Anne has been really very good from when I first enquired about a potential holiday to when we booked yesterday. Anne made us feel welcome yesterday and went through everything with us as the booking... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Tiverton team, helped look through all options for our enquiry. Holiday chosen, booked with all the little extras we wanted. One stop service, delivered in a friendly, professional non pressured... See more
Company replied
I went in with some information I had previously collected from Ann earlier in the week. I was greeted by Laura who put me at me ease and talked me through the booking process. Laura was very pati... See more
Company replied
I first dealt with Anne who was really helpful kept in touch and when I nearly decided to do something different for my travel arrangements her professionalism kept with you. She passed me on to Tom a... See more
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3 Market Walk, EX16 6BL, Tiverton, United Kingdom
- 01884 798101
4.9
Excellent
754 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly professional …
We always go to Hays Tiverton it's that personal touch and friendly atmosphere that goes along way , Anne was so helpful and went out of her way to get our dream sorted . So high praise for all the colleagues there
16 April 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Good booking experience in Tiverton
Nice friendly local branch, good knowledgeable staff, always a pleasure to visit!
Very helpful and professional service from Hannah,
who assisted us with our booking.
15 April 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
I was made very welcome and the…
I was made very welcome and the assistant made every effort to answer all my question which she did enlarging on all the areas I am going to visit very helpful
14 April 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
confident booking Listened to my requirements and very…
Listened to my requirements and very positive over the phone and friendly.
3 April 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
If I need a holiday I always go here
If I need a holiday I always go here. Becca and the staff are always very professional and you can count on them to look after you
10 April 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Good service as usual
9 April 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Laura assisted us this time in booking…
Laura assisted us this time in booking our next holiday, she was, as always welcoming, really helpful and very knowledgeable, as are all the staff in the Tiverton branch. We wouldn’t go anywhere else.
31 March 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Tiverton Branch is excellent
Tiverton Branch is excellent
They are all so lovely but an extra big shout out to Hannah who is so lovely and professional, patient and always on the ball. Excellent with the quick responses i get and always letting me know whats going on at all times. Always a pleasure dealing with her. She is a real credit to the company.
29 March 2026
Reply from Hays Travel - Tiverton
Tracy,
We appreciate your wonderful feedback! We're so happy to hear that you find Hannah lovely and professional. It's great to know you value the quick responses and updates you receive.
Kind regards
Alison
Hays Travel
Pontefract
Our holiday to the Maldives/Mauritius…
Our holiday to the Maldives/Mauritius was cancelled. So Tom was right on hand to find us replacement holidays. We felt so much happier,after having the disappointment of our special holiday cancelled.
26 March 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Booking made easy 😌
The knowledge, the professionalism and friendliness of the staff is second to none
Definitely recommend
19 March 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Hays for holidays anytime
Becca from the Tiverton branch was very helpful. She gave me exactly what I asked for and sorted my holiday in no time. Very professional and always cheerful. Thank you Becca😊
19 March 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
The atmosphere within the branch was…
The atmosphere within the branch was friendly, professional and humourous. The advisor Thomas was knowledgeable and patient while we made our decision. We were not rushed and told if we would like to consider the options and go home, we could ring in once we knew what was right for us.
20 March 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
Anne at Hays was absolutely brilliant
Anne at Hays was absolutely brilliant. All staff at Hays Tiverton are so friendly, knowledgeable, professional and listen to our needs
18 March 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
They are such a professional team
They are such a professional team. They give you time,advice and always with a smile.
7 March 2026
Reply from Hays Travel - Tiverton
Thank you for the lovely review!
We'll see you soon!
Tom :)
Excellent friendly, helpful service
Excellent service - they were very helpful to two elderly ladies who had difficulty making their minds up!
8 March 2026
Reply from Hays Travel - Tiverton
Thank you for the nice comments. It's no trouble at all, that it what we are here for. It was lovely to meet you both - Becca, Branch Manager
Very helpful and easy to plan trip
26 February 2026
Reply from Hays Travel - Tiverton
Rachel,
We appreciate you sharing your feedback, and we are so glad we made it easy to plan your trip. Thank you for your review.
tiverton, Hays Travel
Anne at Tiverton spent lots of time…
Anne at Tiverton spent lots of time going through cruise options with me and was very knowledgeable - spot on service!
3 March 2026
Reply from Hays Travel - Tiverton
Julie Nelson,
We appreciate you taking the time to leave us a review. We're so happy to hear that you found Anne's service helpful and informative when booking.
Tiverton, Hays Travel
holiday booked by Anne
Very pleasant welcome by Anne sorted as a holiday we were very happy with the service and we'll be using Hays travel again
3 March 2026
Reply from Hays Travel - Tiverton
Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.