Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more
Company replied
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more
Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.5
Excellent
389 reviews
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Great offers with lots of choice
4 December 2025
Easy to navigate website
3 December 2025
Excellent
Excellent! Super quick and easy, basically, booked a holiday within a couple of minutes!
26 November 2025
It was very easy to book
It was very easy to book. Unfortunately I made a mistake on the booking. The next day I called back and the lady was very helpful with my problem. And it was quickly sorted out without any stress
17 November 2025
It was an easy processes
It was an easy process, easy to find what we wanted and then to book it
15 November 2025
Excellent customer service
Excellent customer service, great price, easy booking. First class service
22 November 2025
Exceptional service
From start to finish, Hays have been exceptional. The help and understanding has been 1st Class.
They helped solve problems, and were always friendly and professional
14 November 2025
Straight forward process only thing was…
Straight forward process only thing was I couldn’t see travel assistance as my wife has mobility issues and I can’t access the booking on the jet2 app as I’m the 3rd party
18 November 2025
Great choices and a nice touch with the…
Great choices and a nice touch with the customer service phoning me back just to confirm a minor detail.
17 November 2025
The booking information was confusing
The booking information was confusing. Two room option did not come up until later in the booking procedure and the initial price was for one room despite asking for two rooms. Also unclear whether a standard car referred to a taxi service.
10 November 2025
Easy fill
Quite straightforward to fill in apart from a couple of things could not see anywhere on site for booking extra leg room or assisted travel
23 October 2025
Easy to navigate website with plenty of…
Easy to navigate website with plenty of choice of holiday. Booking was simple fast and without any glitches. Once booked the paperwork followed on very quickly
25 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fix app…
Booking was simple enough but booking doesn’t show on the app so unable to manage booking
23 October 2025
Reply from Hays Travel - Website
Good Afternoon Naomi,
We are sorry to hear you are having issues with accessing your booking on the app as it does seem like there is a technical issue.
In the meantime you can use the link below to our website to access your booking:
https://info.haystravel.co.uk/fusion/viewmybooking.pl?msg=3&site=www.haystravel.co.uk
If the issues are still persisiting, please call our customer service line on 0333 033 9985 for help with your query.
We apologise for any inconvenience caused.
Many Thanks
Megan
did not like being given a price for…
did not like being given a price for the holiday then when i went to book it the price had increased with NO explanation
22 October 2025
Reply from Hays Travel - Website
Good Afternoon,
Thank you for your feedback. We’re sorry to hear about the frustration caused by the change in the holiday price during your booking process.
Please note that our prices are live and subject to change due to factors such as availability, demand, and any additional options selected. For example, if extras like luggage or special services are added, this can increase the total price.
We always strive to provide transparent information and sometimes these changes can occur between the initial quote and the final booking.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Many Thanks
Megan
Private transfer did not turn up to…
Private transfer did not turn up to take us to hotel also couldn’t get through on the numbers provided
12 October 2025
Reply from Hays Travel - Website
Good Afternoon Melissa,
I hope you’re doing well.
I’m very sorry to hear about the difficulties you’ve experienced with your transfers. We completely understand how frustrating this situation must be, especially while you’re away.
I can see that my colleague has already reached out to you directly via email to provide further assistance regarding the missing transfers. When you have a moment, please reply to that email with the requested details so that we can look into this accordingly.
We truly hope this issue hasn’t affected your holiday too much and that you’re still able to enjoy the rest of your time away.
Kind regards
Megan
Excellent quick and easy to book
18 October 2025
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