Great member of staff. Ran through everything and checked we had everything we needed. Advised us to check travel updates closer to departure offered travel insurance. All documents sent to us by emai... See more
Company replied
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See what reviewers are saying
We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... See more
Company replied
Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more
Company replied
We have not booked a holiday for over 10 years so was a bit rusty, however Dion from the Wrexham branch was amazing, she listened to what we wanted and found us a great deal to a location we were look... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lord Street, LL11 1LH, Wrexham, United Kingdom
- 01978 266611
4.9
Excellent
761 reviews
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Reply from Hays Travel - Wrexham
Hello :)
We're happy it was easy and that our expertise was helpful to you. Thanks so much for your lovely review!
Kind Regards,
Hays Travel Wrexham
Wrexham shop. 5 stars again.
Attended to finalise my holiday details. Dion was fantastic, really friendly, helpful and knowledgeable. She answered all my questions thereby putting me at ease.
I would highly recommend booking a holiday here.
16 February 2026
Unprompted review
Reply from Hays Travel - Wrexham
Hi Darren,
We're happy to hear that your experience was so positive! We appreciate you mentioning how helpful and knowledgeable our team member Dion was and recommending us.
Kind Regards,
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Christopher,
We're so happy booking was easy and staff were great. Thank you for your positive feedback!
wrexham, Hays Travel
Amelia's 18th birthday
We had a idea for a few days city break and it was tailored perfectly to our wishes
15 February 2026
Reply from Hays Travel - Wrexham
We're so glad to hear Amelia will be celebrating her 18th in style! Cant't wait to hear all about it :)
Always book with hayes always brilliant…
Always book with hayes always brilliant service
13 February 2026
Reply from Hays Travel - Wrexham
We appreciate you choosing us for your bookings. We're happy to hear you consistently receive brilliant service from our team. Have a lovely Holiday. Thanks Dion :-)
Reply from Hays Travel - Wrexham
We are so happy we could assist you, we appreciate your wonderful feedback.
Thank you again. Amy x
Lovely travel agents
Extremely friendly and calm
Custom made holiday/honeymoon
No stress and plenty of choices
1 February 2026
Reply from Hays Travel - Wrexham
Good Morning Shaun,
We appreciate your feedback and are so glad Holly could provide a calm, stress-free experience in creating your custom holiday. We will pass your kind words over to our Holly :)
Hays Travel
Reply from Hays Travel - Wrexham
Mr Adrian Sudlow,
We appreciate you sharing your experience with us; we are always happy to help our customers in any way we can!
Hays Travel
Reply from Hays Travel - Wrexham
Thank you for your kind review and for booking with us :) - Many Thanks, Courtney
Chloe in the Wrexham office has been…
Chloe in the Wrexham office has been brilliant!
I gave her an outline of what we were looking for and between Chloe and her colleagues they have arrived with a tailermade holiday for the price we had.
I would highly recommend Hayes Travel.
6 February 2026
Reply from Hays Travel - Wrexham
Susan,
We're happy to hear that you received excellent service and a tailored holiday. We appreciate your recommendation of our services. Have a brilliant time. Chloe
Always fantastic customer service in…
Always fantastic customer service in hays Wrexham.
5 February 2026
Reply from Hays Travel - Wrexham
Thank you so much for your kind feedback, we appreciate it :)
Very informative
Very informative, we roughly had an idea what we wanted. Found us a great deal looking forward to Hols.
5 February 2026
Reply from Hays Travel - Wrexham
Carl Roberts,
We're happy to hear that our informative service helped you find a great deal! We hope you have wonderful holidays and appreciate your feedback.
Holly :)
Effective and efficient service
Liz was very knowledgeable about the holiday destination
Super helpful and informative giving superb service with a great smile 😃
Thank you so much
3 February 2026
Reply from Hays Travel - Wrexham
We're so happy to hear you received such lovely service, our Liz always has a smile on her face! We look forward to seeing you again soon :)
Fantastic member of staff very helpful…
Fantastic member of staff very helpful and patient. Looking forward to our holidays many thanks
2 February 2026
Reply from Hays Travel - Wrexham
Hello,
We appreciate your kind words! We are so happy we could provide helpful and patient service. We hope you enjoy your upcoming holidays.
Hays Travel
Great booking experience
Dion made the process of identifying a resort extremely quick and easy. She clearly listened to our preferences and quickly found a select choice of fab options for us to consider before going ahead and booking. Great holiday booking experience. Thanks again, Dion and also Liz for her knowledge about cruising and safaris too.
1 February 2026
Reply from Hays Travel - Wrexham
We're happy to hear that you found the resort process quick and easy! It's great that our team listened to your preferences and provided suitable options. Thank you for your positive feedback on your holiday booking experience.
Hopefully we can get you on a taster cruise soon. Thanks Liz & Dion :-)
Thank you to Liz
Thank you to Liz, your experience and knowledge really helped us choose the right cruise for us.
Thank you x
1 February 2026
Reply from Hays Travel - Wrexham
Hi, Thank you so much for taking time to leave the review, really exited for you all enjoy and Happy Birthday to them both :-) Thanks Liz
Excellent friendly service from our…
Excellent friendly service from our travel agent.
26 January 2026
Reply from Hays Travel - Wrexham
Good Afternoon,
Thank you for booking with me and your kind review! I hope your looking forward to your holiday :)
Kind regards
Caitlin
Reply from Hays Travel - Wrexham
Hello,
We're happy to hear that our team was helpful. Thank you for sharing your positive experience with us; we appreciate it.
Courtney
amy was realy knowlegeable about the…
amy was realy knowlegeable about the holidays she was booking and was friendly and polite throuout
1 February 2026
Reply from Hays Travel - Wrexham
Garry,
We appreciate your kind words! We're so pleased that the booking process was smooth and that you found our team member Amy helpful and friendly.
Hays Travel
I PHONED AS could not get into town…
I PHONED AS could not get into town told her what I was after. Trip to Disney Land Paris for 3 adults and 2 children. She email me all the info I phoned back and booked
21 January 2026
Reply from Hays Travel - Wrexham
Hi both,
We're happy to hear that we could assist with your Disneyland Paris trip for your family! It's great that the information provided was helpful and booking was easy. Thank you for your feedback.
Courtney :)
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