Helle Hollis Car Rental Reviews 

213
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Excellent service. No charge at the time of booking, car was ready upon our arrival. We completed the contract and received the car within a few minutes. Payment with only the fuel deposit, refunded i... See more

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Rated 3 out of 5 stars

The collection system (shuttle bus) from airport to rental centre doesn’t work, waited 40 minutes to be collected, even though it wasn’t busy. Another family jumped the Q and when we spoke to the driv... See more

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Rated 5 out of 5 stars

Car hire from Malaga airport, very happy with the condition of the car received, the shuttle, and communication. I will recommend to anyone looking for a decent car hire company. You hear horror stori... See more

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Rated 2 out of 5 stars

Arrived at Malaga Airport after a long day travelling. Had to call the Courtesy bus and waited some considerable time before it showed up. When we picked it our car it was filthy despite advertising t... See more

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Company details

  1. Car rental company

Written by the company

Car rental from Malaga Airport, Spain. The Malaga Head Office is open 24 hours, 7 days a week. Our friendly and service-minded staff is looking forward to welcoming you to Malaga. We aim to give the best customer-service so you get a stress-free start on your car rental. Affordable rates with clear and transparent pricing. Would you like to collect your car with minimum waiting time? - then select the Fast Lane Service where the contract is prepared before your arrival. We also have a fair fuel policy where you decide with how much fuel you wish to return the car with. Are you a holiday home owner in Spain, we have the Home Owners Club that offers a discount to you and your friends and family on your car hire and you accumulate a bonus for the following year. More offers on our website for early booking. Fleet of more than 1400 vehicles in a wide range of model like automatics, economy, family car models, hybrids, 5+2 seaters, and cabriolets. Our courtesy bus service will collect you from Malaga Airport and return you again after the rental. We are only a 2 minutes’ drive away from Malaga Airport. In Fuengirola we have a local branch office next to the port. We offer free one-way rentals between the Malaga Head Office and the branch office in Fuengirola.


Contact info

4.0

Great

TrustScore 4 out of 5

213 reviews

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4.0

All reviews

(213)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly and helpfull personal.
Brand new car and good shuttle service to the AirPort.

29 April 2018
Unprompted review
Rated 5 out of 5 stars

Best Car Hire at Malaga Airport!

What a great company! The staff are really helpful and the cars are all in an excellent condition. They are definitely my number one choice at Malaga Airport. An extra discount of 15% off the price of hire using the code H6486

14 March 2018
Unprompted review
Rated 5 out of 5 stars

1st time user of Helle Hollis

1st time user of Helle Hollis, 1st class from start to finish, reasonable cost (but not the cheapest) airport collection quick, short transfer (< 5 mins) very welcoming staff, free upgrade to car with gps, 2000km only on car almost brand new, return was just as efficient, fair fuel policy which is clear, initial charge of 87 euro, which tbh we all know is about 20 euro more than actual cost, but return full and a full refund is given.

3 March 2018
Unprompted review
Rated 5 out of 5 stars

Best Malaga Car Hire Experience

Tremendous customer service, no pressure to buy unnecessary insurances, clear instructions for transfers to off-site premises (3 minutes), loyalty discount for repeat hires. What a change from previous experiences with other hire companies at Malaga.

22 December 2017
Unprompted review
Rated 5 out of 5 stars

Simple, easy and worry free car hire!

Recently used Helle Hollis for a short term car hire and would highly recommend. I toyed with the idea of saving a few Euros and going with another company but I chose to pay slightly more and I am very glad I did. They are very clear about the fuel policy and also insurance options, taking any worry out of the experience.

There is a bus which collects you from just outside the terminal (turn right after exiting the terminal building) and takes you 3 mins to their office. This may put some people off, but i prefer it as there is no hustle and bustle like in the aiport terminal, and it allows for a easier drive out away from the aiport. Quick check in and return is also a positive, along with a car in a very good condition and we had no issues with at all.

All in all, a very good, stress free experience and I will be using them next time i return to Malaga.

24 July 2017
Unprompted review
Rated 2 out of 5 stars

1st car offered to us was in very poor …

1st car offered to us was in very poor condition, covered in scratches, scuffs and dents. including some not marked on car agreement. Offered 2nd car which still wasn't in great condition although better than the first, had to walk around car with staff marking damage the wasn't highlighted on agreement. My guess is that because i did not take out excess insurance directly with helle hollis they were trying to "scam" me but thankfully i was very cautious. Please be careful with this company if you dont take their excess insurance as they might try to scam you too. Also on return of the car they told me the petrol was not full although i filled the car up 5 minutes prior at the BP garage next to the airport - still not sure what the guy was try to achieve by saying this other than to start a confrontation. All in all my worst experience so far renting a car and i personally will not use them again.

14 July 2017
Unprompted review
Rated 5 out of 5 stars

Been using Helle Hollis for 15 years now - Top Quality

Updated February 2019, and just returned from another Spanish trip, and having continually used HH, they continue to be the highest quality, honest and reliable (although possibly not the cheapest).

I have been using Helle Hollis, for almost 12 years now, and whilst they are not the cheapest car rental company at Malaga, their customer care is absolutely outstanding, and they are a fair and decent company to deal with.

7 June 2017
Unprompted review
Rated 5 out of 5 stars

The best car rental in Malaga 👍

The best car rental in Malaga. I rented a car for 10 days in april and recieved an amazingly friendly and helpful service from the staff both while I received the car and when I delivered it back. They have no hidden charges with clear policies. Thumps up for helle hollis 👍

5 May 2017
Unprompted review
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