Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... See more
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The ladies at the branch in York are brilliant, they really go out of their way to make sure that your holiday is booked, they keep you informed and will check things on your behalf regarding outstand... See more
Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
908 reviews
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Excellent service in York
Ruby is a first-class assistant in the York city office, friendly, patient, efficient and thorough and certainly confidence-inspiring. In her absence, Cara completed our transactions in a similarly competent and friendly manner. It is always a pleasure to visit this office.
28 February 2026
Reply from Hays Travel - York
Susan,
We appreciate your lovely feedback regarding the team's service in our York city office. We are so glad to hear that you find your visits to us a pleasure, and we thank you for your kind words.
Kind regards
Hays Travel York
We have found Hays Travel to be a very…
We have found Hays Travel to be a very helpful and friendly experience.
We particularly have booked all our holidays with Hays and found Sabina to have answered all our questions with knowledge and understanding.
We are looking forward to our next holiday
25 February 2026
Reply from Hays Travel - York
Margaret,
We appreciate your kind words! We are so glad to hear that you have found our services helpful and friendly. It's wonderful knowing we could answer all your questions with knowledge. We hope you enjoy your next holiday!
Kind regards
Hays Travel York
Professional helpful independent advice with no pressure
Professional helpful independent advice with no w
25 February 2026
Reply from Hays Travel - York
Paul,
We're happy to hear that you found our advice helpful and independent. We appreciate your positive feedback and thank you for sharing.
Kind regards
Hays Travel York
Reply from Hays Travel - York
Jane,
We appreciate you taking the time to share your kind words. We are so happy we could be of assistance to you!
Kind regards
Hays Travel York
Pleasant visit
Molly was pleasant and very efficient. It was easy to make the booking. Looking forward to the holiday.
24 February 2026
Reply from Hays Travel - York
Hi there,
We appreciate your kind words! We're happy to hear that your booking experience was easy and that you found our service pleasant and efficient.
Hays Travel
Really helpful through out the booking process
Ruby was really helpful and kept in touch throughout the process, Ruby tailored the 5 day break we were looking for, nice to see some real customer service !
10 February 2026
Reply from Hays Travel - York
Ross Morton,
We appreciate your kind words! It's great to hear that you found our service helpful and that we could tailor your break to your needs. Thanks for the review.
Hays Travel
Very friendly and happy to help.xx
22 February 2026
Reply from Hays Travel - York
Tracey,
We appreciate you sharing; we're so happy our team was friendly and helpful.
Hays Travel
Excellent service
Molly at the York branch was so helpful in helping us choose our next summer holiday with her recommendation she managed to get us the best deal with great flight times!
19 February 2026
Reply from Hays Travel - York
Paul,
We appreciate your fantastic review! We are so happy to hear that we helped you choose your next summer holiday and secured the best deal with great flight times.
Hays Travel
Holiday Booking.
Molly was excellent and very helpful.She answered all our queries, and enabled us to arrive at our choice of holiday quickly.She had a very cheery personality.Good fun.We will definitely come in to see her with future holiday plans.
13 February 2026
Reply from Hays Travel - York
Stephen,
We're so happy to hear that our team member was excellent and helpful! It's great to know that she answered all your questions and helped you choose your holiday quickly. We look forward to seeing you again!
Hays Travel
Reply from Hays Travel - York
Thank you for your review :)
The lady was easy to deal with happy…
The lady was easy to deal with happy and smiley and told us all the information we needed and went through it in detail and so made it easy to book rather than going online ourselves.
10 February 2026
Reply from Hays Travel - York
Sarah,
We're so happy to hear that our agent provided you with a positive booking experience! It's great to know the details shared made it easy. Thanks for your review!
Hays Travel
Hays Travel, York. Superb Service
Have had a great experience with the Hays Travel, York branch when we booked a trip to Lanzarote.
Cara was especially knowledgeable and very helpful in our search for sun in April!
14 February 2026
Reply from Hays Travel - York
Mark,
We are happy to hear that you had a great experience with our York branch when booking your trip to Lanzarote. It's great to know the team were helpful.
Hays Travel
Ruby was excellent it was hard for her…
Ruby was excellent it was hard for her as I booked 3 hols all at once and the I t crashed at head office but as usual everyone in the branch kept calm and carried on
12 February 2026
Reply from Hays Travel - York
Linda,
We're glad you enjoyed your experience. We appreciate your patience and are so grateful for your positive feedback regarding the team's efforts during the IT challenges.
Hays Travel
Friendly and helpful
Ruby was polite, friendly and very helpful when booking our holiday.
4 February 2026
Reply from Hays Travel - York
Gill,
We appreciate you taking the time to leave us such a wonderful review! We are so happy we could provide friendly and helpful service for your holiday booking.
Hays Travel
from the moment I walked in the shop…
from the moment I walked in the shop you were made to feel welcome the assistant explained everything very clearly booked my holiday with no hassle I was very impressed I'd recommend them to anyone
10 February 2026
Reply from Hays Travel - York
Jonathan,
We're so happy to hear that you felt welcome and that your booking was hassle-free. Thank you for your recommendation; we appreciate your kind words!
Hays Travel
Reply from Hays Travel - York
David,
We're happy to hear that you found our advice helpful and appreciated our team's approach. Thank you for your positive feedback!
Hays Travel
Molly
Molly, our assistant was so helpful and managed to get myself and my friend a perfect holiday. It came within our budget and was at the perfect time. Molly had been recommended to me by an old neighbour who thought very highly of her service. I agree thoroughly. Molly was brilliant in every way. Many thanks.
6 February 2026
Reply from Hays Travel - York
Margaret Tooms,
We're happy to hear that our assistant was so helpful and managed to get you and your friend a perfect holiday within your budget. Thank you for your kind review; we appreciate your feedback.
Hays Travel
Trip to RSA
Very helpful staff who considered and advised on all the different travel options, inclusive of flights, accommodation and car hire.
28 January 2026
Reply from Hays Travel - York
Philip,
We appreciate your feedback and are happy to hear that our staff were so helpful in advising you on your travel options, including flights, accommodation and car hire.
Hays Travel
The York Hay branch staff truly excellent.
The York sales assistant Molly was truly excellent. Very patient, knowledgeable and understanding. She listened to what we wanted and made the whole process easy.
28 January 2026
Reply from Hays Travel - York
Mr Kelly,
We appreciate you taking the time to share your experience. We're happy to hear that our sales assistant was patient, knowledgeable, and understanding and made the process easy.
Hays Travel
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