Visited Hays Store in Tonypandy and was warmly welcomed and assisted by Nadine. We were made to feel at ease immediately. Nadine was so helpful, patient and knowledgeable. All our holiday bookings... See more
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The staff was very friendly and very helpful. The booking process was great, we had a place in mind and ended up booking somewhere completely different. If they could save me money they would and I mu... See more
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Charli was so helpful. She was very kind and patient as we looked for the best option for a cruise on the Norwegian Fjords. We found a package that consisted of everything my husband and I were lookin... See more
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Super service and advice, time taken to allow 2 old fogies to be happy they were getting what we wanted, and make sure we missed nothing to make our trip the best. Always a pleasure to come here.... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
121a Dunraven Street, CF40 1AS, Tonypandy, United Kingdom
- 01443533040
4.9
Excellent
602 reviews
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Will book eith Hays again
I appreciate you have apprentices but would have preferred an experienced travel agent. She was very friendly but seemed somewhat confused a couple of times and had to ask a colleague for advice.
25 January 2026
Reply from Hays Travel - Tonypandy
Hi Catherine,
Thank you for sharing your feedback with us.
We really appreciate your patience and kindness toward our apprentice.
I completely understand your preference for a seamless experience. We all start somewhere and as you can imagine, even our most senior of agents were once in the same shoes, leaning on mentors for advice and asking questions to ensure they got every detail right for their clients. It's exactly how we build the high standards of expertise you would expect from us.
That being said, your peace of mind is our priority so please rest assured that every step of your booking is being supervised by the senior team in branch.
I am pleased to hear that you will book with us again and look forward to assisting you in the future.
Kind regards,
Nadine
Hays Tonypandy first class service
The agent took time checking a lot of sites before finding the one we took.
24 January 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review :)
It was a pleasure getting this booked!
Great experience
Great service such a easy time booking went in to price ended up booking for 2027 .
30 January 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your lovely review. It was a pleasure getting you all booked. I just know you're going to have an amazing time!
Excellent service I had in the…
Excellent service I had in the tonypandy travel shop explained everything to me, must say I'm going
on a cruise in June booked it In porthcawl Travel the staff there were excellent there ro
porthcawl Travel
27 January 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely reply. It was a pleasure getting you booked.
Winter break 2026
Although we had a good idea of where we wanted to take our short winter break. Our representative Leanne was very helpful in looking for possible cheaper alternatives and destinations. After deciding on our original destination and hotel, our holiday was price matched and booked. This the second year we have chosen Hays due to very professional staff, pleasant environment and competitive pricing. Thank you
25 January 2026
Reply from Hays Travel - Tonypandy
Thank you for your wonderful review. We hope you have a fantastic Holiday - Leanne :)
I booked a holiday
I booked a holiday, as usual Lesley was friendly, helpful and knowledgeable. She could recommend the hotel we chose as one of her customers had been there many times.
27 January 2026
Reply from Hays Travel - Tonypandy
Aww Thank you so Much Helen :) you are Both Gems :) Very Sparkly ones
Lesley made the experience great with…
Lesley made the experience great with her professional approachable knowledgeable wonderful way . Thankyou Lesley 👏
26 January 2026
Reply from Hays Travel - Tonypandy
Aww Jacqui :) Thank you so Much :)
The lady I talked to was very helpful…
The lady I talked to was very helpful ,knew her job very polite ,her name was lisa in tonypandy Hays Travel
20 January 2026
Reply from Hays Travel - Tonypandy
Aww Cheryl Thank you so much for your Lovely words :) You a Gem - A very Sparkly one
Best wishes Lesley :)
Very helpful and got time for you.
22 January 2026
Reply from Hays Travel - Tonypandy
Hi Dean, thank you for booking with us! I'm so glad you had a good experience at our store. We look forward to helping you again.
Krystal :)
Staff friendly and helpful with making…
Staff friendly and helpful with making decisions about where we wanted to go
And what's right for us
15 January 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your lovely review! It was a pleasure getting this booked for you.
FRIENDLY HELPFUL AND EFFICIENT
dealt with my query quickly and efficiently.
Asked if I needed any assistant with my husband and sorted it all out for me
18 January 2026
Reply from Hays Travel - Tonypandy
Aww Thank you so much :) My Pleasure to make everything go as smoothly as possible for you both :)
Reply from Hays Travel - Tonypandy
Morning :) Thank you for your lovely words :)
Helpful friendly staff
Friendly helpful bubbly staff full of infornation on the hotel & area .
Highly recommened.
18 January 2026
Reply from Hays Travel - Tonypandy
Aww Thank you so Much Anne :) Always My Pleasure :) I Luv Holidays :)
I love the fact that they go out of…
I love the fact that they go out of their way to help you with your booking and you know that if you are not certain of anything the girls in Tonypandy are always there to answer your questions.
14 January 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your kind words we love working as a team :) you are a GEM :)
All the agents in the Tonypandy branch…
All the agents in the Tonypandy branch are very helpful and informative.
15 January 2026
Reply from Hays Travel - Tonypandy
Hi Angela :) Thank you so much for your lovely words Regards Lesley :)
Leslie knows her job.She is always very…
Leslie knows her job.She is always very helpful and a pleasure to see.Really looking forward to our holiday in June.
12 January 2026
Reply from Hays Travel - Tonypandy
Thank you for your kind review :)
Service was absolutely amazing I am…
Service was absolutely amazing I am very satisfied in all aspects
14 January 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review :)
It was a pleasure getting you booked
Excellent service every time,that's why…
Excellent service every time,that's why I always go back to hays Tonypandy,
6 January 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review. It was a pleasure getting you booked as always :)
Lovely travel agent and staff so so…
Lovely travel agent and staff so so helpful fully recommend
11 January 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your kind words. It was a pleasure getting you both booked. You're going to have a fantastic time! - Nadine
Reply from Hays Travel - Tonypandy
Hi Kelly :) Thank you for your lovely words always a pleasure - :)
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