Helle Hollis Car Rental Reviews 

Absolutely the best car rental in Spain. So professional, quick and amazing. We had a new Kia Ceed which had 40k km, so a new car. Android auto, lane assist control, and cruise control were really appreciated. Picked the car up and left it in 60 seconds. No problems whatsoever. If you're reading this, have no dilemma on choosing Helle Holis. I recommend also super excess waiver!

“The turnover from the bus arriving from elsewhere, to taking us to the airport was super quick this time.

It would be nice, however, if the driver helped a little with the luggage, rather than conspicuously disappear so you bend, carey, shove your heavy luggage by yourself into the bus until he miraculously appears when it’s all in.

It’s a real pity.

If it’s not part of the service, it should be as it is very hard to do this by yourself”

Thank you for your reply. In fact the depth of the bus and placing heavy luggage in and out is the difficult part ( though as a woman a 23 kilo suitcase is a challenge to lift.

But your driver is hardly able to even assist with the reaching luggage if he is not around…

Waited nearly an hour for the courtesy bus to arrive, with at least 30 other people( 14:00 ) on a Monday. First one filled up quickly then left, 20 minutes later second larger one arrived, followed by the original.Drivers seemed more interested in their mobile phones than customer service. On eventual arrival at depot took ticket( fast track as homeowners club member) , within a couple of minutes my number came up to go to desk 1 as did the ticket before me. No one at desk 1!, when asked where somebody was I received a very curt” will be there when she gets there” eventually same staff member realised I must be fasttrack and interrupted the customer she was serving and handled my booking. My daughter had to wait over an hour at beginning of August. My sister who had booked for next year is already cancelling and going with another company, and I feel unable to recommend To any of my future guests if that is the service you now provide

In response to the Helle Hollis response. I have proof of what I am saying, do not believe their response .

I actually arrived at the pick up point at 14:13, when I sent an arrival text, I noticed that I got a message failure, so sent another from my wife’s phone at 14:26, and I tried to call your office number at 14:30.
At no point was I asked for my name or booking reference, nor did I see anybody else asked the same.
Your coach with spaces on it arrived at approx 14:50, so a 37 minute wait not the 20 you claim. Also if they are travelling constantly how come the coach was followed in by the mini bus that had already picked up once. I actually drove out of your offices at 14.08, so as I said before nearly an hour to collect a car which is also mirrored by my daughters experience in early august at 22:00 at night with young children.I notice that you do not even answer why I was told to go to a desk that was unmanned and remained so the whole time I was there. Until you admit that you have failings you will not resolve the core issues, which are lack of attention to customer service

A very smooth experience from the pickup to the drop off at Malaga Airport.
Efficient staff both during pickup and drop off.
My recommendation is to use their complete waiver insurance so that you are covered. I compared the costs and found their charges were cheaper than other car rentals.

We rented a Vw Caddy for 3 weeks.

First off the Helle Hollis staff made small mistake by filling too much oil to the engine so we drove for a few days and had to return the car for a new car also a Caddy.

This new Caddy was really in bad shape.. I took pictures of the scratches etc. But I did missed the top of the rear lights as both rear lights were cracked. For some reason I missed these when we swapped the cars and did not even notice them when we were using the car.

Also we did not receive a new contract for this replacement caddy where these faults should have been stated and I was in a hurry so I didn't ask for a new contract for this replacement car.. stupid of me.

Long story short.. we used our own insurance so when returning the car at the end of our holiday the very "friendly" guy called Jeppe (Danish bloke) checked the car and immediately said that we had broken both tail lights and I knew that this was untrue because we had not harmed the car in any way.
And without the needed pictures they charged us the excess amount of 1000€.

This was very quick and I think this is pretty much normal practices and stuff has been trained to do this..

Feels like you get punished when you didn't take their insurance and pay for it.

If you get their insurance.. the only thing they usually check is the fuel level. This I have seen and witnessed as we have used Helle Hollis many times before but always with their insurance.

I do not recommend them anymore. This is really bad customer service imo.

I kow that I will get an answer here that please take pictures and return with pictures etc. etc. Where is the trust in a loyal customer.. if they check our rental history on how many times we have used their services and always returned the cars spotless.. making money for them..

If you do use them.. better take their insurance..

If you use your own insurance..take pictures like a crazy person and compare all the damages to the contract.. even small ones. If contract does not state damages found on car go back to the desk and have them add the exluding new found damages to the contract.

Just had a week in benalmadena. Took out a Corsa with helli Hollis car rental. Pick up was quick and easy . Filled in my details before I went online . So. No waiting. Paid by card and where in our way in 10 mins. Car. 19000 ml nice and new . Lovely. Staff very friendly. No fuss . Took full cover . Left back . Jumped out . They checked the petrol level+ give me a refund straight away.. no. Fuss. Thanks. +. Bye. 👍👍👍

Nice car, good service, fair price and no nonsense

Quick and easy for a family getting 2 cars.

