heytelecom.be Reviews 

As long as everything runs smooth, no problem but as soon as you need customer service you realise it doesn’t exist. Apparently every part of communication runs via their chat. I have started more than 20 conversations and only once I got a reply from an agent, that ignored my follow-up question. Also on messenger I never got any response. That’s why I have decided to go back to Proximus.

Worst internet provider ever. Not available for answering the client. Bad customer service. 💩💩💩💩💩

Avoid at all cost.
App 0/10, website 0/10 service 0/10

happy I switched - they use the orange network, and so switching from orange to hey was a no brainer as it is the same carrier, with less cost per month.

Been a year i've been using hey and happy!

Cheap option for internet at home, as long as everything works well. My experience:
- Internet at home is sometimes unstable, through wifi and wired internet
- Customer Service only available via online chat and doesn't answer. Waited for hours for reply.

So far it is the cheapest option in Belgium with 5G and it works fine.

Improved on your customer service, answer questions and if you have no answer let the customer know promptly. I have having a problem with your App since January and I have called so many times uptill now the problem is not solved and there is no contact from your customer service

Very nice service, have everything I need with a reasonable price.

It was good networking coverage but before 3 months ago it changed and gave me massage (poor network)

One of the worst management of files I have ever seen. There is no way of contacting them, as there is no phone number, email or contact form, while they never respond to the chat. They over-charged one invoice after having changed providers already and tried to contact someone in their mother company to get this fixed. Needless to say that nothing was fixed, so I waited before paying the invoice. They realised they over-charged me a month later and indicated that since they couldn't transfer the money to my account, I could reduce this from my next invoice (which would not happen as I was no longer a customer). Transferred the difference instead. Again two weeks later they sent a reminder for the exact amount I had transferred to claim the 10 Euros reminder fee. They also tried to charge 60 euros for the modem that I had returned to Orange who was the first one requesting it back.

Hi it works perfect but whenever inside the house, shops, hospitals, shopping centre doesn’t work the internet to open any thing on facebook it goes round and round

Very bad service. Waited a week for the SIM-card. After calling they finally sent it to my adres. But then no activation.. after three phonecalls problem still not solved. Going to choose another provider.

It is not easy to communicate with hey telecom

connexion 100 % satisfied
tarif 200 % super satisfied

The switch (02/2024) was easy from my previous mobile operator to this one, but this is because they are owned by the same mother company. The switch for internet (10/2024) was also done correctly, no big issues experienced. Both switches made with a great lifelong price reduction. Sometimes the internet connection is unstable, but this might be my router.

I am french speaking person, why do I have to answer in English?
This is something you could care about!

Absence de mention d'une communication sur les notifications de payement

It took more than 15 days to transfer my account from orange to hey!. According to the Belgian law they have 24 hours to do so.

Great quality of reception telecom carrier, had a few problems with number transfers but all in all i recommend, especialy at this price point.