Hays Travel - Yate Reviews 

980
TrustScore 5 out of 5

4.9

6 East Walk, BS37 4AS Yate, GB


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Rated 5 out of 5 stars

Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more

Company replied

Rated 5 out of 5 stars

We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... See more

Company replied

Rated 5 out of 5 stars

Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... See more

Company replied

Rated 5 out of 5 stars

We found the experience of booking our future holiday very easy. Your member of staff was very helpful and answered any questions we had regarding our future holiday.

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

980 reviews

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4.9

All reviews

(980)

127,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An easy visit as normal.

As always the team at Yate branch were super helpful and we booked with no trouble at all. We have used this branch for many years.

31 May 2026
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Reply from Hays Travel - Yate

Hi Steve, thank you very much! Have a wonderful time. Rebecca

Rated 5 out of 5 stars

Helpful and attentive

Helpful and attentive. As ever Jo puts a lot of work into finding us the best holiday she can and it always works a treat.

29 May 2026
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Reply from Hays Travel - Yate

Thank you for your kind comments, a pleasure as always
Regards
Jo

Rated 5 out of 5 stars

THANK YOU HAYS YATE STAFF

As always everyone in the Yate office was helpful and we got just what we wanted, we have used Hays in Yate for years and would never use anyone else.

28 May 2026
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Reply from Hays Travel - Yate

Thank you for the 5* review & lovely comments and for your continued Support over the Years Cat

Rated 5 out of 5 stars

Holiday booking experience

Rebecca was very helpful . There was no rush & all aspects of holiday discussed.
Insurance and car parking all sorted.

26 May 2026
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Reply from Hays Travel - Yate

We're so glad we could assist with your holiday plans. Your kind words are truly appreciated

Rated 5 out of 5 stars

We always book with Joanne

We always book with Joanne. She is very efficient with a lovely personality.

21 May 2026
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Reply from Hays Travel - Yate

Hi Julie thank you for your lovely comments and 5 * review have a great time.

Rated 5 out of 5 stars

Enjoy booking our holidays with Cat.

Booking our holiday in person with Hays Travel in Yate is part of our holiday experience.
The staff make us so welcome when we arrive at the shop and have come to recognise us.
We book with Cat and walk past the shop and go in when we see her and that she is free.
Cat makes our holiday booking fun. She is knowledgeable, efficient and makes booking a holiday a pleasure.

9 May 2026
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Reply from Hays Travel - Yate

Aww thank you for the 5 * review and the lovely comments always a pleasure to see you and we have a laugh. Cat

Rated 5 out of 5 stars

Helpful and knowledgable

Rebecca assistance finding our holiday, was exceptional, taking all requirements into account

12 May 2026
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Reply from Hays Travel - Yate

Thank you for your great comments!
Rebecca

Rated 5 out of 5 stars

Holiday

The staff at our local Hays Travel in Yate are always very approachable and helpful .The process of booking your holiday is made much easier with their help and guidance nothing is too much trouble for them

12 May 2026
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Reply from Hays Travel - Yate

Thank you for your comments, it was a pleasure to book your holiday, I hope you have a great holiday, and I may even see you at Bristol Airport as I am flying on the same day.
Kind regards
Jo

Rated 5 out of 5 stars

Rebecca was very knowledgeable and so…

Rebecca was very knowledgeable and so helpful! Obviously a genuine person rather than at some travel agents where staff are pushing for commission. I would definitely use Hays again and recommend. Looking forward to my first cruise in 2028. Thank you ☺️

11 May 2026
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Reply from Hays Travel - Yate

Thank you for your lovely 5* review have a great time on your cruise always here if you need us.

Rated 5 out of 5 stars

Kat. Need I say more

Kat made the booking so very easy. She is always so friendly and ensures everyone knows what is happening and why.
She is a credit to the Yate store.

2 May 2026
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Reply from Hays Travel - Yate

Thank you for your lovely comments Jill I hope you have an amazing time on your cruise. Cat

Rated 5 out of 5 stars

many thanks hays yate staff we booked…

many thanks hays yate staff we booked flights and found all the staff very helpful as always we will visit again for next bookings and will recommend hays to others chris sylvia ford

6 May 2026
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Reply from Hays Travel - Yate

Thank you for your 5*v review always lovely to see you both.

Rated 5 out of 5 stars

Thank you to Cat who kept me updated…

Thank you to Cat who kept me updated over the last 6 months whilst we waited for the prices to be released for our 2027 holiday to Canada. Her communication, knowledge and friendliness is excellent and our holiday has now been arranged. I know Cat will keep me updated with the progress of our booking.

17 April 2026
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Reply from Hays Travel - Yate

Hi Dawn, Thank you for the lovely comments it was my honor in helping get this booking over the line I hope you all have a great time. Cat

Rated 4 out of 5 stars

As a first time customer I was pleased…

As a first time customer I was pleased with the level of service I received. Sophie was very helpful and did what she could do on the day but with the booking centre closed she offered to ring them first thing next day and get back to me. Would be happy to return ag
ain as a customer.

28 April 2026
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Reply from Hays Travel - Yate

Thank you, have a nice time in Jersey. Sophie

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