Heck! Reviews 

2,226
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the secure, chilled packaging that ensures everything arrives in perfect condition. People also love the delicious flavors, wide selection, and high quality of the meat products available. Many buyers find the online ordering process smooth and appreciate the helpful recipe books included. Some reviewers were not happy with delivery delays caused by the couriers used for shipping. A few people mentioned that packages occasionally arrived warm when shipments took longer than expected. Others noted occasional missing items or problems with product consistency and texture in specific batches.

What people talk about most

Product

Customers had positive experiences with product, praising the delicious taste and exceptional quality of... See more

Quality

Consumers find quality to be positive and consistently report exceptional taste and fresh ingredients across... See more

Delivery service

Clients share positive opinions on delivery_service, noting that ordering is straightforward and shipments... See more

Order

People report positive experiences with order, highlighting the website as easy to navigate and... See more

Service

Users describe positive interactions with service, highlighting excellent support and reliable delivery.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi. I'm very happy with the product that arrived and can't wait to use some of your recipes but I need to complain about the delivery, we live down a forest road that as two gates to through too reach... See more

Rated 4 out of 5 stars

The items were delivered promptly and really well packed. The sausages were well packed too. I must be honest and say some of them could do with a bit more "zing" They all tasted good but in my opi... See more

Rated 5 out of 5 stars

The delivery from Heck was well packaged in a sturdy insulated cardboard box which had ice packs in it to keep the contents cool. We are very satisfied with the bundle we ordered as we sometimes have... See more

Rated 5 out of 5 stars

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier.... See more


Company details

  1. #58 of 73 best companies in Food producer
  2. #3 of 3 best companies in Fruit and Vegetable Processing
  3. #19 of 28 best companies in Meat Products

Written by the company

WE ARE HECK! FOOD THAT BRINGS YOU ‘FLAVOUR YOU CAN SWEAR BY’. Being family run, means we can do things differently. We make our sausages & burgers in small batches right here on our farm in Yorkshire. Although small, we’re big on premium quality & flavour. Our friends work with us too. Together, our uncompromising attitude & passionate team produce the tastiest, healthiest food for all your family. WE MAKE SOMETHING FOR EVERYONE. As well as our meaty 97% pork & lower-fat chicken products, you’ll now find meat-free, plant-based ranges on the supermarket shelves. These are approved by both the Vegan & Vegetarian Society. Our entire range Is gluten free too. Only the best ingredients go into our bangers. In our kitchen we are always creating new varieties & recipes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(2,226)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

great products at good price..really…

great products at good price..really well packaged with fast delivery.. I have been struggling to find my favourite Heck burgers in the supermarkets.. I found Hecks site while searching on the net for the items I wanted.. really happy I could put an order on directly with the company... picked my items and delivery day and it was that easy... (ordered on a monday and picked delivery for wednesday) products turned up early on wednesday morning.. really well packaged.. all had good dates and very cold due to the 4 large icepack which were still frozen solid...Will definitely buy again...Thank you to everyone at Heck for the brilliant service..5 stars all the way... ⭐️⭐️⭐️⭐️⭐️

9 February 2026
Rated 5 out of 5 stars

My first mail order.

My first mail order
Arrived on time packed with plenty of ice packs which were still frozen solid.
Have loved Heck products for many years as did mum as they are all so tasty and moreish.

26 January 2026
Rated 5 out of 5 stars

Great food

First time I had ordered from Heck I love their products but find it really difficult to find in shops especially the mince and burgers. Received my order on time very well packaged, and a fabulous cook book of which the recipes are brilliant. Really please will definitely be ordering again

26 January 2026
Rated 5 out of 5 stars

Excellent experience re 1st online order

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier. Very carefully packed with an excellent free recipe book. Customer services are lovely too.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing first order

Ordered for the first time on a Tuesday, a 5 pack bundle of sausages for a party I was hosting on the Sunday. Delivery was meant for Friday. Friday morning I got a message from DHL saying the delivery would be delayed by 24hrs.
I contacted Heck and said I wasn't happy to have fresh sausages that had been sitting in a depot for an additional 24hrs and could I have a refund. Heck were very apologetic and refunded me with no problem.
There was, however, no goodwill gesture or similar to make up for the disappointment, and inconvenience of having to source another supply of sausages at short notice. I totally understand the delivery fault lies wholly with DHL but the lack of acknowledgement other than a refund, for a first time customer, seems to fall a little short in my eyes. I didn't even get offered my "10% welcome discount" to use again on another order, so I lost that too.

The sausages finally arrived on the Monday. I put them in the food waste recycling.

3 December 2025

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