Your staff show great patience and understanding while dealing with my requests. Even letting me leave then emailing me with the relevant information. All your staff seem to go the extra mile
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See what reviewers are saying
Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
Company replied
Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1k reviews
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Had an excellent experience with…
Had an excellent experience with booking my hoilday and we got everything that we wanted and a discount as well, the staff are amazing and well informed the booking process was a breeze so we are very happy.
28 June 2026
Reply from Hays Travel - Wallsend
We are so happy to hear you had an excellent experience with us and got everything you wanted! We appreciate your kind words.
Kind Regards
Hays Travel
Bobbi served us and was very welcoming
Bobbi served us and was very welcoming, professional and attentive. She listened to our requirements and helped us book a cruise for next year.
This will be our 5th cruise booked through Hays at Wallsend and all staff we have encountered are so helpful and welcoming.
25 June 2026
Reply from Hays Travel - Wallsend
Claire Gauld,
We're so glad to hear you had such a positive experience with us and appreciate your continued loyalty. Thank you for your kind words!
Kind Regards
Hays Travel
Very professional
Very professional. Didn't take long to arrange my holiday with them.also friendly staff and very pleasant
24 June 2026
Reply from Hays Travel - Wallsend
Mrs Burn,
We're so pleased you had a professional and pleasant experience arranging your holiday with us! Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're so glad you had a great experience with our team, especially Molly! We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're glad we could help with your holiday plans.
Kind Regards
Hays Travel
It was friendly nothing was to much to…
It was friendly nothing was to much to check i had various possibilities re number of people and dates done with no problem and more options given.Overall very good.
24 June 2026
Reply from Hays Travel - Wallsend
We are so pleased to hear we could help with your various possibilities. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
We went in for advice taking our granddaughter abroad without her mum
We went in for advice about taking our grandchild abroad without her mum and then we booked a holiday with your rep he was very experienced and showed us quite a few different places to go because we did not want to travel the middle of the night going or coming back. Well done to him
23 June 2026
Reply from Hays Travel - Wallsend
We're so glad to hear our colleague provided excellent advice and helped you find the perfect holiday. We appreciate your kind words!
Kind Regards
Hays Travel
I always use Hays Travel in Wallsend
I always use Hays Travel in Wallsend. The staff are so friendly and they go out there way to make sure I get the holiday I want
16 June 2026
Reply from Hays Travel - Wallsend
We appreciate your wonderful feedback! We are so pleased our team helped you find your perfect holiday.
Kind Regards
Hays Travel
Sara the advisor goes above and beyond…
Sara the advisor goes above and beyond for us, we have booked with her on numerous occasions
8 June 2026
Reply from Hays Travel - Wallsend
We are so glad to hear this feedback. We appreciate your continued trust in us.
Kind Regards
Hays Travel
As always great service from the staff
As always great service from the staff
A stress free experience 😁
11 June 2026
Reply from Hays Travel - Wallsend
We are so pleased you had a stress-free experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel - Morgan
Reply from Hays Travel - Wallsend
Thank you for your lovely feedback - I'm so glad we managed to get you booked I know you are going to have a fabulous time. Emily
Emily from Wallsend branch was really…
Emily from Wallsend branch was really friendly and knowledgeable, she listened to what I wanted and gave me lots of options, She was very attentive and helped me throughout choosing my holiday and the final booking process, nothing was too much trouble for her. I will definitely book with Hats Travel again and I’ll especially book with Emily thank you you’re amazing !
9 June 2026
Reply from Hays Travel - Wallsend
Mrs A Taylor,
We are so happy to hear about your positive experience with us. It's wonderful to know we could help you find your ideal holiday. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Emily
Bobbie is amazing very supportive and…
Bobbie is amazing very supportive and help us a load times with our holidays
2 June 2026
Reply from Hays Travel - Wallsend
We are so glad Bobbi could help with your holidays! She always Loves to book you both :) I am sure there will be many more to come now. 4 years going strong!
Kind Regards
Hays Travel - Bobbi
Staff are very helpful easy booking…
Staff are very helpful easy booking process help to find perfect holiday prices very good go there every year
8 June 2026
Reply from Hays Travel - Wallsend
We are so glad our team made your booking easy and helped you find the perfect holiday! Thank you.
Kind Regards
Hays Travel - Bobbi
Emily did a great job and booked my…
Emily did a great job and booked my sister and I a holiday in Gran Canaria for two weeks, 10 out of 10
6 June 2026
Reply from Hays Travel - Wallsend
We're so happy to hear you had a great holiday! We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're sorry this happened, I can contact you today to Discuss. It was lovely to book your Holiday to Cyprus
Kind Regards
Hays Travel - Bobbi
Very easy and straightforward booking…
Very easy and straightforward booking young man was very friendly and relatable
2 June 2026
Reply from Hays Travel - Wallsend
We're so glad your booking was easy and straightforward. We appreciate your kind words!
Kind Regards
Hays Travel
Croatia 2027
Once again , a lovely welcome from Bobbi the young lady we like to have to sort our holiday out for us . We knew what we wanted and Bobbi was on the ball sorting it out for us , no fuss and straight forward . Looking forward to our 70th birthday treat next year. Thank you Bobbi . 😘
3 June 2026
Reply from Hays Travel - Wallsend
We are so pleased to hear about your positive experience with us. Thank you for your kind words; we hope you have a wonderful 70th birthday celebration! I have added a personal note on for the hotel :) Always Love to see you & book your holidays
Kind Regards
Hays Travel - Bobbi
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful. The service was impressive as a result of this. The whole process was very thorough and efficient.
26 May 2026
Reply from Hays Travel - Wallsend
Thank you so much for this review Andrea this helps us massively and we look forward to hearing how your holiday goes :) Sara
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