Great member of staff. Ran through everything and checked we had everything we needed. Advised us to check travel updates closer to departure offered travel insurance. All documents sent to us by emai... See more
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See what reviewers are saying
We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... See more
Company replied
Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more
Company replied
We have not booked a holiday for over 10 years so was a bit rusty, however Dion from the Wrexham branch was amazing, she listened to what we wanted and found us a great deal to a location we were look... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lord Street, LL11 1LH, Wrexham, United Kingdom
- 01978 266611
4.9
Excellent
761 reviews
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Quick efficient service
Quick efficient service. Very pleasant as have been our previous visits to Hays
12 March 2026
Reply from Hays Travel - Wrexham
Good Afternoon Robert,
We appreciate you taking the time to share your experience with us. We will pass this feedback over to Courtney :)
Kind regards
Hays Travel
Wanother satisfied customer e were
We were. V satisfied with the service we received Courtney was very helpful always book with hays travel
18 March 2026
Reply from Hays Travel - Wrexham
Gary,
We're very happy to hear that you were satisfied with the service you received. We appreciate you booking with us and your kind words we will pass this feedback to Courtney.
Kind Regards,
Hays Travel Wrexham
Very helpful and polite nothing was to…
Very helpful and polite nothing was to much trouble
11 March 2026
Reply from Hays Travel - Wrexham
Thank you so much for your kind words! We're really glad you had a great experience, helping our customers is always our top priority!
Great service from Holly
Holly helped us pick the perfect holiday for us as a family. Offered lots of choice and booking was so easy
13 March 2026
Reply from Hays Travel - Wrexham
We appreciate you taking the time to leave us such a lovely review. We are so glad we could help you find the perfect family holiday and make booking easy. Thank you Holly :-)
Amy was wonderful went the extra mile…
Amy was wonderful went the extra mile for us thankyou
12 March 2026
Reply from Hays Travel - Wrexham
Thank you so much for your kind words! It was a pleasure helping you, Going the extra mile for my clients is always my goal :)
I had brilliant experience super…
I had brilliant experience super helpful informative and had great holiday all from recommendations of the Luoyang lady in Wrexham Hays Travel, telling me her grandparents lived in Lagos Portugal. thank you will book again xx
14 January 2026
Reply from Hays Travel - Wrexham
Good Morning Karen,
Thank you so much for your kind words and feedback we much appreciate this :) I hope you had a lovely holiday!
Kind Regards,
Courtney
Reply from Hays Travel - Wrexham
Hello Irene,
We are so glad to hear your feedback , thank you for your kind words! We hope your looking forward to your cruise :)
Courtney,
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Hello Chris.
Thank you for your kind words, we appreciate your feedback :)
Courtney
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Thank you so much for your kind words! We're delighted to hear that Amy was able to assist you with your booking and that you found her helpful and patient throughout the process.
Fantastic holiday thank you
21 December 2025
Reply from Hays Travel - Wrexham
Thank you for your lovely review! We're so happy to hear that you had a fantastic holiday. It’s always wonderful to know our customers have had a great experience:)
Holiday booked!
Elizabeth was lovely and so knowledgeable. Her friendly service and enthusiasm about where we wanted to go prompted us to book, thank you so much!
28 February 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review and for booking with us, it is much apricated :) - Liz, Branch Manager
Very knowledgeable and professional.
4 March 2026
Reply from Hays Travel - Wrexham
Thank you so much for your lovely review, it was a pleasure helping you :)
Very friendly and professional service
Very friendly and professional service. The agent we dealt with was very efficient and knowledgeable and sorted out a flight. She fully explained all that I needed to know.
3 March 2026
Reply from Hays Travel - Wrexham
Hello,
Thank you so much for your kind words :) We are gldd you found out service friendly and professional. We will pass your feedback over to Dion :)
Hays Travel Wrexham
As always great service.
As always great service.
We knew what we wanted and they price matched
2 March 2026
Reply from Hays Travel - Wrexham
Thank you for your kind words and thank you for booking with us. I will pass your kind word onto Courtney.
Thanks,
Dion
Very helpful and informative staff
Staff were very helpful and informative, when booking our cruise I felt very relaxed as we were in good hands
22 February 2026
Reply from Hays Travel - Wrexham
Natalie,
We are so happy to hear that our staff were helpful and informative when booking your cruise. We will pass your kind feedback to Holly :)
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Hello,
Thank you for your kind review! we hope your looking forward to your holiday
Kind regards
-Caitlin
Reply from Hays Travel - Wrexham
Good Afternoon,
Thank you for your kind words! We value your feedback.
Hays Travel Wrexham
Booked in hays travel Wrexham Courtney…
Booked in hays travel Wrexham Courtney was so helpful she answered every question
Really helpful
14 February 2026
Reply from Hays Travel - Wrexham
We are so happy to hear that your booking experience was helpful, and all your questions were answered. Thank you for sharing your positive feedback. Thank you Courtney :-)
Amy who helped us book holiday
Amy who helped us book holiday, was an absolutely amazing lady she put our client at ease, she was so patient, happy, nothing was a bother, she helped us get the holiday we wanted, what a genuine lovely lady, Hays Travel are so lucky to have the amazing team that they have in their Wrexham branch
20 February 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review and for booking with us :) many thanks - Amy
Reply from Hays Travel - Wrexham
We appreciate you mentioning our friendly and helpful staff. We are so glad that you had a positive experience with us. Enjoy your Holiday Thanks Holly :-)
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