heliguy™  Reviews 

480
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making the learning process enjoyable and effective. Many highlight the excellent customer service, noting the team's dedication, reliability, and willingness to go above and beyond to assist with inquiries and provide clear explanations. The training courses are frequently described as well-structured, easy to follow, and comprehensive, with valuable online content and practical sessions that build confidence. The products and services, including drone repairs and rentals, are also highly regarded for their quality and efficiency, with many customers expressing satisfaction and a desire to use the company again. However, some people were dissatisfied with the repair service, specifically mentioning issues with drones being sent to third parties and experiencing disappointment with the overall process.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the online training... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, organization, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support teams for their... See more

Product

People report positive experiences with product, highlighting the straightforward and informative nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as... See more


Company details

  1. Flight school
  2. Hobby shop

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

480 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(480)

102 reviews in the last 12 months

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Rated 4 out of 5 stars

Active Learning!

Training is made flexible and learning is structured to be active. Learning aids are professionally organised and delivered succintly.

26 August 2024
Unprompted review
Rated 4 out of 5 stars

If you need a UAV/Drone licence then Heliguy are for you

If you need a UAV/Drone licence then Heliguy are certainly the company that can get that done for you. The Learning Management System which hosts the online training courses is well set up and the training videos are clear and easy to follow with 'tests' at the end of modules to solidify your learning. The Heliguy staff are helpful and knowledgeable. I would use them again. The onsite practical training was also very good but slightly less well organised.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Completed my A2 CoC and GVC with…

Completed my A2 CoC and GVC with Heliguy last week. Having only flown a drone once in my life and having very little experience, this was a really positive experience. I can't recommend Heliguy and the specific instructors (Brandon, Ody and Lois) more. The course is very detailed and there is a lot of information to get through but the instructors helped break this down and make it manageable. Would definitely recommend.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

I have recently completed my A2CofC/…

I have recently completed my A2CofC/ GVC qualifications with Heliguy and it was a great experience. I had O.D, Brandon and Lois as my instructors (I was part of a group of 8 from my company) and I was coming from a background of having no experience at all with Drones whatsoever. The course was very detailed and professional and i couldn't fault the instructors at all. I would certainly recommend these guys going forward.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Drone pilot from scratch

The whole process was simple to follow with their online training tools. The lessons are very detailed and provide everything you can need to become a qualified drone pilot. The exams were run very professionally.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend training with Heliguy

Completing my A2CofC/ GVC qualifications with Heliguy has been a great experience.

With email/ phone support with thorough and friendly staff throughout the whole process, to extensive course and training material walking you through each stage. I have gone from being an amateur pilot with little experience to a competent pilot with all the knowledge needed to move forward.

Would definitely recommend using Heliguy for all your UAV training.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to end

The Staff have been helpful and friendly all the way through, The online training setup is fantastic and easy to work your way through.
When it came to the practical I had Chris and he was friendly and great at explaining what was required. Nothing was too much to ask and was more than happy to go over things again till I was confident.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great course

Great course, instructors were very knowledgable and delivered the course at a great pace.
They gave time to candidates who needed a bit more practice and we all came out with a pass.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service Heliguy

Repaired my Mini 3 Pro on behalf of Coverdrone. I can honestly say rarely do I deal with a company personally or at work who are as efficient and friendly and just do what they say they are going to do. I'll make sure I buy my next Drone from them. Excellent work Heliguy

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy GVC Training

The instructors and staff were excellent and assisted at every level. The training was excellent and easy to follow. The training staff were always available if required and the flight training given was second to none.

I would recommend them to anyone seeking to gain any drone qualification.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

A2 CofC / GVC License Training

Fantastic A2 CofC / GVC Training Course, provided by the team at Heliguy. The team are very helpful and knowledgeable. They have assisted me with all parts of my theory, practical and operations manual.

Big shout out, to Lois & Ody for their assistance & flexibility throughout my practical assessment.

Would recommend their training course to anyone looking to gain their licence A2 CofC / GVC licence and become a commercial drone operator.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Great team

Great team of instructors extremely helpful and well trained, course content was perfect highly recommend them.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and straightforward

Our company trained six new drone pilots in April (GVC), the whole experience was very well structured from start to finish.
The theory part was online and provided all the needed pre-practical knowledge, easy exam.
During the practical training we were shown everything required to operate safely and use the drone's functionality. As well, the practical exam was easygoing and the instructors were helpful throughout.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and extremely knowledgeable…

Friendly and extremely knowledgeable team of people, never more than a phone call away and always happy to help. I received all the support I needed to pass through my training and examinations with ease. We also use HG as the supplier for out drones and parts. Couldn't recommend more highly. Thank you to Rauiri, Faye, Tom and all that helped me along the way.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

2 Days Practical training and Flight Assessment GVC

I was 1 person in a cohort off 6 undertaking training to pass the GVC Drone test. Days 1 and 2 spent getting used to operating a drone, undertaking risk assessment's, checking the drones over, understanding flight crew briefings etc. Day 3 was assessment day, that put all what we learnt into practice - fortunately I passed!!!!
Brandon and Chris were extremely competent in imparting the knowledge, brilliant trainers (even for me being an older dude!!) however Chris did have some dodgy jokes.
2 days practical training does focus your mind but maybe for myself another day might have allowed me to be less nervous on the final day and relaxed me but in the end a pass is a pass. Great training , great company and even the weather held for us. Thanks guys.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant course...

Brilliant course delivered by the Heliguy team.

Thorough theory course and brilliant mock exams.

Practical course was also very thorough and content always made relevant to our industry and how we will potentially use the drones on a day to day basis.

25 April 2024
Unprompted review

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