your kind comments. Do you need someone to carry your cases as such a wonderful holiday. Best wishes Sara

Rated 5 out of 5 stars

Outstanding

Outstanding prompt accurate handling of enquiries and arrangements as usual

23 July 2025
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Reply from Hays Travel - Titchfield

Thank you for your kind comments. You managed to slip in another jaunt after all...!Best wishes Sara

Rated 5 out of 5 stars

Really helpful

Our enquiry was handled with great patience and we were given clear answers to every question we had. We were guided through the options and had our choice held for us for a few days so that we could consider the details without feeling under pressure to make a decision.

22 July 2025
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Reply from Hays Travel - Titchfield

Dear Mr & Mrs Hudson

Thank you so much for your kind comments, and it was lovely to meet you both.
A lovely River Cruise to look forward to!
Best Wishes
Jeanette

Rated 5 out of 5 stars

PORTUGAL LUXURY

I just nipped into the Titchfield office and within a few days I'd found my perfect holiday, thanks to the team there - Carol/Jeanette. Really keen to help me ... couldn't have been more helpful to find exactly what I wanted. Brilliant! Thank you! Will let you know what it was like!

22 July 2025
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Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a review and for such lovely comments.
Look forward to hearing all about it on your return.

Kind Regards,

Carol.

Rated 5 out of 5 stars

Great travel agent

Jeanette was excellent in booking our cruise with saga. She waited patiently for the saga agent to answer and then sorted out all our questions. She was very professional and would recommend the Titchfield branch of hayes travel to book a cruise.

19 July 2025
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Reply from Hays Travel - Titchfield

Dear Mr & Mrs Toon,
Thank you so much for you kind comments, it was lovely to see you both and pleased we managed discuss all elements on the day, no long wait for a call to confirm the insurance!
Best Wishes
Jeanette

Rated 5 out of 5 stars

Titchfield hays are always professional

Titchfield hays are always professional and it worked out really well.

13 July 2025
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Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a review, and for your very kind comments. It's always a pleasure to see you, and you now have a lovely trip to look forward to.

Kind Regards,

Carol.

Rated 5 out of 5 stars

Great process of holiday booking by the…

Great process of holiday booking by the very professional, likeble and knowlegable Jess. We booked a cruise at short notice, Despite being at such short notice, Jess made our booking painless. I would use Hays again. a really happy customer (as is my wife). Looking forwards to getting away now.

8 July 2025
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Reply from Hays Travel - Titchfield

Thank you so much for your kind words. It was a pleasure meeting you and your wife and booking your lovely cruise. Im so pleased I could make your booking process easy and stress free. A really great holiday to look forward too now!
Jess :)

Rated 5 out of 5 stars
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Reply from Hays Travel - Titchfield

Thank you so much for your kind words! I'm thrilled to hear you had a very good experience and found my service to be excellent. Your support means a lot to us, and I look forward to serving you again in the future for some lovely cruise holidays!
Jess :)

Rated 5 out of 5 stars

Trip to Australia

Sara was very helpful and fully understood what I wanted .
Gave several options to look at and no pressure.

28 June 2025
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Reply from Hays Travel - Titchfield

Thank you for your kind comments. A great trip to look forward to. Best wishes Sara

Rated 5 out of 5 stars

Fabulous personal service

Fabulous personal service, Jeanette always remembers my last holidays and gives great advice

27 June 2025
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Reply from Hays Travel - Titchfield

Dear Mrs Munday

Thank you for your kind comments.
It was lovely to see you, and so pleased that you loved Sky - I knew you would!
Best Wishes
Jeanette

Rated 5 out of 5 stars

The best service

great service, Sarah at Titchfield was the best, she went the all the way to help as

19 June 2025
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Reply from Hays Travel - Titchfield

Morning

Many thanks for your kind comments, its always lovely to see you and a fab holiday to look forward to!
Best Wishes
Sara

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly staff who can’t do enough to help you find your perfect holiday, always on hand tif you have a query

11 June 2025
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Reply from Hays Travel - Titchfield

Thank you for leaving a lovely review. Glad I could help you, and you have another holiday to look forward to. Laura

Rated 5 out of 5 stars

Australia again.

As usual we received first class friendly service from Sara Short. She has been our agent for many years - back to the days of Bath Travel. She knows what we like and finds just the flights etc to suit our needs. We used to go to Australia yearly until 2019 to visit family but have not been back since. But Sara remembers! Indeed all the Titchfield staff are very friendly too.

13 June 2025
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Reply from Hays Travel - Titchfield

Thank you for your kind comments , always lovely to see you both. Best wishes Sara

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