Henchman Reviews 

5,344
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 743 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's excellent quality, robust construction, and exceptional stability, especially on uneven ground, making them feel secure while working at height. Reviewers also commend the efficient service, quick delivery, and easy ordering process, often noting the professional and helpful support received. The products are frequently described as well-designed, lightweight, and easy to maneuver, exceeding expectations for safety and usability. However, some customers also noted issues with the delivery service, including incorrect addresses, lack of delivery notifications, or problems with specific couriers. A few other people also felt that certain products could be challenging to move single-handedly, had high first steps, or required effort to adjust for optimal stability.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers highlighting its excellent quality,... See more

Quality

Customers had positive experiences with quality, consistently praising the products as well-built, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Service

People report positive experiences with service, often describing it as outstanding, first-class, and... See more

Order

Reviewers mention positive feedback about order, highlighting that the online ordering process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars for the product. Wish we had bought them years ago. Finally able to safely cut our hedge that is on very uneven ground. Shame about the delivery service, which needs improving. House number wa... See more

Rated 5 out of 5 stars

We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house. Bought th... See more

Rated 5 out of 5 stars

Received my Henchman in perfect condition as it was well wrapped. Having now used it to clean my motorhome roof, I am really plased with it. It is so solid and secure and a joy to use. One note is t... See more

Rated 5 out of 5 stars

As others have said, these steps/ladders are fantastic. Super stable even on uneven field ground, making pruning fruit trees or clearing gutters on outbuildings etc really easy and safe. 8 foot model... See more



Company details

  1. #11 of 189 best companies in Garden centre

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,344)

719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

the ladder was left outside my house…

the ladder was left outside my house because we were not in on that day. I had emailed asking not to deliver on that particular day but it still arrived.
It was very quick delivery after ordering and arrived in good condition.

7 July 2026
Rated 5 out of 5 stars

Lovely gardening gloves

Ordering online was straightforward. Delivery was prompt.
Gloves are very good and comfortable. Fit is good but only because I ordered a size too big, after reading comments from other reviewers about how small they are.

16 June 2026
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, I ordered the wrong size ladder, and spoke to somebody from henchman who couldn’t have been more friendly , and organised pick up and the delivery of the new ladder. And quickly refunded the difference into my bank. If only other companies were the same at costumer service.

7 July 2026
Rated 5 out of 5 stars

5 stars for the product, delivery could be improved

5 stars for the product. Wish we had bought them years ago. Finally able to safely cut our hedge that is on very uneven ground. Shame about the delivery service, which needs improving. House number was omitted from the delivery paperwork, so freight forwarder had several attempts over multiple days to deliver product, despite the house number being clearly visible on the original order. Product is excellent though, so still giving Henchman 5 stars for a fantastic set of ladders 🙂

6 July 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We lost a small part of the ladder the first time we used it. I emailed to buy a replacement but Henchman promptly posted out a replacement the very next day free of charge!

6 July 2026
Rated 5 out of 5 stars

Big ladder for a big garden

We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house.

Bought the 3m Henchman to deal with as much of this as possible without calling in air support, and it’s been brilliant, stable, versatile and worth the price.

It’s a little too big to move single handed, but that’s probably my fault for buying the big one. Handles uneven ground really well and the top step cupola arrangement is very useful and well designed.

Not cheap, but worth every penny if you’re going to be spending time at height with power tools.

15 June 2026
Rated 5 out of 5 stars

I must say I am over the moon the…

I must say I am over the moon the service from start to finish have been outstanding I ordered 10ft fully adjustable tripod pro on Sunday and all arrived Tuesday afternoon so fantastic I did a review on my tik tok page as I was so grateful it turned up in amazing time . I was so pleased I also ordered the harness and a henchman hat too. I will review the harness too soon . What ever you do please keep doing it it is the best service I have ever received. Thank you Henchman so fantastic. Andy
From
Handy hose and garden 🪴

14 July 2026
Unprompted review

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