Cat was brilliant throughout the whole process. She was really helpful, answered all my questions, and made everything easy to understand. She also went out of her way to get me booked onto the same f... See more
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As always the staff at Hayes travel were amazing. Their knowledge was amazing and able to make the recommendations we needed. Sharon was very patient and allowed us time to pick the perfect holiday... See more
Company replied
Jo from yate store, helped us book Thailand. Going to thailand is a dream come true and Jo did everything in her power to help me achieve this, she spent 2 hours trying to find us the dream holiday an... See more
Company replied
Excellent service. Cat was very welcoming, friendly, knowledgeable and helpful in booking a cruise for May 2027. She went to great lengths in finding the best positioned cabin for our budget even chec... See more
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Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
937 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rebecca was very helpful she explaned…
Rebecca was very helpful she explaned every think to us.she helped us fill out some forms and made me and my wife very welcome in your office at yate.
18 July 2026
As usual fast friendly and knowledgable…
As usual fast friendly and knowledgable service
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We had excellent service ,the reason we…
We had excellent service ,the reason we keep coming back .
17 July 2026
Reply from Hays Travel - Yate
Thank you for booking, it was lovely to help you book your holiday!
Reply from Hays Travel - Yate
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you found our service helpful and friendly! Cat
People very helpful and…
People very helpful and knowledgeable.very patient and nothing was too much trouble
14 July 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a fabulous time on your cruise! Emily
As always the staff at Hayes travel…
As always the staff at Hayes travel were amazing.
Their knowledge was amazing and able to make the recommendations we needed.
Sharon was very patient and allowed us time to pick the perfect holiday.
13 July 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments and 5* review ave a great time.
Excellent customer service
Rebecca was professional, helpful and very knowledgeable when booking cruise for 2028. Hays Travel price matched another quote to secure business which in my opinion was brilliant customer service by retaining local clients. Communication and access face to face is excellent and would highly recommend.
13 July 2026
Reply from Hays Travel - Yate
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate your kind words and look forward to assisting you with future bookings.
Great Help Getting My Booking Sorted
Cat was brilliant throughout the whole process. She was really helpful, answered all my questions, and made everything easy to understand. She also went out of her way to get me booked onto the same flight as my friend for their wedding, which I really appreciated. Great customer service from start to finish, everything was explained clearly and nothing was too much trouble.
1 July 2026
Reply from Hays Travel - Yate
Thank you for the amazing feed back and 5* review so happy to help with your booking this will be a brilliant trip for you all. Catalina
Excellent nothing too much trouble
11 July 2026
Reply from Hays Travel - Yate
Thank you, it was a pleasure as always! Emily :)
Sharon and the team are very…
Sharon and the team are very knowledgeable. We are always made very welcome and team are happy to sit with us until we find the dream holiday we are looking for.
25 June 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a great time in Japan, Sharon :)
Jo from yate store
Jo from yate store, helped us book Thailand. Going to thailand is a dream come true and Jo did everything in her power to help me achieve this, she spent 2 hours trying to find us the dream holiday and with our budget. Hands down the lady to go to for booking dream holidays. Jo is so friendly and funny and an absolute superstar, this woman deserves a raise. Thank you so much Jo from Yate
20 June 2026
Reply from Hays Travel - Yate
Thank you so much Jenna for your lovely comments, it was a pleasure to book your holiday to Thailand and I am looking forward to hearing all about it and seeing your wonderful photos when you get back, you will make some amazing memories
Kind regards
Jo
Fabulous service
Catalina as always made my holiday booking easy. From start to finish always with professionalism. Answered all queries easily.
All done with a smile 😊
5 July 2026
Reply from Hays Travel - Yate
Thank you for lovely comments, have a fabulous time on your cruise, Cat :)
Excellent staff
Hayes win hands down every time
Wonderful staff
Very knowledgeable
We keep going back
Why change when you get good service
Thank you
1 July 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments and 5* review, Have a fabulous time.
Friendly and helpful
Friendly and helpful , Cat was amazing, I booked a holiday with her last year , nothing was to much trouble and was reassuring as booked a city trip for September and she found a lovely hotel for us
30 June 2026
Reply from Hays Travel - Yate
Thank you for your wonderful review and lovely comments have a fabulous time. Cat
Reply from Hays Travel - Yate
Thank you for the glowing comments and 5* review.
Emily was very friendly and efficient…
Emily was very friendly and efficient and made the booking process easy.
30 June 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a great time on your cruise, Emily :)
Very friendly staff,good knowledge of…
Very friendly staff,good knowledge of area of choice,made booking really easy/pleasant experience.
14 June 2026
Reply from Hays Travel - Yate
Thank you for your kind words! We are so pleased to hear that our team's knowledge and friendly service made your booking experience easy and pleasant. We appreciate your feedback. Cat
Kind Regards
Hays Travel
Reply from Hays Travel - Yate
Thank you for your lovely comments and 5* review always happy to help. Cat
Reply from Hays Travel - Yate
Thank you fr the lovely feedback and 5* review, have a fab time.
Holiday booked
From initial enquiry through to booking we have received great service and excellent communication. Rebecca took time to gather our needs & wishes before making enquiries and finding us a holiday quote that met our needs.
23 June 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, we hope you have a fabulous time. Emily :)
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