heliguy™  Reviews 

479
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making the learning process enjoyable and effective. Many highlight the excellent customer service, noting the team's dedication, reliability, and willingness to go above and beyond to assist with inquiries and provide clear explanations. The training courses are frequently described as well-structured, easy to follow, and comprehensive, with valuable online content and practical sessions that build confidence. The products and services, including drone repairs and rentals, are also highly regarded for their quality and efficiency, with many customers expressing satisfaction and a desire to use the company again. However, some people were dissatisfied with the repair service, specifically mentioning issues with drones being sent to third parties and experiencing disappointment with the overall process.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the online training... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, organization, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support teams for their... See more

Product

People report positive experiences with product, highlighting the straightforward and informative nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as... See more


Company details

  1. Flight school
  2. Hobby shop

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

479 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(479)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Practical Drone Assessment

Tom was my assessor on the occasion I had passed my practical exam. He made me feel so relaxed and at ease during the whole process. He informed me on the minors I had obtained but the way he presented this was very professional and I didn't feel criticised at all. He was relatable and understanding and overall I believed I passed due to being so relaxed.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I just finished my GVC course with Heliguy. The learning materials are thorough, and the training staff are very helpful, knowledgeable, and responsive with queries. I was given thorough assessment feedback.
I would recommend as a drone training provider.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

VLOS Course

Would just like to say a big thank you to both Lois and Brandon for delivering a great VLOS course.

Both were extremely helpful, knowledgeable and patient - important as I had no prior drone experience. I was in Lois' group the majority of the time so would just like to mention how good of a teacher she was, and was always positive throughout which was a big help.

Thank you!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Just Completed GVC with Heliguy

Just Completed GVC with Heliguy. From the initial contact, online instruction, flying days and course completion, it was ran professionally thought. I would recommend Heliguy for their quality of training and support.

25 October 2024
Unprompted review
Rated 4 out of 5 stars

VLOS Course week beginning 14th October 2024.

I was enrolled on a visual line of sight course with Heliguy, week beginning 14th October 2024 (work related) and was immediately impressed with how developed the company was.
I have little to no experience with drones and what organisations are out there teaching piloting therefore was impressed to see Heliguy so well equipped and how professional they came across.

The course itself was interesting and I learned a lot, I would like to note that the power point content was a struggle to get through and feel future courses would benefit more with practical sessions between presentations e.g. setting up and dismantling the drone, going through its features or even generating a notam or going through a flying session and what is required.

The trainers were excellent and very approachable. I spent the majority of my week with Lois who was a fantastic teacher with an excellent teaching style and was very positive towards everyone and their abilities. This I found was particularly good as anyone who is completely new to the drone world would feel right at ease with Lois who encouraged everyone and made the week fun.

Overall 4 stars to Heliguy the only criticism being the amount of powerpoint input (although understandable).

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Pre-assessment instruction

Bradley was an excellent instructor. I had a days worth of tuition in the run up to my assessment and his insight and instruction was spot on. Very knowledgeable and full of hints and tips to improve my flying and successfully pass the final assessment - which I did. Thanks a lot to Heliguy and especially Bradley. 5 star

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy's outstanding service again

I Ordered a Dji Mini 4 Pro Flymore Combo from Heliguys yesterday and it has just arrived fantastic service from them item factory sealed and cellophaned not everyone does this ordered from them before it's the place to go if you want unused items that have not been sent out returned and then sent to you I have been caught out with other companies in the past but never with Heliguys i will continue to purchase from them everytime many thanks for a really easy purchase.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

The training course was great

The training course was great. Brandon and Lois were very helpful and informative. Our group was split and I had Lois as my instructor and she was amazing. Really supportive and was able to keep us calm. We had lots of laughs along the way!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

General line of site Training course…

General line of site Training course was fab through Heliguy. Very informative and fantastic support from both instructors Lois and Brandon.
Our groups split into 2 and Lois was an absolutely fantastic instructor who was able to keep everyone calm (which with us lot was a challenge) lots of laughs and learning and we all thankfully passed!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy GVC course…

Just did the GVC course with Heliguy having never flown a drone previously. Great initial communication for the theory e-learning and on attending the practical training Tom gave a great introduction as to what to expect, and top marks to Chris who carried out the actual training and explained everything in a friendly and methodical manner. Highly recommended!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

VLOS Course

Recent completed a VLOS course with Heliguy. The course was organised very well and was presented without complaint. Louis who was my direct trainer will brill!!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Fly high with Heliguy

Highly recommended Heliguy for training. It has been a long time for me doing anything like this, but the layout online and the support you get online from the whole team is fantastic. It made the whole process run so smoothly. Book with confidence through Heliguy and you won't regret it.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and knowledgeable

Great depth of knowledge with plenty of online resources.
Our trainer Lois was very informative and taught in a manner that was easy to understand.
She tailored the session to the gaps in our knowledge/ skills.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

great training

really good course informative online training and then very enjoyable practical assessment and training with Lois Smith on site at Burradon.

18 September 2024
Unprompted review
Rated 2 out of 5 stars

Online A2of2 - don't!!

I wish I had completed the course in person. The instructors are very knowledgeable, and the reviews are very good. But I can't recommend the online course. I'm giving it 2 stars because the reviews indicate they are great in-person trainers. The Learning Management System is awful to use and not designed from a learner's perspective. From a person who has designed online training systems.

17 September 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Hello River,

I’m following up on this review after numerous attempts to reach out to you over an extended period. We’ve been eager to connect and provide tailored support, but unfortunately, we haven't received a response.

Since it’s been over 4 years since you enrolled in this online course, it’s evident there might be some challenges along the way. Additionally, we’ve noticed some difficulties on your end with registration.

If you’d like to get in touch, we’re here and more than willing to offer one-on-one support to help you succeed and complete the course.

Many thanks,

Heliguy

Rated 3 out of 5 stars

Appalling after sales and communication

I purchased a DJI Neo fly more kit off Heliguy on the 6th September, I paid extra for next day before 12.00 delivery.
As I did not receive the package I contacted them via email with no response, the next day my parcel still did not arrive so I emailed them again still with no response ?
I am now on the 8th with no parcel no information from DPD and no correspondence from Heliguy, I will not be buying from them again, terrible service.
Update 9th: just had a message from DPD stating that my delivery will be made today ? Three days later.
UPDATE: 9th September, Today a gentleman called Mike contacted me from Heliguy and discussed my issue, the communication issue was because my emails was going to DPD not Heliguy which resolved that issue, the delivery problem was not really resolved as there was no reason by Heliguy or DPD for a four day delivery instead of next day before 12.00, Heliguy refunded my postage and apologized.

6 September 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Dear Malcolm,

Thank you for your order of the DJI Neo, which was placed on Thursday at 15:31. Unfortunately, as the order was made after DPD had collected there daily pickup, the express next-day delivery service was transferred to Monday. No Saturday delivery option was selected, which is why the package was not delivered earlier.

It seems that your attempts to reach us were directed towards DPD via the dispatch notifications, but we did not receive any emails or phone calls from you. Had we been contacted directly, we would have resolved the issue much sooner.

Your first contact with us came through Trustpilot. Since then, we have refunded the cost of the express shipping and explained the email issue. We've also been assisting with the battery problem (DOA on arrival) and are awaiting replacement stock.

In light of this, we’ve updated our customer service policy to try and anticipate what people's intention may be when they select expedited service delivery requests.


Best regards,

Heliguy Team

Rated 4 out of 5 stars

Active Learning!

Training is made flexible and learning is structured to be active. Learning aids are professionally organised and delivered succintly.

26 August 2024
Unprompted review

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