As always my contact with the Team at Hays was amazing, on this occasion I e mailed the Team as I had no opportunity to go into the office and the sorted everything out for me in a few short e mails.... See more
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See what reviewers are saying
Was great experience having a hard time trying to pick somewhere to go between me and my hubby can be a nightmare. Nicole done a great job find us hopefully a dream holiday
Company replied
Nicole was so VERY helpful friendly and seemed genuinely interested in getting my booking exactly right for my needs First class service as always from Hayes
Company replied
As per usual, really pleasant greeting for us on our tenth Hayes booked holiday. Staff very custome aware and very helpful. We are impressed by the company and its, staff, prices compare to on-line q... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 High Street, BS23 1EZ, Weston Super Mare, United Kingdom
- 01934806180
4.9
Excellent
1k reviews
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Staff were nice and helpful read all print and policies before booking
Staff were nice and helpful. Gutted to see the holiday a lot less at TUI! After reading all terms and conditions I feel this should have been explained at the time of buying the holiday and what the responsibility of the deposit and payments. (Lots of hidden items we were not made aware of)
28 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for taking the time to leave your review. We're so pleased to hear our team were friendly and helpful, although we're sorry to hear you were disappointed by the price you later saw.
As holiday prices are set by our suppliers, they can fluctuate, but if the price changes within 24 hours of booking we're happy to contact the supplier and, where possible, have the booking updated.
We're also sorry you felt the deposit and payment terms weren't explained clearly. We appreciate your feedback and will use it to help ensure these are communicated more clearly in future.
- Nicole, Branch Manager
An hour before we walked into the wsm…
An hour before we walked into the wsm Hays branch we suddenly made our minds up to have a quick low cost holiday. An hour after we walked into the shop we drove home with exactly that with 4 days to pack before 7 days in Gran Canarias Puerto Rico resort apartment. Emily was quick efficient knowledgable with one tiny exception, if we could pay by card she 3,4,or 5 days before we were due to go but then neither did anybody else in the shop. It didnt matter because we just went in the bank next door and paid cash just in case. My only query is have any of them found out yet? A most enjoyable hour spent in the branch and a pleasure to watch ALL of the staff trying to get an answer. Look forward to seeing you all next time we get a few days off
27 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for taking the time to leave a lovely review :-) We are all firmly in the know now haha!
Weston super mare staff are great very…
Weston super mare staff are great very helpful towards 3 my holidays they deserve all stars
21 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your positive feedback and booking with us again Thanks Steph :)
Nicole was extremely helpful very…
Nicole was extremely helpful very pleasant and could answer all my queries
26 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your kind review :)
Went into Hays to book a holiday in the…
Went into Hays to book a holiday in the French mountains next June that I'd seen the night before on-line, Zoe was really helpful finding it again, I could have booked myself on-line but I feel safer these days booking through an agent like Hays, deposit put down and in and out within half an hour, brilliant!!!
12 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for using us as your travel agent and your kind review :)
Able to source and book the holiday…
Able to source and book the holiday easily. Staff very helpful and professional.
16 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your review!
Just very helpful with good service…
Just very helpful with good service been ,with hays travel before and will do so again, nothing not to like.
21 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your review!
very helpful
18 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for taking the time to write a review! :-)
The staff are all friendly and helpful
The staff are all friendly and helpful. They respond to my queries quickly and reliably. This is the second time I have used them and I will most likely use them again
2 June 2026
Reply from Hays Travel - Weston Super Mare
We are glad to hear this. Thankyou - Macey
Macey was very helpfull
9 June 2026
Reply from Hays Travel - Weston Super Mare
Thankyou for your kind words. - Macey
Steph is always very helpful when we…
Steph is always very helpful when we book our cruises she is very knowledgable regarding our holidays and nothing is ever too much trouble for her which we appreciate
7 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your kind words and also for the chocolates, very much appreciated. Thanks - Steph :)
Great service as always 😀
7 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your lovely feedback and booking with us again - Thanks Steph :)
All plain sailing!
We saw Steph and she was very helpful and interested in finding a holiday for us.
4 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your kind words - Steph :)
The staff are really helpful
The staff are really helpful. Very good service. And the booking process is very good
2 June 2026
Reply from Hays Travel - Weston Super Mare
Thank you for booking with us again and for your kind words :)
Everything was done it seemed in…
Everything was done it seemed in minutes. And my holiday was booked the lady who dealt with me was very clear and professional
31 May 2026
Reply from Hays Travel - Weston Super Mare
Thank you for booking with us again and for the lovely feedback - Thanks Steph :)
Reply from Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
Hays never fail to deliver
Hays never fail to deliver. Just booked a family holiday to Cyprus for 15 people and their patience and attention to detail is amazing. A huge thank you to Steph at the Weston super mare branch who went above and beyond making sure everything is perfect.
23 May 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
Polite and helpful but above all kept her word…
Polite and helpful but above all kept her word, and 'phoned back when she said she would!
21 May 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
Reply from Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Reply from Hays Travel - Weston Super Mare
Thank you for your kind feedback!
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