Karen, our travel agent in West Kirby, always does her very best to provide us with the holiday we are looking for. Nothing is too much trouble to her, and it’s is because of her helpfulness and her c... See more
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The staff at Hays travel West Kirby were extremely friendly and helpful. We are particularly grateful to Jodie who dealt with our booking and could not do enough for us, even finding our hotel and pr... See more
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The ladies in the West Kirby office were very helpful and leant over backwards to find something to suit me. I'm not sure that what I ended up with was what I had in mind - but that was my fault for n... See more
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We had the pleasure of working with Rebecca from Hays Travel, and she has been absolutely wonderful. She’s incredibly accommodating and went above and beyond to make sure our trip could be planned wit... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 The Crescent, CH48 4HN, West Kirby, United Kingdom
- 0151 4380060
4.9
Excellent
418 reviews
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An enjoyable experience The lady who did our booking was so…
The lady who did our booking was so pleasant, helpful and did not pressure us in the least. she went out of her way to help us get the best deal. She was patient throughout. I would recommend her and Heyes to anyone!
23 January 2026
Reply from Hays Travel - West Kirby
Thank you very much for your comments it was a pleasure boking your holiday :)
West Kirby branch gets a thumbs up
We've not used Hays before but as it is a big family holiday we wanted somewhere we could speak to in person. Karyn and Paula at the West Kirby branch were so helpful and patient and helped us find a great holiday.
28 January 2026
Reply from Hays Travel - West Kirby
Thank you for the lovely review it was a pleasure helping you find your big family holiday.Paula
The staff made the difference.
The staff, Judie was friendly and professional and was very helpful.
We received advice and the price was reduced with the discounts applied.
Will be using Hays travel next time, very good.
23 January 2026
Reply from Hays Travel - West Kirby
Thank you so much for your lovely comments :)
Young lady (name Forgotten)
Young lady (name Forgotten).
Was very helpful and patient with me
15 January 2026
Reply from Hays Travel - West Kirby
Thank you for the kind review it was my pleasure
Karen worked very hard to find us a…
Karen worked very hard to find us a last minute holiday for the February half term. She is our go to lady when we need a break away. Always very satisfied with Karen, Paula and the rest of the team in the West Kirby store.
21 January 2026
Reply from Hays Travel - West Kirby
Thank you for the kind review its always are pleasure to assist you with your holidays
Reply from Hays Travel - West Kirby
Thank you for your very kind review! :)
The person who looked after our booking…
The person who looked after our booking was very friendly and helpful and was able to give us the accommodation that we wanted
11 January 2026
Reply from Hays Travel - West Kirby
Thank you so much for your kind review! It was a pleasure to book your holiday :)
The staff at the West Kirby office were…
The staff at the West Kirby office were all very nice, helpful people. Nothing was too much trouble to ensure my booking was completed.
This will be my first cruise and the information I was given, together with the help from Karyn and her colleagues was first class.
17 January 2026
Reply from Hays Travel - West Kirby
Thank you it was a pleasure booking your Cruise and you will have a great time with everyone :)
Great service from Karyn at WK office
Great service from Karyn at WK office. She made the arrangements run very smoothly and personably. Will return in the future x
7 January 2026
Reply from Hays Travel - West Kirby
Thank you for your kind review Lynda, it was a pleasure to book for you :)
Reply from Hays Travel - West Kirby
Thank you so much it is always a pleasure booking your holiday and listening to your adventures :)
Fantastic service from Judie as always…
Fantastic service from Judie as always …great with knowledge of trip and area thanks so much for the attentive service
10 January 2026
Reply from Hays Travel - West Kirby
Thank you for the kind review it was my pleasure helping you with your next holiday
Fantastic
Fantastic, friendly but not too friendly, straightforward and managed to get me great deal fir the summer
7 January 2026
Reply from Hays Travel - West Kirby
Thank you so much for your lovely review Duncan :)
excellent service
17 December 2025
Reply from Hays Travel - West Kirby
Thank you for your kind review John, always a pleasure to book your holidays :)
Karyn was very helpful and patient
11 December 2025
Reply from Hays Travel - West Kirby
Thank you for your kind review, it was a pleasure to book your holiday for you :)
Reply from Hays Travel - West Kirby
Thank you for your kind words :)
Helpful staff
Friendly, helpful staff on telephone and call back when they say they will.
25 November 2025
Reply from Hays Travel - West Kirby
Thank you Mr Derbyshire for the lovely review
Exceptional and friendly service
Karyn at West Kirby’s Hays Travel store was exceptionally helpful and friendly as usual.
22 November 2025
Unprompted review
Reply from Hays Travel - West Kirby
Thank you it is always good to see you and book your fabulous holidays :)
Reply from Hays Travel - West Kirby
Thank you it is a pleasure booking your holiday :)
As usual a very friendly
As usual a very friendly, efficient and supportive service from our local travel agents.
20 November 2025
Reply from Hays Travel - West Kirby
Thank you for the lovely review
Fantastic staff in West Kirby branch
I can't remember the last time that I booked a holiday in a travel agents rather than online. Rebecca in the West Kirby branch was excellent. She was incredibly helpful, friendly and managed to get me a great price. Overall it was a really enjoyable experience. Prior to booking my holiday, I had been in to the branch to discuss options with Karyn. Once again, she was excellent as I've mentioned in a previous review. My thanks to them both and I will be returning
8 November 2025
Reply from Hays Travel - West Kirby
thank you so much for the lovely review. It was my pleasure helping you book your next holiday.
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