Hays Travel - Westhoughton Reviews 

996
TrustScore 5 out of 5

4.9

64 Market Street, BL5 3AZ Westhoughton, GB


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Rated 5 out of 5 stars

The young lady named Thalia was extremely professional, very thorough in finding what we wanted and she definitely went the extra mile. Everything printed off for us, plane seats arranged too. A plea... See more

Company replied

Rated 5 out of 5 stars

Hays Travel Westhoughton 😀Went into Hays travel in westhoughton looking for a late September holiday with nothing definite in mind except Italy/Sicily. Laura was very patient with us(spent a good... See more

Company replied

Rated 5 out of 5 stars

You must have the friendliest group of ladies in the westhoughton branch nothing to much trouble and alway smiling make finding your hol a stress free chore.

Company replied

Rated 5 out of 5 stars

Found booking a flight to Australia myself stressful. We use Hays travel several times a year asked for their help. Thalia was so helpful nothing too much trouble answered all my questions and t... See more

Company replied


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 64 Market Street, BL5 3AZ, Westhoughton, United Kingdom

  • 01942 813175

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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4.9

All reviews

(996)

120,653 reviews in the last 12 months

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Rated 5 out of 5 stars

I contacted Georgia at Hayes Travel…

I contacted Georgia at Hayes Travel Westhoughton last week in search of our annual cruise. Unfortunately we were unable to book due to our choice of stateroom being sold out.
We then stated looking at coach holidays & booked one with for July.
Throughout the search, Georgias help was invaluable, particularly with understanding of our specific needs (elderly). She was methodical, checking queries & contacting me when she said she would. It was apleasure to deal with her.

30 January 2026
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Reply from Hays Travel - Westhoughton

We appreciate your kind words. We're happy to hear that the assistance you received was invaluable, especially concerning your specific requirements. We're glad we could provide a pleasant experience while booking your coach holiday. Thank you!

Rated 5 out of 5 stars

Leonie was excellent made booking my…

Leonie was excellent made booking my holiday so easy for me would highly recommend thank you

30 January 2026
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Reply from Hays Travel - Westhoughton

We appreciate you sharing your experience. We're so happy to hear that our team member made booking your holiday easy.

Rated 5 out of 5 stars

We always book at hays travel

We always book at hays travel .
And we had done our homework as to our needs and preferences . All were matched and received price as out on line quote .
The girls are always helpful and friendly , knowledgeable

24 January 2026
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Reply from Hays Travel - Westhoughton

We appreciate you booking with us consistently. It's great to know our team matched your needs and provided helpful, friendly, and knowledgeable service. Thank you!

Rated 5 out of 5 stars

Happy Staff!

Friendly and extremely helpful staff.

23 January 2026
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Reply from Hays Travel - Westhoughton

We appreciate you taking the time to share your positive experience; we are so glad our staff was helpful and friendly!

Rated 5 out of 5 stars

Searching for my holiday

Spending time to find the right holiday for my needs.

16 January 2026
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Reply from Hays Travel - Westhoughton

We appreciate your kind words! We're happy we could assist in planning the perfect holiday tailored to your specific needs and preferences.

Rated 5 out of 5 stars

As always Georgia is very helpful and…

As always Georgia is very helpful and nothing is too much trouble. Great customer service and always keeps in touch right up until our holiday.

17 January 2026
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Reply from Hays Travel - Westhoughton

We appreciate you taking the time to leave us such a great review. We're so happy to hear that you consistently receive such helpful and attentive service from us.

Rated 5 out of 5 stars

As always excellent service and…

As always excellent service and extremely helpful

18 January 2026
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Reply from Hays Travel - Westhoughton

We appreciate your kind words! We are happy to hear that you consistently receive excellent and helpful service from our team.

Hays Travel

Rated 5 out of 5 stars

The girls in the shop are fo friendly…

The girls in the shop are fo friendly and nothing is to much trouble , I always use Hays and have done for years. Thank you girls .

17 January 2026
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback!

Rated 5 out of 5 stars

Nashville holiday enquiry

Georgia was Very helpful & quick to reply via call or email with holiday details

14 January 2026
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback and we will pass this onto Georgia

Rated 5 out of 5 stars

We went in to book a holiday to…

We went in to book a holiday to Madiera, but ended up going to Malta after some brilliant advice and guidance! 😊

11 January 2026
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Reply from Hays Travel - Westhoughton

Thank you for your kind feedback

Rated 5 out of 5 stars

The best!

The staff are so nice and make you very welcome. We booked a holiday in Malta with Leonie in Westhoughton and she was great, we did have a hotel and dates in our minds and she very quickly found all the details and went through them and booked it for us. The best experience which is why we will always book through Hays Travel.

8 January 2026
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Reply from Hays Travel - Westhoughton

Thank you so much for your lovely feedback, it really does mean a lot to us, thank you for booking with us :)

Rated 5 out of 5 stars

Simply the best

The advisor was so helpful

7 January 2026
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Reply from Hays Travel - Westhoughton

We're glad you found our advisor helpful. Thank you for sharing your positive experience with us; we appreciate it.

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