Hays Travel - Wellingborough Reviews 

898
TrustScore 5 out of 5

4.9

64 Swans Lane Swansgate Centre, NN8 1EU Wellingborough, GB


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Rated 5 out of 5 stars

from the moment I first entered Hays at Wellingborough, was met with a warm welcome and a curiosity of what I was looking for, without being demanding. At first the holiday we were looking for was not... See more

Company replied

Rated 5 out of 5 stars

Lovely staff. Everyone was very knowledgeable. Morag was really helpful in finding us our holiday to Italy. She gave us different options to take away & look at. When we decided which holiday to go fo... See more

Company replied

Rated 5 out of 5 stars

Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more

Company replied

Rated 5 out of 5 stars

Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom

  • 01933593033

4.9

Excellent

TrustScore 5 out of 5

898 reviews

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4.9

All reviews

(898)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Such friendly

Such friendly, helpful and knowledgeable staff

31 December 2025
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this kind review, I am glad we got your holiday plans secured. Angela :)

Rated 5 out of 5 stars

You always find the holiday experience…

You always find the holiday experience that suits us.

30 December 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind review. It is always lovely to see you both in the shop and so pleased we got you booked on cruise you wanted. Stacey

Rated 5 out of 5 stars

The staff was very helpful finding us…

The staff was very helpful finding us holiday we wonted and look around to get us a good price

30 December 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind review. It was a pleasure to help get your holiday plans in place. Angela

Rated 5 out of 5 stars

Top class


Top class, very helpful very understanding will definitely be in touch again

17 December 2025
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Reply from Hays Travel - Wellingborough

Thank you for leaving this feedback Mr Almond! Thank you for trusting us with your first cruise - we know you are going to love it! We look forward to seeing you in branch again soon! :) - Morag

Rated 5 out of 5 stars

Freandly staff

Freandly staff , excellent servuce

13 December 2025
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Reply from Hays Travel - Wellingborough

Thank you for leaving this great feedback. I'm sure you and your sister will have a fantastic time on the Fjords Cruise you have booked. Stacey :)

Rated 5 out of 5 stars

Morag the booking agent was kind and…

Morag the booking agent was kind and very helpful. She explained everything to me about the cruise.

11 December 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mrs Patel. It was a pleasure to get your cruise sorted and I am pleased we were able to find a perfect cruise for you and your sister! :) thank you for choosing us again! - Morag

Rated 5 out of 5 stars

Excellent attention

The attention given

25 November 2025
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Reply from Hays Travel - Wellingborough

Good morning Mrs Erskine, thank you for taking the time to leave this kind feedback. I'm glad we were able to help get you booked. Diane :)

Rated 5 out of 5 stars

Tge staff in Hays Wellingborough are…

Tge staff in Hays Wellingborough are always very helpful and pleasant.

1 December 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind feedback. I'm so pleased that we managed to kind the right cruise for you with Ambassador Cruises. Morag :)

Rated 5 out of 5 stars

The Best team!

The whole team at Hayes Wellingborough are truly fantastic. They have become fantastic friends who we love to bits!
They listen and give us exactly what we ask for, we won't go anywhere else.

30 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this great feedback Lee. It is always lovely to see you and Sue in the shop and a pleasure to help get your holiday plans in place. Stacey :)

Rated 5 out of 5 stars

Friendly staff, clean and bright environment

Morag was very helpful, and made our experience very good, with the help of her manager they quickly found the cruise we were looking for.

28 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mr Douglas! It was a pleasure to meet you both and I am glad we were able to find the perfect cruise for your wife's special birthday! :) - Morag

Rated 5 out of 5 stars

Booking a Holiday with Diane

Diane, helped us with the whole process from start to finish, nothing was too much. Even when we kept changing our minds. So helpful and patient. We are so happy to have used Hays travel and would highly recommend the staff at the Wellingborough store. Thank you 🙏

28 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mrs Webb! It was a pleasure to get your trip to Benidorm booked for you! We will see you again in store soon - Morag :)

Rated 5 out of 5 stars

Friendly and helpful staff.

Friendly and helpful staff.
We go to them with a hotel in mind and a date and then our thoughts are turned into a holiday booked. Very happy.

26 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for the review. Glad we are able to help you. :-)

Rated 5 out of 5 stars

Angela dealt with my booking.She was…

Angela dealt with my booking.She was excellent and checked every detail meticulously of my flights to Australia.

26 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for leaving this kind feedback Mrs Pajo. I am so glad we were able to get your flights to Australia all booked and a trip you can look forward too! :) - Morag

Rated 5 out of 5 stars

The manager that helped us was friendly…

The manager that helped us was friendly and welcoming. She shared places that she had personally been too which gave us a good insight to what to expect from the holiday. We didn’t feel rushed at all and the whole experience was great.

23 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for your comments. It was lovely to meet you and I hope you are looking forward to your holiday to Madeira. Angela 😊

Rated 5 out of 5 stars

Excellent Company.

Excellent Company.
Been using Hays and before that Thomas cook for many years now and they are the best with great staff and attention to detail.

23 November 2025
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Reply from Hays Travel - Wellingborough

Good morning Mr Mobbs, thank you for taking the time to leave this lovely review for us. We look forward to seeing you in store again soon. Adam :)

Rated 5 out of 5 stars

Very helpful Another excellent experience from…

Another excellent experience from Angela Miller at Wellingborough always so helpful.

18 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for leaving this feedback Mr Dunn! It was a pleasure, as always, to get your holiday to Fuerteventura booked for you and thank you again for your continued support :)

Rated 5 out of 5 stars

Friendly & helpful staff

The young man that booked our holiday was really helpful & patient with us. He searched all areas we were interested in & listened to our needs & concerns. We are always very happy with the Hays staff at the Wellingborough branch.

6 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for laving a review. We are glad to help you. Hays

Rated 5 out of 5 stars

Very friendly and helpful team at wellingborough

Very friendly and helpful team at wellingborough branch, I have been booking with them for over 10 years and never had any issues, keep up the great work!

5 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mr Ganatra! It was a pleasure, as always to get your holiday to Morocco booked! Thank you for your continued support :)

Rated 5 out of 5 stars

Madeline was very pleasant

Madeline was very pleasant, felt very comfortable nothing was to much trouble with her

12 November 2025
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Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mrs Rice! It was a pleasure to get your holiday to France booked and we look forward to seeing you in branch again soon! :)

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