Hays Travel - Westhoughton Reviews 

996
TrustScore 5 out of 5

4.9

64 Market Street, BL5 3AZ Westhoughton, GB


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Rated 5 out of 5 stars

The young lady named Thalia was extremely professional, very thorough in finding what we wanted and she definitely went the extra mile. Everything printed off for us, plane seats arranged too. A plea... See more

Company replied

Rated 5 out of 5 stars

Hays Travel Westhoughton 😀Went into Hays travel in westhoughton looking for a late September holiday with nothing definite in mind except Italy/Sicily. Laura was very patient with us(spent a good... See more

Company replied

Rated 5 out of 5 stars

You must have the friendliest group of ladies in the westhoughton branch nothing to much trouble and alway smiling make finding your hol a stress free chore.

Company replied

Rated 5 out of 5 stars

Found booking a flight to Australia myself stressful. We use Hays travel several times a year asked for their help. Thalia was so helpful nothing too much trouble answered all my questions and t... See more

Company replied


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 64 Market Street, BL5 3AZ, Westhoughton, United Kingdom

  • 01942 813175

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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4.9

All reviews

(996)

120,653 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a pleasure

The staff are all really great. So helpful.

6 January 2026
Hays Travel - Westhoughton logo

Reply from Hays Travel - Westhoughton

We appreciate your kind words! It means a lot to us that our team could be so helpful during your visit.

Rated 5 out of 5 stars

Friendly and professional

I visited the Westhoughton branch for the first time because I usually book my holidays online flights and accommodation separately.
I was looking for advice on something but was really happy with the service I recieved so I decided to book my holiday with Hays Travel .For no extra cost I was receiving all their expertise.
I definitely would recommend them to friends and family in the future.

28 December 2025
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Reply from Hays Travel - Westhoughton

We're happy to hear that you were pleased with the service you received in our branch and decided to book with us. We appreciate your recommendation and are grateful for your feedback.

Rated 5 out of 5 stars

Great customer service didnt have to…

Great customer service didnt have to wait to be served.Lynn was exellent a her job and very patient at her job and we came away having booked our holiday and we even got a nice cup of coffee on a cold day all the staff were very nice.

28 December 2025
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Reply from Hays Travel - Westhoughton

We're so happy to hear about the great customer service you received and. We appreciate your kind words regarding our team!

Rated 5 out of 5 stars

Accommodation and flights

Excellent service, friendly staff, cannot be faltered.

16 December 2025
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Reply from Hays Travel - Westhoughton

We appreciate you taking the time to leave us such a wonderful review! We are so glad you enjoyed our friendly service.

Rated 5 out of 5 stars

Overall excellent

Overall excellent, very helpful.

6 December 2025
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback :) and thank you for your continued loyalty to us!

Rated 5 out of 5 stars

CRUISE WAS £1600 CHEAPER AT HAYS TRAVEL THAN ON LINE "SPECIALIST"

BOOKED A CRUISE WITH IGLU CRUISES ONLY TO BE TOLD THE DAY AFTER THAT IT WASNT ACTUALLY BOOKED DESPITE THE FACT I HAD PAID THE DEPOSIT I WAITED 2 HOUR ON THE PHONE TO RESOLVE THE MATTER AND WAS TOLD THE FLIGHTS I HAD BOOKED WERE NOW NOT AVAILABLE AND TO FLYDIRECT TO ROME RETURN WAS AN EXTRA £1800!!!! I CANCELLED AND WENT TO HAYS TRAVEL IN WESTHOUGHTON SPOKE TO GEORGIA WHO WAS REALLY PLEASANT AND KNOWLEDGABLE AND BOOKED DIRECT WITH THEM FOR £160!!!!! SAVING OVER £1620 PLUS I WAS ABLE TO TALK WITH SOMEONE FACE TOFACE IN 30SECONDS NO QUESTION ITS HAYS TRAVEL FOR US IN FUTUREI

5 September 2025
Unprompted review
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback, we value our customers here at Hays Travel Westhoughton, please rest assured you are in good hands with us and we value your business. Thank you for booking with us and welcome to Hays Travel.

Rated 5 out of 5 stars

Lynne was brilliant

Lynne was brilliant - she went through loads of options and was very patient - then TUI was down and she stayed later to check and came in especially to book for us the next day - we cruise a lot and she will be our go to in future !

19 November 2025
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback!

Rated 5 out of 5 stars

The booking of holiday was great and …

The booking of holiday was great and the hays travel representative was great

Only thing was you have sent me out 2 holiday cruises for different countries on same date 😂

19 November 2025
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, shared experience of the planned location, guided us through the process.

8 November 2025
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback

Rated 5 out of 5 stars

Georgia excellent service…

Georgia was very pleasant,friendly and helpful
Went in not knowing where we wanted to go.showed is several option.

16 November 2025
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback! We will pass this onto Georgia for you.

Rated 5 out of 5 stars

Geogia(hope I’ve spelled her name…

Geogia(hope I’ve spelled her name right)
Was very helpful on the phone initially and also when I came in the office to finalise our trip,Dealt with Hays before and found them very professional.

12 November 2025
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Reply from Hays Travel - Westhoughton

Thankyou for your lovely feedback - much appreciated!

Rated 5 out of 5 stars

One half of double trouble

Very friendly staff always very helpful and very informative with places to visit as they have probably been themselves recently cant fault the service here always willing to help even over the phone

10 November 2025
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Reply from Hays Travel - Westhoughton

Thank you for booking with us again and your lovely feedback , it's always lovely seeing you.

Rated 5 out of 5 stars

Holiday booking to Poland

As usual nothing is to much trouble,you are not rushed and all the staff are so helpful and friendly. Westhoughton branch as a great team of staff keep up the good work.

7 November 2025
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback! it is much appreciated.

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