Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have booked a few holidays with hays, although at a different branch. I have to say the staff were great at Wallsend from my first enquiry to the actual booking. They looked at maps of the area for... See more
Company replied
Very helpful with holiday i had chosen. Lovely lady very pleasant. Staff are lovely at Hays I always book my holiday through them as very reliable service. Never had any issues. Thank you
Company replied
Very friendly advisor, helped us to book a holiday. Hays booking system was great it was Riviera’s that was the problem. Advisor sorted it out with a phone call.
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person who sorted everything out…
The person who sorted everything out for me was brilliant and I would recommend hays travel to anyone thanks very much for the experience +++++
26 July 2026
Reply from Hays Travel - Wallsend
Roger Vinton,
Thank you so much for your fantastic review! We are absolutely delighted to hear that you had such a brilliant experience with us and that our team member was able to sort everything out for you. We truly appreciate your recommendation.
Kind Regards
Hays Travel
Hayes travel wallsend was such a lovely…
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we asked we got so overall very pleased with the outcome 😀. Thank you Mr Kenneth stark
19 July 2026
Reply from Hays Travel - Wallsend
Kenneth Stark,
Thank you so much for your wonderful review! We are so pleased to hear that our team provided you with such a welcoming experience and that you were happy with the booking process and prices. We appreciate your kind words!
Kind Regards
Team Wallsend
Very friendly advisor
Very friendly advisor, helped us to book a holiday. Hays booking system was great it was Riviera’s that was the problem. Advisor sorted it out with a phone call.
25 July 2026
Reply from Hays Travel - Wallsend
David Fritze,
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was able to assist you in booking your holiday and resolve any issues with the other booking system. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Have booked several trips with Hays and…
Have booked several trips with Hays and always found the staff informative, helpful and friendly. Nothing is too much trouble.
23 July 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback!
We are so pleased to hear that our team is consistently informative, helpful, and friendly, and that you feel nothing is too much trouble. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel
I have booked a few holidays with hays
I have booked a few holidays with hays, although at a different branch. I have to say the staff were great at Wallsend from my first enquiry to the actual booking. They looked at maps of the area for me to give an idea of where hotels were in relation to the centre of the resort. To discussing ideas of day trips. Great service 👏
21 July 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to provide such great service from your first enquiry to the actual booking. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful with holiday i had chosen
Very helpful with holiday i had chosen. Lovely lady very pleasant. Staff are lovely at Hays I always book my holiday through them as very reliable service. Never had any issues. Thank you
19 July 2026
Reply from Hays Travel - Wallsend
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful and pleasant. We truly appreciate your kind words and your continued loyalty.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process to be very good and straightforward. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Hastings
Dealing with people not a screen.
Always use hays they somehow always get me the best prices. I much prefer dealing with a person than a computer and the staff at the Wallsend branch are top Notch.
12 July 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find great prices and appreciate the personal touch from our team. We truly value your loyalty.
Kind Regards
Hays Travel
They was great with booking they spelt…
They was great with booking they spelt name wrong changed it straight away
18 July 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful 5-star review! We're so pleased to hear that the booking process was great and that we were able to quickly correct the spelling of the name for you. We appreciate your understanding.
Kind Regards
Hays Travel
70th birthday celebrations 🍾 done
Bobbi in Wallsend Branch was great finding a nice holiday for us
17 July 2026
Reply from Hays Travel - Wallsend
Thank you for taking the time to leave such a lovely 5-star review! We are so pleased to hear that our colleague at the Wallsend branch was able to find a fantastic holiday for you.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our customer service was great!
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our staff member very professional. We truly appreciate your kind words.
Kind Regards
Hays Travel - Bobbi
Reply from Hays Travel - Wallsend
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Great friendly,professional and knowledgeable member of staff,Emily who helped book my holiday
Great friendly professional
14 July 2026
Reply from Hays Travel - Wallsend
Thank you for your Kind comments, It was Lovely to see you :)
Thanks Emily x
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review, it was a pleasure booking your cruise.
Kind Regards,
Emily
Susan was really helpful
Susan was really helpful, going through lots of different options to find hotel and best flight times for us. She was very friendly, and took time to make sure we were fully satisfied with everything
12 July 2026
Reply from Hays Travel - Wallsend
Thank you so much for your wonderful review! We are delighted to hear that our colleague was so helpful in finding the perfect options for your trip and ensured your complete satisfaction.
Kind Regards
Hays Travel - Susan
Always Verymath helpful friendly staff
Always Very helpful friendly staff
Have booked at wallsend hays on a lot of occasions over the years and always recommend them to family and friends
5 July 2026
Reply from Hays Travel - Wallsend
.s charters,
Thank you for your wonderful feedback! We are so pleased to hear that our staff are always helpful and friendly. We truly appreciate your continued loyalty and recommendations to family and friends.
Kind Regards
Hays Travel Wallsend
Reply from Hays Travel - Wallsend
Thank you for your kind review, have a lovely holiday! Thanks again - Sara :)
Molly was very helpful as they always…
Molly was very helpful as they always are at Wallsend store she found me a good holiday thank you
8 July 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find a great holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel
Great staff.very helpfull.they no what…
Great staff.very helpfull.they no what they talking about.5stars
7 July 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and knowledgeable. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.