Headcovers Unlimited Reviews 

1,453
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of comfortable, high quality head coverings and the thoughtful packaging details. Reviewers also find the website extremely easy to navigate, making the entire ordering process completely smooth and straightforward. Furthermore, consumers appreciate the prompt delivery and the careful shipping methods used for their various purchases. Some reviewers were not happy with strict return restrictions, unexpected restocking fees, and complicated exchange policies for items. A few other people also felt that certain products suffered from poor sizing problems or colors not matching online photos.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the great selection, high quality... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items are well-made, soft, comfortable, and... See more

Order

People report ambiguous experiences with order processes, as many consumers praise the simple checkout, fast... See more

Delivery service

Clients share positive opinions on delivery service, expressing general satisfaction with fast shipping times... See more

Website

Customers had positive experiences with website, frequently noting that it is easy to navigate, simple to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such beautiful packaging, the hat was received in Good shape. I ordered it to wear to a tea, but once I put it on it will def end up being one of my favorite hats to wear out this fall and winter. I... See more

Rated 5 out of 5 stars

Great selection of head covers for someone like me who lost her hair. I find that the headcovers (without wigs) run a bit too large for me, however i put a snug cap on first and put the head covering... See more

Rated 5 out of 5 stars

Hello! Your company was recommended by a friend who has been going through her personal journey for a few years, now. I really appreciated not only receiving my order, but also the great care and ex... See more

Rated 5 out of 5 stars

Headcovers has been there for me since January of 2008, when I suddenly lost all of my hair over a 6-week period at the age of 56, to AU. Everything I've purchased from your site has been of good qua... See more


Company details

  1. Headwear shop
  2. also in
  3. Hat shop
  4. Wig shop

Written by the company

Hats, turbans, wigs & scarves designed for medical hair loss. Caters to cancer chemotherapy, alopecia & chemo patients. Cancer patient gifts are also offered. Each hat, turban, scarf & wig offers full head coverage.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,453)

307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company provides excellent service…

The company provides excellent service and products.
The only issue I had this time was the head coverings are a little smaller than some of the previous ones I ordered. I will make sure of the size next time.
Thank you for providing this service!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Love Headcovers

Love Headcovers! Have bought my wigs there for years. The wigs are top notch, not cheap , well styled & put together. You will not go wrong in buying your wigs at Headcovers. I’ve gone from buying my blond wigs to now into gray wigs. That’s how long I’ve been ordering.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

I would not order from this company again

Purely online businesses need to modernize their ability to support shipping and return shipping. To order something as personal and fit/color specific as a wig means likely 50% will be returned or exchanged. I ended up paying all of the costs to return and exchange the item which cost me over $60, and i have nothing to show for it. I had to return the wig and was charged the restocking fee, the shipping, and the return shipping. I understand if you read the fine print of the return policy, it does state this. But this review is a warning for women who won't truly understand the total cost of getting the wig delivered and returning it. You better be 100% certain it's the right wig (even the wig consultation won't guarantee that), otherwise you will be at a significant net loss. If you choose to exchange, you are still on the hook for the return shipping ($30+) and the re-shipping of the new wig ($10). Sorry headcovers, but this is why we all use amazon.

19 August 2026
Unprompted review
Headcovers Unlimited logo

Reply from Headcovers Unlimited

Thank you for this feedback, and we're sorry the return process felt costly. You're right that buying a wig online is uniquely personal, and fit and color are hard to judge from a screen. That's exactly why we offer free one-on-one wig consultations and a free first exchange.

One clarification for other shoppers: there is no restocking fee on a first exchange or on a return taken as store credit. The restocking fee applies only when a refund goes back to a credit card, because wigs are special-ordered and the manufacturer charges us that fee on returned units. We pass it through at cost; we don't profit from returns.

Return shipping is the customer's responsibility, though an insured USPS Ground Advantage label typically runs well under $30. We wish we'd had the chance to help you find the right style. Our consultants are always available at 800-264-4287, before or after a purchase.

Rated 5 out of 5 stars

HAT APPEAL

I have bought several bucket hats in several colors to cover my face and head from the sun. The colors are like the photos. The hats wash well, and I hang them up to dry to keep their shape. The red hat I bought recently arrived quickly. I am always checking headcovers for hats because of the price, color, and style.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery snd great product…

Prompt delivery snd great product .Since a recent health crisis I have ordered three hats . They are great quality. I wear them to hide my hair loss situation. They help me feel better about being out amongst people .

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Great head covers

I really like your head covers and the variety you offer. They are comfortable to wear and look good for those of us who need to cover our baldness that make us self-conscious.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Knotted hair

I was getting tired of my hair getting knotted up from not wearing a helmet while riding with hubby. I tried it the headcover. Fits nicely. Product is well made. I think I need to tie it tighter so it doesn't fly off. My head stays cool and can breathe well with the head cover on.

9 August 2026
Unprompted review

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