Heirloom Roses Reviews 

1,450
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have been buying from Heirloom Roses for about 5 years and have been extremely happy with the beauty and durability of their roses. It's great for hard to find roses in your area and they provide... See more

Rated 5 out of 5 stars

Received my order of Living Soil, Mint Compost, and 3 one gallon containers of living sticks! Have two planted already (Life of the Party) and one to go. It’s a beautiful 68 degrees here in Florida, n... See more

Rated 4 out of 5 stars

I really appreciate that I could schedule the delivery date and the roses arrived nicely packed. I had requested notification of restock of several roses that were out of stock and never receive... See more

Company replied

Rated 5 out of 5 stars

Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely,... See more

Company details

  1. Flower Delivery

Written by the company

We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,450)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Quality

I love how well Heirloom Roses packs their plants for shipping. The roses always arrive in excellent condition! I have ordered over 40 roses, from Heirloom Roses in 2023, and they are all thriving!
Thank you for growing such amazing beauties!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer!

Pros:
They offer free shipping!
It's easy to place an order (too easy).
My roses arrived in great condition and were packed securely in their transport box.
Cons:
Too many must-have, can't-live-without, to-die-for choices! (Which isn't a bad thing, if you have lots of money to spend and you want ALL the roses.)

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Gift…

I gave this rose bush as a sympathy gift. The recipient loves roses and was delighted to receive this as a way to remember her mom.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Great packaging

Great packaging. Rose bushes arrived as described. Very excited for them to bloom in a few months.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Packaging!

My items arrived earlier than expected, packaged in a way that optimized protection for my plant. The rose itself arrived looking bright and healthy, and the planting material was packaged securely, with instructions clearly placed on the side of the packing.

20 November 2023
Unprompted review
Rated 4 out of 5 stars

Easy ordering but in stock reminder didn’t work

I really appreciate that I could schedule the delivery date and the roses arrived nicely packed.

I had requested notification of restock of several roses that were out of stock and never received those. The roses were in stock next time I went online, I added them to my cart, then they immediately sold out again, so that’s a little disappointing. Not sure why I never got an alert that they were back in stock. :(

Haven’t planted them yet but I’m encouraged by all the good reviews so I’m looking forward to that.

15 November 2023
Unprompted review
Heirloom Roses logo

Reply from Heirloom Roses

We thank you for letting us know that there was an issue with your back in stock notifications! One of our staff has been in touch with you to help resolve this for you. We greatly appreciate your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look