So...all you need to do is give holiday dates, destination and hotel of choice and... WOW...every thing you asked for and more is delivered...this is 5 STAR SERVICE ..PLUS...Karra is brilliant...ever... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been following all local Hays for deals, all helpful and booking couldn’t be easier, thank you to Courtney in Topsham. All booked and app downloaded and I’m sure more bookings to come 🙂
Company replied
As always, a warm welcome and friendly advice. We just recently booked a holiday to China and Claire was helpful and knowledgeable as she’d visited there before which was great. We can’t recommend H... See more
Company replied
Karra from Topsham branch is always super helpful, professional, friendly, and quick! We’ve recently booked two holidays with her for next year and over last 3 years she’s helped us book holidays all... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Fore Street, EX3 0HF, Topsham, United Kingdom
- 01392 876113
4.9
Excellent
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible Karra!
As always Karra goes above and beyond to help me sort out the trip I want. I can't thank her enough for her help and commitment.
27 March 2026
Reply from Hays Travel - Topsham
Hi Lucy, thank you for booking with us and your kind words :)
Very efficient and friendly
20 March 2026
Reply from Hays Travel - Topsham
Thank you so much for the 5* review and coming back to us here in Topsham. We hope that you have a wonderful trip. Best Wishes, Team Topsham :)
Reply from Hays Travel - Topsham
Thank you for the 5* Review and continued loyalty. Its always lovely seeing you both. Best wishes - Team Topsham :)
Excellent personal an informed service
13 March 2026
Reply from Hays Travel - Topsham
Thank you so much for the 5* review and continued loyalty. We are so pleased you enjoyed the morning and we could find you a lovely late deal option. Best Wishes, Karra :)
Very helpful and engaged staff
Very helpful and engaged staff who found a number of suitable holidays designed to meet my needs at various price points within my budget and from which I selected one. Highly recommended. Thank you.
28 February 2026
Reply from Hays Travel - Topsham
Thank you so much for the 5* review. We are so thankful that you are pleased and wish you a wonderful time. Best Wishes, Team Topsham :)
I have booked my first trip on my own…
I have booked my first trip on my own after my husband died. I was very anxious the lady helped discuss options and prices as my budget was low. Excellent service thank you Ava topsham branch
27 February 2026
Reply from Hays Travel - Topsham
Hi Sue, thank you so much for your kind words, it was a pleasure booking your holiday and lovely meeting you - Ava :)
a burden lifted by Hays staff Nadine
It was such a relief to get support in finding a suitable package for my grandson and me to visit Paris
4 March 2026
Reply from Hays Travel - Topsham
Hi Christen, thank you for your kind words :)
Staff in a he topsham store are mind…
Staff in a he topsham store are mind readers!!
28 February 2026
Reply from Hays Travel - Topsham
Thank you for the 5* Review Wendy, were glad we could find you the perfect holiday! Best wishes- Team Topsham :)
Everybody in Hays Travel are so…helpful and friendly
Everybody in Hays Travel are so friendly and helpful and never seem to mind how many questions I ask them! They always find the answers.
Having to change my flight because of the war going on was no problem for Lucy - she was right on it and solved it right away - and got my money returned for the previous flight!
3 March 2026
Reply from Hays Travel - Topsham
Thank you so much for the lovely review Vanessa. I am so glad I was able to get your flight changed! Best wishes - Team Topsham :)
Courtney at Topsham branch of Hays made…
Courtney at Topsham branch of Hays made the experience very straightforward . The staff were collectively knowledgeable giving ideas for future holidays also .
1 March 2026
Reply from Hays Travel - Topsham
Thank you for the 5* review and lovely words. We really appreciate it. Best wishes- Team Topsham :)
Great and friendly staff
Great and friendly staff, feedback and advice on our cruise we booked, as we are first timers - the advice was not just from Luci that we booked with but also from other staff. Initially when we went in Saturday all the staff were so friendly and helpful, it gave me the confidence to go back and book it!
19 February 2026
Reply from Hays Travel - Topsham
Thank you so much for trusting us to book your first cruise. We are sure you are going to Love it! Best wishes, Team Topsham :)
Produced information relevant to…
Produced information relevant to holiday I was looking for and helped with bookings.
18 February 2026
Reply from Hays Travel - Topsham
Thank you for continuing to book with us and the 5* review. Best wishes - Team Topsham :)
A good customer service
A good customer service, polite and friendly. They did give me their time when I booked the holiday. When I did enquire I felt a bit rushed and could of been listened to better. An overall good experience.
7 February 2026
Reply from Hays Travel - Topsham
Hi Lisa - Thanks so much for taking the time to leave feedback. Please do let us know if you have any questions we will be happy to help.
Reply from Hays Travel - Topsham
Hi Ivor, thank you for your kind words :)
Reply from Hays Travel - Topsham
Thank you so much for the 5* review and allowing us to organise this for you. Best Wishes, Team Topsham :)
Excellent service as always
Excellent service fromNadine. She booked us exactly what we wanted.
1 February 2026
Reply from Hays Travel - Topsham
Thank you so much for the 5* review and your loyalty towards us here in Topsham its very much appreciated. Wishing you a wonderful trip. Best Wishes, Team Topsham :)
Ava @ Topsham is a star
Booked a holiday with Ava at the topsham store, all online. Process took around 10mins. Super helpful 😊
29 January 2026
Reply from Hays Travel - Topsham
Thank you for taking the time to send us a 5* review. We really appreciate it and glad the process was efficient. Best Wishes, Team Topsham :)
Reply from Hays Travel - Topsham
Thank you so much for coming back to us here in Topsham. You are going to have the most delightful trip. Thank you for the 5* review. Best Wishes, Karra :)
We always receive excellent service and…
We always receive excellent service and patience when changing plans, Haynes Topsham continues to be great support with advice with holidays, in particular Claire and Karra.
27 January 2026
Reply from Hays Travel - Topsham
Thank you so much for popping in to see us and allowing us to take care of your Holiday plans. We hope that you have a lovely time, Best Wishes, Karra :)
Reply from Hays Travel - Topsham
Thank you very much for the 5* Review, its really appreciated. Best Wishes, Team Topsham :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.