Excellent service, quick airport collection and drop off.Brand new car, fair fuel pilicy ,very friendly staff. Will definitely use again

Rented from Malaga recently.
The overall experience was excellent.
Easy and quick collection and drop off and the shuttle to and from the airport worked very well.
The car was almost new and all staff were very friendly and professional. All deposits paid were returned to my bank account with a few days. I will definitely use this company again.

An excellent experience of renting a car from a reputable firm (recommended by many) at a very competitive price. I got a discounted price as I booked well in advance and a free upgrade. The condition of the car was fantastic and came with built in satnav and reversing camera apart from other features. I did not buy any extra insurance as had my own. So paid 500 euro excess deposit and 130 euro for full tank of petrol which have been refunded in full with no hassle. The Definitely would rent again and highly recommended

Seems that they only rent in Malaga- what good is that?
I looked up car rental in Trust Pilot and saw that Helle Hollis car rentals had a good rating. Looked them up on the Website and found that they were Malaga centric. Hence the comment/review.

Awful experience. The car we were given was battered. It had a huge dent in the passenger door, it hadn't been washed and the gear box hardly worked properly. I filled the car up on the way to drop the car off after we had used it. When I gave it to them they took it off me and said it was fine, then once we had got in to the van to get taken to the airport, they then told me they were only giving me 3/4 deposit back because the car wasn't completely full. I questioned it and explained I'd filled up on the way the airport and there was no way it wasn't full, to which she said OK and said she would make sure I got my full refund. I get back to the UK and they have taken 30 euros off my 150 euro deposit. I have asked them why they have taken 30 euros which is equivalent to half a tank and they are now saying it wasn't full again! Absolutely awful customer service and I will never use them again. Avoid. They have now admitted it was their mistake and refunded me the outstanding amount.

Thank you for your reply. I am very much aware of how old the car is as I could see how many miles it had done. Just because it is a new car doesn't excuse the condition. I appreciate that careless customers can damage the car on a prior booking, however the following customer should not feel embarrassed driving a car that they have paid a lot of money to hire. If you are claiming that I could have brought the car back for a replacement, then why didn't you just give me the replacement car to begin with? Finally, I have checked and the initial 150 euros deposit I was quoted was indeed only 145 euros when it was taken, so I have removed this part from my review. As for using you again, I'm not sure how likely that would be without us having a discussion first. Thanks again for your response.

Just returned from Spain, Malaga airport where we hired a car from this company. Had to wait 10 mins for minibus to take us to depot just off airport. Very quick service once there, car clean and full of fuel. No issues during week. Returning car to depot took only a matter of minutes , minibus ready to take us to airport. Friendly staff , quick service, would recommend.

First and last time hiring with this company. Vehicle registration 6407 LSB. Picked this vehicle up and as with all hire cars took photos and video of all damage. Car kept in garage during visit. Returned car to airport and “gentleman” gave vehicle a cursory check over then enquired if we had photos of damage. We replied yes and he asked if we had photo of “this damage” and proceeded to show us that the vehicle had had an attempted break in and the lock was damaged. No damage around lock area???We used the automatic key lock and at no time used the key to open the door. Charge made against us for a new lock. Ensure you use the key to check lock is working and ensure you are not scammed. Interestingly we have our own insurance and I suspect this is their way of getting back the commission they would have gained had we used theirs. Very disappointed as company was recommended to us.

When I returned the car I was told door entry had been tampered with. No scratches evident. I explained the car had been locked in my garage and had only used the electronic unlock key. I was told I should have checked the car manual unlock when I picked the car up. As I did not have the excess insurance I was made to pay 165 euro before I could leave the premises.
A shameful way to treat a 62 year old couple.

I always find car hire a stressful business but followed recommendations and booked with HH. They weren’t the cheapest but that’s not always been the best way to go in the past. I’d say their prices were fair, but they really excelled in the customer service department. They responded swiftly to enquiries, addressed a problem that arose without quibble, and had the speediest pick up and drop off I’ve ever experienced. My deposit and fuel charge were returned immediately at the end of hire. Our car was very new, and an additional driver was included free of charge. Airport shuttle went smoothly. I’m very happy to recommend.

This company has really got their act together and the service from the airport transfer bus is well organised and frequent enough to deal with the amount of people. The time taken to collect the vehicle was extremely quick and efficient. We returned the vehicle on time and in one piece and the drop off area was extremely good, quick and efficient. Excellent service, brilliant range of cars all very clean and the shuttle bus back to the airport was on time, quick and efficient. Thank you Helle Hollis for making our annual trip to Spain very enjoyable.

First time with Helle Hollis, yes they are more expensive but stress and hassle free as well as professional and polite. The 4 words are unheard of.

Avoid the cowboys and just come here, it just makes sense and it’s easy and seemless!

Thank you