Hays Travel - Winton Reviews 

766
TrustScore 5 out of 5

4.9

359 Wimborne Road, BH9 2AD Winton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From tha moment I walked in I was made to feel welcome. Grace at the winton branch was amazing nothing was too much trouble I have never booked a holiday before ajd everything was explained in de... See more

Company replied

Rated 5 out of 5 stars

I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more

Company replied

Rated 5 out of 5 stars

Friendly, personal service. Rosie understood the special occasion and worked really hard to get the best deal and best experiences for us

Rated 5 out of 5 stars

Just want to say a massive thanks to josi of hays travel winton branch for looking and booking a lovely holiday for me later much appreciated keep up the great work hays see you soon Alan 👍🕶🌞

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 359 Wimborne Road, BH9 2AD, Winton, United Kingdom

  • 01202 375329

4.9

Excellent

TrustScore 5 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(766)

116,812 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

All the staff members at my local branch have contributed to my bookings.Each one of then has applied professional, straightforward advice and information when required.

5 September 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, it was a pleasure to help as always :) Suzy

Rated 5 out of 5 stars

The team there made us fell most…

The team there made us fell most welcomed, and listened to our needs and we workwd towards what we wanted .

10 September 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Hi Thank you for taking the time to leave us feedback. It was pleasure to get you booked on your forthcoming coming holiday and we hope you have a great time. Sam :)

Rated 5 out of 5 stars

Suzy helped us book our trip to…

Suzy helped us book our trip to Scotland she was friendly,helpful and professional.
She was also very efficient.

21 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was a pleasure arranging your Scottish adventure
Kind Regards
Suzy

Rated 5 out of 5 stars

Sam and Grace have worked really hard…

Sam and Grace have worked really hard to get us the holiday that we have asked for, so we are really happy with the service we have received from Hays Travel-Winton

8 September 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was a pleasure to help you with your holiday arrangements :) Grace & Sam

Rated 5 out of 5 stars

Short break very helpful.

Very helpful on arranging our short break to Scotland

31 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was a pleasure to help :) Josi

Rated 5 out of 5 stars

Efficient

Very helpful. Kind. Efficient member of staff

30 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely feedback it was a pleasure to find and book your holiday.

Rated 5 out of 5 stars

Josie was her usual very helpful…

Josie was her usual very helpful self....very thorough in suggestions from what I asked of my ideas for a holiday....I felt so welcoming and booked a holiday without any further ado

31 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, its always a pleasure to help you with your holidays :) Josi

Rated 5 out of 5 stars

Josi was so friendly and knowledgeable…

Josi was so friendly and knowledgeable that it made the booking experience a pleasure.

29 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review and for returning to us for another holiday, it was my pleasure to help you both :) Josi

Rated 5 out of 5 stars

Staff and location of shop

The staff are so helpful any time you phone, they help you with all the paperwork x Caroline is the staff member who has dealt with us over the last few years before this it was a lad called Tom but unfortunately Bournemouth branch was closed and Tom moved on .
So glad winton branch was still kept open as staff were just as helpful.
Let's hope The winton branch is still open for years to come .

24 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was my pleasure helping you.
Carolyn 😊

Rated 5 out of 5 stars

Fantastic service

We had a very specific time frame and exacting hotel requirements and were provided with a really good, well-tailored range of options that not only suited our budget but exceeded our wish list. Josie was incredibly helpful and professional. we would recommend Hays for fantastic service.
It saves a lot of time trawling through websites and also can save money.

12 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, and for booking your holiday with me, it was my pleasure to help :) Josi

Rated 5 out of 5 stars

VERY USEFUL ADVICE

We went to your shop in winton just to see options for our holiday idea, had a chat with your representative suzy and after about 25 mins she had educated us and sorted a lovely holiday. The nicest part was at no time were we under pressure. she listened to our needs and what we wanted to do, then found something that totally fitted the bill. So refreshing that there was no hard sell, she listened, suggested and really came up with just what we wanted. very happy

18 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for such a lovely review, it was lovely to meet you both and I'm so happy we found you your perfect holiday
Kind Regards
Suzy

Rated 5 out of 5 stars

Carolyn was brilliant

Carolyn was brilliant. Very helpful informative and patient. Really had great customer service.

28 July 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review it was my pleasure to book your hotel :)

Rated 5 out of 5 stars

Last minute break

We booked a last minute break to Majorca, with Josi at Hays Travel.
We had very specific dates due to childcare and work commitments.
We had to go back and forth with Josi and kept changing the goal posts slightly.
Josi was so accommodating and nothing was too much trouble.
We’ve ended up in a beautiful hotel! Amazing resort, lovely food, clean, great staff, beautiful surroundings.
Josi checked us in and had everything we needed printed for both of our flights before we left.
The whole experience was made super easy by her and her wonderful team and we couldn’t be happier with our holiday.
Thanks so much guys.

26 July 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was my pleasure to help you! I am so pleased you are having a fabulous time away! :) Josi

Rated 5 out of 5 stars

Josie was really helpful with the…

Josie was really helpful with the mistake I made. Went out of her way to find a solution.I would definitely use them again.

4 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, it was my pleasure to help :) Josi

Rated 5 out of 5 stars

Josie at hays travel makes booking a holiday painless

Josie was incredibly helpful and knowledgeable about where we wanted to go as per usual we have the perfect holiday booked with parking at the airport and travel insurance all organised. We wouldn’t use anyone else thank you so much

3 August 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank your for your lovely review, it was my pleasure to help :) Josi

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful staff, happy to help with all my requirements and we are excited to have booked a dream holiday to the Maldives. Thank you

31 July 2025
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was my pleasure to help you organise your dream holiday, i am confident you are going to have the best time ever! Grace :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look