Heirloom Roses Reviews 

1,450
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We have been buying from Heirloom Roses for about 5 years and have been extremely happy with the beauty and durability of their roses. It's great for hard to find roses in your area and they provide... See more

Rated 5 out of 5 stars

Received my order of Living Soil, Mint Compost, and 3 one gallon containers of living sticks! Have two planted already (Life of the Party) and one to go. It’s a beautiful 68 degrees here in Florida, n... See more

Rated 4 out of 5 stars

I really appreciate that I could schedule the delivery date and the roses arrived nicely packed. I had requested notification of restock of several roses that were out of stock and never receive... See more

Company replied

Rated 5 out of 5 stars

Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely,... See more

Company details

  1. Flower Delivery

Written by the company

We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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4.1

All reviews

(1,450)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive to questions

Responsive to questions. Efficient and quick with mailing products. Quality all the way around especially with employee response and great videos! Great company.

11 October 2023
Unprompted review
Rated 3 out of 5 stars

Instructions that came with the irises…

Instructions that came with the irises I ordered were for planting time which was passed when I ordered them. No other instructions were given. Is their growing season supposed to be during fall and winter or spring and summer?

3 November 2023
Unprompted review
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Reply from Heirloom Roses

We sent you a request for more information, but we did not hear back from you. Spring bulbs are indeed planted in the Fall. If you could contact us directly, we can look into the specifics of what you have and where you are located. Please contact us at 800-820-0465 or via email at info@heirloomroses.com. Thank you!

Rated 5 out of 5 stars

The roses are absolutely beautiful

The roses are absolutely beautiful. I already have them in the ground and they are already starting to get leaves on them. This is the reason I come back to heirloom every time I need a rosebush. They are absolutely beautiful and so healthy.

5 November 2023
Unprompted review
Rated 5 out of 5 stars

Moonstone

This is the 5th rose I ordered from Heirloom Roses. The rose came in a very healthy condition, like always. It already has some new leaves. It is now in a shady place for acclimation. Look forward to seeing it bloom next spring.

30 October 2023
Unprompted review

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