Hays Travel - Wolverhampton Reviews 

726
TrustScore 5 out of 5

4.9

2e Wulfrun Square, WV1 3HQ Wolverhampton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The lady we spoke to was very efficient, she compared holidays for us and came up with several options. This gave us a full picture of what we could expect and made our decision easier when selecting... See more

Company replied

Rated 5 out of 5 stars

Initially spoke to Mia and she gave us some info, after walking and doing some shopping my partner and myself went back and spoke to Emma and booked our 1st holiday away, she went through everything a... See more

Company replied

Rated 5 out of 5 stars

Relaxed atmosphere, very helpful staff, nothing is too much hassle. Great deals. Would not holiday shop anywhere else !

Company replied

Rated 5 out of 5 stars

I have used Hays Travel previously to book time away.. Hays Travel is one of many travel agents that I use for traveling.. I find the staff friendly and helpful with information regarding ma... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #8 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2e Wulfrun Square, WV1 3HQ, Wolverhampton, United Kingdom

  • 01902585072

4.9

Excellent

TrustScore 5 out of 5

726 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(726)

123,271 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very welcoming atmosphere.

Very welcoming atmosphere.

Fantastic service from Ella who was charming, helpful and patient.
I would definitely use Hays Travel again.

23 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank you for your lovely review :)

Rated 5 out of 5 stars

Excellent service Caroline was there…

Excellent service Caroline was there to help us in every way we haven't done a cruise before so it was nice to talk to someone who didn't rush you and there to answer all the questions has we did have a lot to ask

3 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank you for your lovely review :)

Rated 5 out of 5 stars

Brilliant

Brilliant , very helpful with everything

14 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thanks Jane for your great review:)

Rated 5 out of 5 stars

Very helpful staff with good knowledge…

Very helpful staff with good knowledge of cruise planning, plenty of suggestions to make our holiday selection as we wished.

19 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank You for your lovely comments and review. We really value and appreciate you booking with us, Many Thanks, Emma

Rated 5 out of 5 stars

The lady that assisted us was…

The lady that assisted us was absolutely brilliant explained everything clearly and honestly

20 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank you for your lovely review, lovely to meet you both, thanks Caroline :)

Rated 5 out of 5 stars

Always helpful

Always helpful

20 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thanks Alan, always a pleasure :)

Rated 5 out of 5 stars

Brilliant service

Really good service from Demi,she went over and above to secure our holiday, thank you!

19 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank you for your lovely review :)

Rated 5 out of 5 stars

Holiday to Rome.

We always get a warm welcome when we pop in and get information about our holiday. Just booked our next trip to Rome for our daughter’s 21st birthday and as always Emma at Wolverhampton branch has gone that extra mile for us and Caroline the manager was also happy to help with pricing. Can’t fault your staff at Wolverhampton branch as always happy to help when we pop in.
Many thanks
Debbie & Miles.

17 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank you Debbie for your lovely review, always a pleasure to see you in store :)

Rated 4 out of 5 stars

Staff were pleasant and polite and we…

Staff were pleasant and polite and we didn’t have to wait to be seen.
Booking took a while so the offer of a drink would have been good

13 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank You so much for booking with ourselves and your comments.

Rated 5 out of 5 stars

2026 holidays

We called in to book a week away in March/April, and also to look at the possibility of a cruise later on. Emma was able to give us several options for the Spring holiday, which we booked, and the cruise, which we also booked.

4 January 2026
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank you so much for your lovely review - Emma :)

Rated 5 out of 5 stars

Easy 5 stars excellent 👌

Hayes were 1st class all the way. We booked a cruise through them. The young girls in the Wolverhampton office couldn't do enough, they went above & beyond to help, we even received a phone call asking if everything was ok. 5stars easy from me.

23 July 2025
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank you for your lovely review:)

Rated 5 out of 5 stars

Quality service

20 December 2025
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thank You for your lovely comments Jo and for booking with us once again.

Rated 5 out of 5 stars

Absolutely 💯 customer focused services…

Absolutely 💯 customer focused services with Hays travel Wolverhampton mander centre very helpful staff and very knowledgeable 👍💯

30 January 2025
Hays Travel - Wolverhampton logo

Reply from Hays Travel - Wolverhampton

Thankyou so much for your lovely review! We hope you have a lovely Christmas :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look