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Hays Travel - Website Reviews 

387
•
TrustScore 4.5 out of 5

4.5

Travel agent
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High Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB

•
03330339985

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Rated 5 out of 5 stars

Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more

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Rated 5 out of 5 stars

Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.

Company replied

Rated 5 out of 5 stars

Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more

Rated 5 out of 5 stars

The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more

Company details

  1. #22 of 206 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #8 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.

Contact info

  • High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom

  • 03330339985

4.5

Excellent

TrustScore 4.5 out of 5

387 reviews

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4.5

All reviews

(387)

123,616 reviews in the last 12 months

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Rated 1 out of 5 stars

I am disappointed with my service if im…

I am disappointed with my service if im honest. I recieved gift vouchers for christmas to go towards a holiday. I booked a holiday online then went into a store to get the gift vouchers taken off the balance (£500) i was advised they couldn't do it in store and I needed to call up (which was fine) it then took 3 different calls over 3 days with promises of a call back and an email with info nit met to get the information on how I redeemed vouchers. Once I got that, I emailed copies of the vouchers in to the email box provided to then recieve a response a few days later saying I couldn't redeem them as it had been more than 5 days since I made my booking. (I cant see this stipulation anywhere in the voucher) subsequently it resulted me in cancelled my booking and losing the deposit paid and then rebooking so I could use the vouchers again. I usually book all my trips independently and have no issues, I only used Hays as I had the vouchers but wouldn't be looking to in future regrettably.

7 January 2026

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