Hays Travel - Topsham Reviews 

481
TrustScore 5 out of 5

4.9

16 Fore Street, EX3 0HF Topsham, GB


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Rated 5 out of 5 stars

So...all you need to do is give holiday dates, destination and hotel of choice and... WOW...every thing you asked for and more is delivered...this is 5 STAR SERVICE ..PLUS...Karra is brilliant...ever... See more

Company replied

Rated 5 out of 5 stars

Been following all local Hays for deals, all helpful and booking couldn’t be easier, thank you to Courtney in Topsham. All booked and app downloaded and I’m sure more bookings to come 🙂

Company replied

Rated 5 out of 5 stars

As always, a warm welcome and friendly advice. We just recently booked a holiday to China and Claire was helpful and knowledgeable as she’d visited there before which was great. We can’t recommend H... See more

Company replied

Rated 5 out of 5 stars

Karra from Topsham branch is always super helpful, professional, friendly, and quick! We’ve recently booked two holidays with her for next year and over last 3 years she’s helped us book holidays all... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Fore Street, EX3 0HF, Topsham, United Kingdom

  • 01392 876113

4.9

Excellent

TrustScore 5 out of 5

481 reviews

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1-star

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4.9

All reviews

(481)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Nadine was most helpful and positive…

Nadine was most helpful and positive ref. the booking. I hope this continues.

7 October 2025
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Reply from Hays Travel - Topsham

Thank you so much for coming in to see us in Topsham and the 5* review. We hope that you have a lovely trip. Best Wishes, Team Topsham :)

Rated 4 out of 5 stars

Initially told the holiday we asked…

Initially told the holiday we asked about was sold out but then told it wasn't. Asked fore email address to be added to the booking but still hasn't been.

27 September 2025
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Reply from Hays Travel - Topsham

Thank you for the 4* review. I believe the issue with the emails were due to a specific request of where to sent the info to. Sadly are offers are very popular and with live availability things can change very quickly but so pleased that you are still able to get away on the trip you requested. We hope that you have a brilliant time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. I'm so pleased to of got this adventure finalised for you both and you are in for such a wonderful trip. Thank you for your loyalty and allowing me to put this together for you. Best Wishes, Karra :)

Rated 5 out of 5 stars

The information given was clear and…

The information given was clear and precise so we could come to decision of the holiday we wanted.
The staff are always ready to help (even after the holiday was booked) any questions we have are answered
And dealt with ,
I have booked a number of holidays with hays travel and have had great experience every time

5 October 2025
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Reply from Hays Travel - Topsham

Thank you for your 5* review and taking the time to come back to us in Topsham :)

Rated 5 out of 5 stars

Prompt courteous service.

Promp courteous service as always.

21 September 2025
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Reply from Hays Travel - Topsham

Thank you so much for the 5* review. We really appreciate you taking the time to send your feedback through and for your loyalty towards us here in Topsham. Best Wishes, Karra :)

Rated 5 out of 5 stars

We found the member of staff very…Helpful

We found the member of staff very helpful and knowledgeable. Making booking our holiday choices very easy. I would book with Hays again, and would recommend them to friends.

13 September 2025
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Reply from Hays Travel - Topsham

Thank you for the kind review. We hope that you have a wonderful time and look forward to helping you again in the future. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

How efficient the staff

Efficient friendly and helpful in every aspect of booking etc

9 September 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for coming in to see us in Topsham. Glad we could assist in getting you away. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Welcoming helpful staff

6 September 2025
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Reply from Hays Travel - Topsham

Thank you so much for the 5* review that you sent us. We hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

It’s the staff that make the service…

It’s the staff that make the service perfect

5 September 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for your continued loyalty and your 5* review. We hope you have a very special trip. Best Wishes, Karra :)

Rated 5 out of 5 stars

From the welcome on the telephone from…

From the welcome on the telephone from the really lovely welcoming Ava to the super helpful Nadine, my experience of booking yet another break through Hays Topsham was as easy and stress free as always. Thanks so much ladies x

12 September 2025
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Reply from Hays Travel - Topsham

Hi Jodie, thank you for your lovely review, it was a pleasure booking your holiday :)

Rated 5 out of 5 stars

Very professional outfit

The professional way in which the agent carried out the booking making me feel assured I had not forgotten anything.

11 September 2025
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Reply from Hays Travel - Topsham

Thank you for the 5* review. This really means a lot to us that we made you feel assured. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Excellent service

Excellent service, as always from Hays Travel Topsham. Friendly, knowledgeable, informative and efficient.

10 September 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. We really appreciate and your continued support. Best Wishes from us all. Team Topsham :)

Rated 5 out of 5 stars

Very friendly

Very friendly

30 August 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the 5* review. I am glad we could find your Holiday for you. Best wishes, Team Topsham :)

Rated 5 out of 5 stars

Ava at hays travel Topsham

Ava was amazing
Very helpfull as this was my very first time booking a holiday as a surprise for my husband

19 August 2025
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Reply from Hays Travel - Topsham

Thank you for the 5* review. This really means a lot to us and hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 4 out of 5 stars

The team at Hayes in Topsham are always…

The team at Hayes in Topsham are always friendly and very helpful. They go out of their way to try and assist and best of all its not 'hard sell' so you can go and consider all aspects before deciding which holiday is best for you.

9 August 2025
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Reply from Hays Travel - Topsham

Always a pleasure to take care of you both and your adventures. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Karra is so helpful and lovely

Karra is so helpful and lovely

17 August 2025
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Reply from Hays Travel - Topsham

Its been a Joy to take care of you again and looking forward to hearing your holiday stories. Thank you so much for the 5* review. Best Wishes, Karra :)

Rated 5 out of 5 stars

excellent

extremely helpful and explained clearly all aspects clearly and efficiently

16 August 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you very much for taking the time to write a 5* review. We really appreciate it and hope that you have a brilliant time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

As usual excellent service.

As usual excellent service.

17 August 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

So pleased we can get you away with a lovely holiday to look forward to. Thank you so much for the 5* review. Best Wishes, Karra :)

Rated 5 out of 5 stars

Excellent service by Karra at Topsham…


Excellent service by Karra at Topsham Branch

9 August 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Its an absolute joy to take care of you both for your annual trip. Wishing you a wonderful time with your friends. Thank you so very much for the 5* review. Best Wishes, Karra :)

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