Your staff show great patience and understanding while dealing with my requests. Even letting me leave then emailing me with the relevant information. All your staff seem to go the extra mile
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
Company replied
Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
We always books with hays, the staff are all very friendly and know their jobs. When your tickets come in they will do your passports, early check in, book car parking etc. It saves you any hassle,excellent service
23 May 2026
Reply from Hays Travel - Wallsend
We are so pleased to hear you consistently have such a positive experience with our team. We appreciate your kind words and look forward to assisting you again soon!
Kind Regards
Hays Travel
Emily in wallsend branch was very…
Emily in wallsend branch was very efficient and helped us get our holiday to Bulgaria as we are 2pensioners with walking disabilities nothing was to much for her we got our holiday to Bulgaria so thanking Emily very much
23 May 2026
Reply from Hays Travel - Wallsend
We are so pleased our team member could assist you in arranging your holiday. We wish you a wonderful trip to Bulgaria!
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're glad our team was helpful!
Kind Regards
Hays Travel
Sarah was extremely helpful
Sarah was extremely helpful. She is always so friendly making the whole experience a delight.
13 May 2026
Reply from Hays Travel - Wallsend
We are so glad our team made your experience delightful. Thank you for your kind words.
Kind Regards
Hays Travel
Fantastic service
Fantastic service, looked to by a holiday recently and found a great deal elsewhere. When I spoke to Bobbi they said they could match the price and book the holiday. This was totally hassle free and made things so easy.
Thanks for the help Bobbi credit to Hays Travel Wallsend. 👏
19 May 2026
Reply from Hays Travel - Wallsend
Dan,
We're so glad we could match the price and make your booking hassle-free! We appreciate you sharing your positive experience.
Kind Regards
Hays Travel
Sara was absolutely amazing
Sara was absolutely amazing, so friendly, easy to talk to, patient with us and incredibly helpful. Will be coming straight to Sara for our future holidays and we’re looking forward to this one! Thank you Sara.
7 May 2026
Reply from Hays Travel - Wallsend
Rachel,
We are so pleased to hear about your wonderful experience! Your kind words mean a lot to us, and we are delighted to have helped.
Kind Regards
Hays Travel
matthew was very pleasant and helpful
matthew was very pleasant and helpful, we find this with all of the staff in wallsend
14 May 2026
Reply from Hays Travel - Wallsend
Thank you so much for this feedback Margaret. I am glad I was able to help in booking your holiday. I hope you have the best time and look forward to hearing how this has went. :) Matthew
Excellent service once again
Excellent service once again, Bobbi booked our holiday she was very pleasant the thorough. Also gave us ideas for our next holiday. 👌🏻
14 May 2026
Reply from Hays Travel - Wallsend
Michael ,
We're so glad to hear you had excellent service and found our team pleasant and thorough. We appreciate your kind words!
Kind Regards
Hays Travel
Amazing from start to finish got are…
Amazing from start to finish got are vegas trip booked for 2027
14 May 2026
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review, it was a pleasure booking your wedding anniversary and 40th birthday holiday to Vegas.
Thank you again,
Emily
My wife and I had popped in to the shop…
My wife and I had popped in to the shop on the off chance of booking somewhere for a week..the assistant was very helpful being patient and pleasant..she found us a holiday and we are very happy with how we were guided through the process seen the same sales person today who booked us in and sorted are euros…we’ll be back to book future holidays for sure.
13 May 2026
Reply from Hays Travel - Wallsend
Thank you very much for your kind review, I hope you have a lovely holiday. - Thanks again Molly :)
Excellent service as usual
Excellent service as usual. You cannot expect to go anywhere else
10 May 2026
Reply from Hays Travel - Wallsend
Thank you so much for your kind feedback. Always our pleasure to see you in branch. I know you are going to have a fabulous time. Susan
HAD A YOUNG LADY CALLED BOBBY TAKE CARE…
HAD A YOUNG LADY CALLED BOBBY TAKE CARE OF OUR HOLIDAY BOOKING, AND EVERYTHING WAS SO EASY, VERY PROFESSIONAL, AND THOUROUGH, ALWAYS GO TO HAYS TRAVEL FOR THIS VERY REASON,WELDONE BOBBY,X.
8 May 2026
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review it was a pleasure booking your holiday.
Thank you again, Bobbi
Emily - thank you for your help…
Emily was so knowledgeable and efficient. She explained everything about our upcoming holiday and ensured we had time to ask questions and ensured we understood everything.
8 May 2026
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review, it was a pleasure helping you with your holiday needs.
Thank you,
Emily
No Hassle or Faffing.
Everyone is so friendly and helpful it's so easy and is done in no time.
7 May 2026
Reply from Hays Travel - Wallsend
We appreciate your kind words! We're so glad to hear that our team is friendly and helpful, and that everything is easy and quick for you.
Kind Regards
Hays Travel - Bobbi
Friendly and efficient service
6 May 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to share your feedback; we are so glad you found our service helpful and efficient.
Kind Regards
Hays Travel
Very helpful and professional went…
Very helpful and professional went above and beyond to help
13 April 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you were happy with our service.
Kind Regards
Hays Travel
Good experience
Bobbi I think the girls name was got us a good deal knew the area we wanted and knowledge of the hotel was good.
4 May 2026
Reply from Hays Travel - Wallsend
Hello Thank you so much for this feedback we are very appreciative of this and are glad that Bobbi was able to assist in getting your holiday sorted. :)
All staff very helpful and pleasant…
All staff very helpful and pleasant make sure you understand everything they have said mainly good prices very happy with everything
26 April 2026
Reply from Hays Travel - Wallsend
We're so glad to hear that our team was helpful and made sure you understood everything, especially regarding our good prices. Thank you for your feedback!
Kind Regards
Hays Travel
Staff are very efficient and go out of…
Staff are very efficient and go out of their way to make sure you get a great deal and have a lovely holiday
29 April 2026
Reply from Hays Travel - Wallsend
We appreciate your feedback and are so happy we could help you secure a great deal and an amazing holiday. Thank you for your kind words.
Kind Regards
Hays Travel
Very pleasant staff
Very pleasant staff. Very helpfull. Responded quick and efficient. Office clean and welcoming.
21 April 2026
Reply from Hays Travel - Wallsend
We appreciate you sharing your experience with us! We are so happy to hear that our team was helpful, quick, efficient, and pleasant.
Kind Regards
Hays Travel - Matthew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.